InterContinental Residence Suites Dubai Festival City, an IHG Hotel

1-The bathroom lighting is extremely dim. 2-The distribution of electric plugs makes no sense and it made it hard to use my electronics.

The staff were excepional and went over and beyond. A few need to be mentioned: June at Reception was simply amazing. Check-in was seamless and she went over and beyond to ensure that both families were well situated. She also had a friendly smile for us every day. Ahmed at breakfast was very helpful and accomodating and had a warm smile for everyone. He worked hard to ensure that breakfast was well organised and was hospitable despite the fact that we almost always slide in just before breakfast wraps up. Israr at Concierge was so lovely, helpful and funny. He advised on trips and tours and ensured we got off ok as we bid them farewell. Krisma was my room attendant and my apartment was always spotless, replenished plentifully with water, amentities and extra towels. She also always had a warm smile.

The ourdoor pool could have been a little more interesting like the outdoor pool at the main intercontinental IHG across the road.

Breakfast options were great. Chef prepared great dishes at request. It was pleasure tasting continental & Asian dishes.

Intercontinental is in a beautifully set location at the heart of Dubai just with 10 - 30 minutes drives of all the must see attractions. There is shuttle bus which is regular and takes you to the hotel which is close to the festival city mall that has almost everything you need when compared to Dubai Mall The reception and concierge were very good except for only one staff who never for once put on a smile . A bit disappointing considering he was the only staff but all this were made up by the other staff. I was also appreciative I was accommodated with my early arrival and allowed in at 12noon. The 3 bedroom property was amazingly huge that my kids could ply hide and seek and I often lost my way . The view by the canal also made this really royal . Our property was cleaned everyday to an outstanding grade . we had too much complimentary water. All the staff from the cleaners to front desk were so eager to help , everything requested was delivered promptly The comfort of the beds was premium , the pleasure of having a television in each bedroom was an unexpected premium which I think they IHG need to promote a little more They also have 2 jacuzzi on the 17th floor which I would have loved to use if I had more time but at least the kids enjoyed the pool for a few hours which was great fun. The service by the team at the breakfast was good star. They lavish pampering ensuring you got what you want at all times was really impressive. The Chef was really kind and would happily take our special request

If I was to be really picky I would kindly ask that someone speaks to the staff at reception with white hair who never smiled . He was always courteous but a smile would also go a long way in enhancing the reputations value of the organisation I was a bit surprised with my booking for the breakfast and dinner as I thought it was for the family but was told it was only for 2 adults . I wouldn’t have minded paying extra for the whole family but this was not made clear at the booking stage and I ended up spending a lot more than I budgeted for

Everything was perfect, the stuff the suite &the location.

Nothing

I booked a one bedroom waterfront apartment and the view was superb. The staff wanted to upgrade us to a 2 bedroom city view but i refused as i booked only for the waterfront view. The waterfront room has no balcony. The apartment was clean, the staff were friendly and they were very helpful. The washing machine in the apartment was a plus. Although there is no dryer but it was perfect. The wifi in the room was slow but it was not a big deal. The shuttle bus free service to dubai festival mall was superb. There is no shuttle bus to the airport. If your aim is relaxation, then the waterfront view is the perfect choice.

There is no enough information about their rooms in booking.com. There is no exact photos of the different types of the rooms in bookings with their view. I send several messages trying to understand the difference but i failed. It looks like the one who is answering the messages in booking is not in the hotel itself.

The room was spacious and it met the intercontinental standard I was looking for, the staff were nice and helpful, breakfast was excellent especially the lady chef on the egg station (I asked for 2 different types of omelet, fried eggs, shakshoka and all were fantastic) The pool was good and the jacuzzi make you relax at the end of the day

The pillows (I started to think the issue is from me not the hotels I stayed in :) because it's so soft for me) The electrical socket is not enough and around the bed there is one side with no socket at all The shower in one room was inside the bathtub which make it uncomfortable and dangerous to get in and out

Fantastic breakfast, great location very well connected to central Dubai - all places are around

The breakfast is amazing. They offer a little bit of every cuisine. Very good! The staff is super friendly! Free wi-fi, free valet parking. Very convenient and useful conveniency store at the property. Confortable room with small kitchen and appliances. Useful too!

The bathtub. I don`t like bathtubs in general. It`s dangerous, you can trip getting in or out of it. Walk-in showers are much better and safer! This the only american thing they could have left forgotten.

The reception staff is very helpful. We requested early check-in and our 1 room studio was not ready yet, so they gave us a 2 bedroom apartment. The apartment is very beautiful and well decorated. There is a grocery in the property as well.

One of the toilets was not very clean.