The Palace Hotel Buxton & Spa

Exceptional value for money. Great location. Enjoyed the pool and leisure facilities. 3 course evening meal included was plentiful, tasty and offered reasonable choice. Breakfast was excellent. The Hotel had a nice friendly vibe. It is no longer the top class, luxury establishment it must have been in its heyday but if it was I wouldn't be able to afford to stay here so I am grateful for that.

My room was a bit jaded and dark with no view and the bathroom fittings were old and worn- but it was spacious and clean and the bed was comfortable so no real problems, just an observation. The staff were friendly, polite and obliging but did seem a bit short handed and pushed at times which impeded the service somewhat. I don't think they should charge residents for parking.

We were very impressed with everything in our experience; we were especially impressed when we received exceptional customer service from Leah, Ewan and David E and we want to say that these three lovely and friendly staff members are a credit and a positive asset to the Palace Hotel, and management should be very proud of them. They ensured that Angela's birthday was amazing, so we want to thank them for that very much.

The Palace Hotel is a very special place for Angela and it's perfect to her, she absolutely loves it, but the only thing we felt could be improved are the creaking floorboards, but we appreciate that as it's a very old beautiful building over 150 years-old, it's to be expected. Other than this, the upgraded room was fabulous and it made Angela's special day out of this world, she didn't want to leave!

Room was very spacious, location ideal.Swimming pool good.

Last orders at bar called at 10.20. If you’re closing at 11pm then you should call at 10.50pm.

Lovely location and huge hotel

The walk from reception to the room we were allocated was quite a hike (300m) up a flight of stairs then through doors along a corridor through another door down 3 steps a few mtrs then up 3 steps up a very tight set of steps that turned back on its self half way up, through a door which brought you to a corridor which our room was situated on, not an ideal place to have a very small room which was actually a upgrade from a "compact room" stated when we booked, if I booked again I would request a room nearer to the reception, apart from all that😅 lol the hotel was excellent.

We came down at 9 on the first morning as I was assisting my hubby to get food and a cup of coffee by the time I went to get my breakfast the hot food was taken away.

We tried to book dinner for our last night on the Wed. As my daughter has a wheat allergy we asked if they could tell us what would be on the menu. We were told that the menu would be out at 4pm . We went into reception at 4.10 and were then told that they could not tell us till 5.30 I have never heard of a restaurant not knowing what they are serving for dinner at 5-6 pm.

Exceptional value given that the room rate for 2 at about £100 per night inc breakfast and dinner. We got quite abuzz staying in a traditional large hotel that was so close to the centre of Buxton

N/A

1) the room. I was allocated a room overlooking the very noisy ventilation system for the spa area. This system runs 24/7 and is not turned off at night. I asked for a change and this was provided to a room I really liked - thank you. 2) breakfast buffet was excellent offering a wide range of options. 3) evening meals could be purchased in parts, so one could have a starter and dessert, or just the main course, for example. 4) the location and the availability of parking makes this an ideal starting point for exploring the Peak district. 4) friendly helpful staff.

Despite hard thinking, I have nothing to say!

The Palace Hotel is old school grandeur with appropriate modern additions. We loved it from the moment we stepped inside. The staff were friendly, welcoming and nothing was too much trouble. Even at 2am when I needed an ice pack for a broken toe! (Broken before I arrived) we had a basic double room and the beds were crisp, clean and comfortable, the bathroom facilities sparkling and the room was equiped with everything you might need. Parking was plentiful and within the green and well cared for grounds. We will be booking again and would highly recommend this lovely hotel. I can't add photos as we didn't take any. We're old school and just took memories!

There was nothing we didn't like!

It was my 60th Birthday and 13 of my family joined me to celebrate, the location was great, the children loved the swimming pool. It was a beautiful old building, the rooms was very nice.

The service was very disapointing, everything you asked for especially in the restuarant seemed to be an effort for the staff, breakfast was chaos, running out of things and slow to replenish. It appeared there was not enough staff. One of my family members room had been doubled booked and a family let themselves into their room, after a discusion the family left and within minutes 2 members of the hotel staff came to my son's room and said that they should have vacated this morning, it was unacceptable and upsetting, the staff member actually checked my son in only a few hours before. No apology from the hotel. It was decided that we would not complain at the time because the family did not want to spoil my birthday celebrations. It was a shame that service let this hotel down.

The location was excellent for what we went there for. The breakfast and dinners were excellent with good choices. The staff abide with covid rules. It is good to have a hair dryer and an iron! It is good to see hand sanitiser stations anout the hotel.

We need ventilation especially during this covid times. We had to prob the window open with my shoe as the sash window would not stay open at all. BBC1 and 2 did not work. Although the room was clean it is in disrepair. If it is advertised as a spa hotel, the leisure and gym facilities should be free! Wi fi and parking should be free, these are added cost!