Gateway Hotel0

Had a fantastic experience with Gateway hotel was amazing. From the time I entered the hotel till the time I checked-out I was taken care very well by the staff. Would like to give shout out to the below staff members: 1. Jyoti - Customer service team was welcoming and helped us with all the queries. 2. John and Farid - Bellboys always greeted and had a smile on and helped with luggage transfer. 3. Yohan - Room service team was very accommodating and cleaned the room based on our request. And everyone else in the staff was very helpful. I didn't catch all the names but everybody made sure that we felt welcoming and had a great stay with them. Very good location with Meena bazar just around the corner and everything in the city is within 30 minutes of drive.

The location was a bit cramped being centre of the city but the security and bellboys made sure they get the vehicles moving in front of the hotel and avoid traffic jam.

Simple hotel with very friendly and helpful staff. The concierge welcomes every guest and offers assistance. The housekeeping staff is very helpful and the breakfast manager always greeted us with a smile. As a genius program booker, we got an upgrade from a standard room to a deluxe room. This was our first trip outside the EU, so maybe the deluxe rating is different here, but the room had a good size for 7 nights. Room had tea/coffee making facilities, two bottles of water, mini fridge, safe, TV, desk, double bed with lots of pillows, bathtub, towels, shampoo, shaving kit, soap, hair dryer, air-conditioner, blackout curtains. Quite good wi-fi. Room also had a balcony, but it was not allowed to open. The bed was very good and comfortable. We were afraid of the breakfast offer as we are used to European food, but we had a very good meal every morning. Freshly made omelette and pancakes every other morning. Supposedly it's because of the deluxe room, but we also had very delicious fresh sweet orange juice for breakfast every morning. The hotel is located outside the skyscraper "district", but is easily accessible by metro, which is only a 7 minute walking distance. To go to the Burj Al Arab or the beach side, the bus station is a 10-15 minute walk distance. There are lots of small tech shops around the hotel, but during your stay you kind of get used to the buzz when the city comes alive after 4pm as the sun start to go down. Everyone speaks English. Each sign is also in English. Although the hotel has some flaws, we enjoyed our stay. We might stay here again if we ever come to Dubai again.

The hotel could use some refreshing touches. The wallpaper in the room is torn in some places, some lamp caps are broken. As already mentioned, a balcony that could not be opened. Our door jammed every time so we had to pull harder to close it every time we went out. There was a carpet in the room, but it should be cleaned better. The walls are thin and we had a room with connecting doors so we could hear every conversation in the next room. One thing that really bothered us was the humidity. There was no ventilation in the bathroom, so it felt like everything just stayed in the room. The room had good air-conditioning, to keep rooms from beeing hot, but the air with humidity remained in the room all the time.

Absolutely delighted with my 4-night stay at Gateway Hotel Bur Dubai! From the moment I arrived, the warmth of the welcome extended by Miss Semap at the reception made my stay incredibly pleasant. Her gracious demeanor and smooth communication skills added a lovely touch to the experience. The hotel's prime location near bustling markets, restaurants, and cafes made it a breeze to explore the area. Easy access to main roads and proximity to the metro simplified my travel plans greatly. Moreover, the peaceful nights without any disturbance ensured a restful sleep, allowing guests like me to recharge completely. The room service was exceptional—prompt and efficient, catering to requests swiftly. They even went above and beyond by reminding me about breakfast one morning and arranging a special service when I missed it. This level of attentiveness truly impressed me. I must mention the excellent security measures in place, notably the courteous and welcoming demeanor of Security Officer Umer. His warm greetings every time I entered or left the hotel were reassuring and added an extra layer of comfort. Overall, my stay felt like a home away from home. I didn't encounter any negatives during my time here. I'm genuinely grateful for the top-notch service provided by the staff, making my stay at Gateway Hotel Bur Dubai an absolute pleasure.

'd like to mention a minor issue regarding the charging policy for additional water requests. I believe that guests should not be charged for requesting a second serving of water bottles during their stay. It would be beneficial if the hotel could consider revising this policy, as access to complimentary water refills can greatly enhance guest satisfaction without incurring additional charges. This adjustment would align more with the hospitality standards and further improve the overall guest experience.

The welcome and assistance from doormen John and Umar was so friendly on leaving and arriving. John claims to be 49? Really?? Lol Reception staff are so helpful and friendly, Khartika and Prakash and the others I don’t know their names. Dipin the manager was approachable when I requested a move as the awful damp stench in my room 204 was made worse that it had a balcony that was locked? 2 days later I got a better room with a window. Good size, clean and great air con. Breakfast was really good with a different choice of Indian food daily along with a good selection of fruits, salads, various eggs to order and bakery items. This was all made even more delightful from the support from the Manager of dining, Manjeet. He was most helpful and so organised, he will do well in his life. My room was attended to by Suman, very polite young man from Nepal. Good worker and good manners. We had the pool to ourselves most days and this was a bonus in the 40 plus degree heat, it was fabulous. The attention came from Rishi (Not UK Prime minister but better) He cleaned the pool daily and supplied us with information , towels and ice buckets to keep our water cold. I would like to point out that the above staff did NOT request I done a good review for them. Its so easy to spot fake reviews so this is genuinely earned. I have booked here for my next trip too.

Other guests could be inconsiderate late at night by chatting loudly in the corridors but that is nothing about the hotel.

Very cosy and clean room. The staff was super friendly. We had some visa issues after we booked and they were really understanding and even offered us a cancellation. In the end it all worked out but we are still so grateful for their support.

The Hotel was a bit far from the next tram station and the area wasn't the nicest in terms of shops and restaurants, but still very safe and totally fine.

That’s one of few Dubai hotels that didn’t triple its rate during the World Cup for that alone it deserves 10 stars. Good value for money.

Shower is hard-wired to the wall, very uncomfortable, why did they choose this design decision.

- Professional and friendly staff - Great value for money - Close to center - Spacious room

- WiFi was quite weak - Shower head is fixed and not very comfortable to use

Hospitality, swimming pool, helpfull and very nice staff, special greetings for Jyoti, she is charming :)

Unfortunately, the breakfasts were very poor for a 4-star hotel. Very little choice especially for a European - almost all Indian dishes. Sometimes I even skipped breakfast and ate in town...

Good clean hotel, big room

Room was very comfortable and the location was good, very near to shopping spots and good eateries and super markets around.

The staff are not very accomodative, they have some weird rules, like not giving long glasses in room, only if we order juices, it comes with long glasses...had to make do with small short glasses available in the room...the overall experience gets dented with some weird rules like these...also all rooms are non-smoking.