Holiday Inn Express Birmingham Star City, an IHG Hotel

I had an issue with the car park. Parking Eye was ridiculous for months trying to sort it, but the staff were brilliant in helping me sort it out. Staff went out of their way to help with our dietary requirements. The rooms are clean and comfortable and the location was good for us.

The parking Eye on the first stay there. It was dark and pouring with rain. We did not see the signs outside. We were not told to put our reg in for the parking. Another guest was standing in front of the machine so we did not see it. Make sure you put your own car reg in to save time and hassle. Staff helped us sort this. Parking Eye were not helpful at all.

The hotel was really well located near Star City and travel links to Birmingham city centre. The bed was really comfortable so you'll be in for a good night sleep. The buffet breakfast was a great way to start the day with the usual breakfast items and a range of hot and cold drinks.

There was nothing in particular we didn't like. The hotel isn't the most luxurious but it does exactly what you expect. The lights could be a bit annoying. We could never work out which switch turned which lights on and off

Reception & Breakfast staff were all lovely. They were kind and very helpful, and a credit to the hotel. Room had everything we needed. The hotel was very well placed just off junction 6 of the M6. The only flaws to the stay was that the hotel lift was out of order which is why I marked down the facilities and the hotel was a little hard to find behind all the shrubbery & trees. Possibly a sign as you come off the roundabout directing you to the (almost) hidden minor road to the hotel which was off a busy dual carriageway.

Broken lift during our stay and the hotel being difficult to find. Would have liked cooked tomatoes on the breakfast buffet.

The room was massive! With a lovely bathroom and a nice view at sundown, the free WiFi was brilliant and my son was pleased as he could use his Nintendo. Breakfast had a lovely selection on offer. Location and parking was great as we were visiting the NEC all weekend

I had one minor displeasure which was not down to the hotel but another guest. Our room had a joining door to room next door and at 11.45 ish decided to start drying there hair with the dryer.

Breakfast was excellent. Good choice and all kept hot. I was even impressed that a gluten-free range was offered. The room was quiet even though at a busy junction. Staff were great. Super helpful and friendly. Plenty of parking. Iron and hairdryer in the room (no having to ask at reception). Plenty of tea and coffee in the room too. Great for an overnight if visiting Birmingham. Will certainly look to stay again. Great value too.

A little bit of sound from the next room but not too bad at all!

The staff were very helpful and kind. We booked for 2 nights to attend a family wedding. We had a hair and makeup appointment in the morning and we were rushing against time. The staff made arrangements so I could take away breakfast for my mum to eat later after her appointment. Our rooms were very clean. The location of the hotel is superb ,with parking on site. Will definitely book again when we are in Birmingham.

Nothing

Good location for where we needed to be, rooms were comfortable and good overall value for money, staff were really friendly and helpful. !...would definitely stay here again

The hotel was fully booked and they were obviously under pressure at breakfast......there was no seating available until someone opened the meeting room. Breakfast items were frequently missing with up to 10 minute waits for all items to be 100 % available

We were delighted with the room. Bathroom was lovely and had all the essentials. Really enjoyed the shower. Bed was ok. Probably would have been more comfortable as a double but was fit for purpose given I stayed with my son. The staff were friendly and very helpful. Thoroughly enjoyed our overnight stay Breakfast was great. Had all of my favourites.

Breakfast room is quiet small though. We were just lucky to get a table as someone was leaving. Toaster was a bit slow so didn’t get any.

Clean comfy warm room that was a good base for 3 days. Helpful staff. I didn't have the breakfast or any supper. Guest arrival was great, the desk assistant man came up from the desk to carry a heavy bag and to make sure my card key worked and that I had everything I needed in my room. He fetched me a tv remote as there wasn't one in the room. The car park was adequate and had a security gate for overnight.

The duvet was folded in half, making it appear very narrow. I only discovered this on the morning of our departure. This had made all 3 of my nights' sleeps less than brilliant to say the least - good job I was so tired! The bathroom main light wasn't working and I'm not sure if the extractor was either (maybe it was just very quiet) If I ever get to a bedroom with a narrow duvet, it's the first thing I'm going to check in the future! Really irritating!

the room was spotlessly clean and had everything we needed for our stay including toiletries, hair dryer, iron and ironing board, tv etc. breakfast had a great selection of hot and cold drinks and continental and cooked options.

the only down sides were the mattress was a little too soft for our preference and the window did not close properly. there were some stains on the carpet but the carpet was clean enough.