Hyatt Regency Creek Heights Residences

Breakfast is very nice, coffee is good but €34 per person for breakfast each day is just too much. At a high rated hotel in the Netherlands we pay €21 each person for an extensive breakfast.

Television is not mounted at the wall right across the bed, but all the way left near the window seat which makes watching tv from the bed nearly impossible. Two separate mattresses, we don’t like the gap/seem in between. The bottom of the cooking pans are not flat which makes them unfit for the induction platens. They are most probably first used on a gas stove which makes the bottoms crooked. The wall mounted mirror is coming off the wall, this makes the mirror fall down and you cannot reset the mirror.

The hotel itself was really nice and comfortable. Mordern and very convenient. Was upgraded to 1 bedroom appartment after i protested on twin beds in the studio joined together instead of a double bed which was the original booking.

The front desk staff could have been a bit more hospitable and courteous, interacting with them wasnt as warm as one would expect out of a decent hotel let alone the hyatt name, not a big deal but would have been nice if they made that effort to smile. Worst part was the manager at market 24 restaurant, extremely rude and disappointing. I travel very frequently and stayed at 5 star and other hotels all over the world, have never experience such a behaviour even at less reputed hotels let alone a name like Hyatt. Just shrugged off the complaints, just didnt care and had a severe condescending attitude when talking to us. Such a shame to the Hyatt name, cant believe this guy is allowed to have any association with dealing with guests. Really spoilt the otherwise decent experience

We exited early morning to catch our flight at 9 am from Dubai Airport. When we were at Dubai Duty Free; we realized that we do not have certain valuable items in our handbag that we purchased in Dubai. It was in the same handbag very much; and if it is not here then where is it. A big question in mind was that this handbag was moving everywhere in Dubai for last 7 days so might be somewhere it got dropped or it may be a packing error. Anyhow, we called the hotel and mentioned about this situation. Considering the situation of valuable items; hotel team immediately followed their protocol and sent a security surveillance team to our vacated room. While hotel team was taking this action, we were boarding our flight. Having no idea on the so-called lost items; Cabin crew announced to put our phones on airplane mode and the plane was almost on the runway with the flight attendants on their seats; that's when an email pops up from Hyatt team - 'your valuable items are safe with us and please don't worry'.... An action taken within 30 min by Hyatt that speaks a loud about Hyatt's standards. Thanks to Amit and his team from Hotel Security who conducted this search exercise and protected customer's interest and trust. This is a good example manifesting a culture of ethics in Hyatt brand.

Very clean and quiet with a great breakfast. Staff were superb. Location is quiet and well connected with metro and taxi. Check in and check out were very efficient and helpful. Relaxation areas within the complex were more than adequate.

pick up and drop off area's are a little cramped and could do with expanding.

Apartment 761 was great. Very comfortable. Pool also nice, staff friendly. We were so happy that we were able to have a late check out of 4pm as our flight left in the evening - thanks to the reception staff for doing this for us.

First apartment (1561) we were given was not ready on arrival. 90 minutes later we went to the apartment but there was a terrible smell in the whole unit and we could not stay there. We were moved but to the 7th floor, so no views.

Location, view of Creek and Burj Khalifa. Prompt valet with free parking. Cooperative staff. Quick guest service. Taxis are easily available during day time. Supermarket, Subway and Starbucks within walking distance. Decent breakfast.

Lobby is a bit noisy in the evenings and it’s difficult to talk. TV channels very limited.

The room was very clean and the cleaning service was done every day. Requests were followed up quickly. The employees were well-mannered, especially Mr. Navonite. The breakfast was complete and excellent. The hotel was near the metro station and it was easy to reach the city centers by metro. It was also close to Dubai Children's City and Dolphinarium, which is good and attractive for children. Overall, I am satisfied with my stay at this hotel.

For apartments, the number of kitchen utensils such as plates, knives, spoons, forks and glasses could be better and more.

The location is good, not far away from the city centre (Dubai Mall and Burj Khalifa) - taxi ride was like 6-8€ only. Taxi was cheaper because metro is like 3€ per person one ride and we were a family of 3. Althought the metro ride is a must in Dubai! Apartment is spacious and with everything you need. Breakfast was good. The 360 view at the roof was spectacular! In the apartment the view wasn't something special (we were at the 16th floor) Men in the hotel were super friendly everywhere!

We were 3 grown ups in the apartment and i booked the room for 3 grown ups but weird was that in the apartment there were no sleeping blankets, pilliws etc for the third person. We needed to ask for them, although i said that we were a family of 3. Also there were only 2 of every cutlery - 2 forks, 2 spoons, mugs etc. That was a little bit funny again, because we were a family of 3. Women in the hotel reception were emotionless.

Clean rooms. Small and nice grocery store in lobby provide all daily need.

If you want to discover Dubai , location is not that good, it’s far from everything. The surrounding area have no tourism attraction. If you want something close to the airport then it’s a good location. Residents Bulding lobby smells a little bit. Need a refreshment. I asked lobby reception for help to provide a taxi , and no one actually helped or show interest or care except for a lovely door man from Africa ( don’t know his name) he explain from his phone all apps I can use to get a taxi also he offered to request a ride from his phone. Very thanx to him.

Good property but location was a bit disappointing. No restaurants or supermarkets nearby