Holiday Inn Hemel Hempstead M1, Jct. 8, an IHG Hotel

The service was great rooms very clean house keeping was on point. Hot sauna is the best very clean. Pool, wonderful water, was great temperature. Sauna gave me a headache to many chemicals for such a small sauna.

The stream room was small and outdated walls peeling hardly any steam in the room it really felt dirty to be in there, and the entrance was in the wrong place. It could easily be missed with the dirty door. All the toilets in the hotel need replacing they all had brown at the bottom of the bowls. Changing rooms need updating, which looked dirty from wear and tear. Other than that very happy

All areas of the hotel were exceptionally clean and smelt fresh. The rooms looked like they were well kept, bed linen and bath towels all clean. We had two children with us who loved having use of the pool, again all pool and changing areas were kept clean. The food in the restaurant was lovely and always piping hot. At breakfast service, you helped yourself, but the food was kept hot and always fresh. Every member of staff who we had dealings with was fantastic. Always so helpful and couldn't do enough for you. They were also brilliant with the children and laughing and joking with them. We've used this hotel as a base to visit Warner Bro studios (Harry Potter) and also Woburn safari.

The only thing that would have made things easier was if the rooms had a mini fridge in them. However, that wasn't a big issue.

Thanks to receptionist Mr. Ameen was very helpful and polite. This was our second visit and we loved so much everything is clean breakfast was so delicious and so many choices. Beds are very comfortable and room is very silent. Pool amazing kids absolutely loved it. What we need everything we got it. We will definitely visit again. Thanks for providing excellent customer service.

Thanks to receptionist Mr. Ameen was very helpful and polite. This was our second visit and we loved so much everything is clean breakfast was so delicious and so many choices. Beds are very comfortable and room is very silent. Pool amazing kids absolutely loved it. What we need everything we got it. We will definitely visit again. Thanks for providing excellent customer service.

Beds were comfy. Breakfast was tasty. Thank you so much to the chef , friendly and great attention to detail :). Receptionist was lovely, as were the waiting staff in the morning at breakfast. So friendly. We had a chat about where I was going as I was dressed for ascot. She showed interest in her guest and this should be commended. Thank you for a lovely stay. My friend enjoyed it too :)

The shower wasn’t great. Was a trickle. Didn’t complain as was the morning we left. Advised receptionist for future guests. Tv remote wasn’t working but receptionist sorted it. Needed ice and reception arrived within minutes. The curtains were need replacing though. Only covered quarter of window.

We had such a wonderful stay. It was surprisingly lovely more than I anticipated. Beyond everything the staff were so lovely and really welcoming that makes such a huge difference. The two gentlemen who were on the pool spa facilities couldn't have been any lovelier if they tried so accommodating so nice when you travel with children you can often feel like a burden an they just made me feel so welcome with my three children travelling on my own.

My daughter wanted to try room service but there wasn't any options in the room menu wise for this an I couldn't connect sadly when I tried Saturday around 9pm via the operator or room service number I couldn't connect with anyone sadly. But that was such a minor element in what made my kids really happy this weekend thank you for a lovely stay. I will come again.

Rooms were clean, swimming pool and gym was clean and food was amazing, there's just nothing bad to say about this hotel, truly surpassed my expectations, breakfast was well catered for alternative milk and food was hot, tasty and very enjoyable Reception desk the man who checked us in was super helpful, just accross the road is a M and S which is so handy for snacks and water and it's just 13 mins for Warner Bros studios, few minutes drive into Hemel Hempstead which is a lovely wee town also, I would stay here again and fully recommend it

There was nothing not to like

good location, very friendly staff (Paulina) , helped us with everything to book pool time, to sort out parking etc. if you have IHG membership you can possibly get some extra things like late checkout just mention it on reception, pool time was great but probably better to come on weekday room temperature was perfect, room 074 has no view, but it was ok for 1 night big tv, tea/coffee in room, hairdryer, ironing board, spacious room if you’re going for one with sofa

jacuzzi was occupied by same person probably for an hour (not sure how healthy it is, god save that man), but yeah , I didn’t really like it 😀, but this is probably my bad luck rooms are dated, carpets with stains, bathroom with metal things and bath having stains and marks on them, bathroom under mirror area had lots of stains yellow colour which don’t come off would need to be redecorated) pool only 1.3 m very shallow, but is kids friendly I believe and quite spacious hence it’s a minor remark

reception staff were amazing, room was huge and the food was delicious. Pool was warm and the hotel was very clean and spacious

Although I cannot fault the friendliness of the staff at dinner, they did get quite a bit wrong (brought the wrong wine, waited a long time for water, didn't bring things for the children that were stated as "complimentary". When we did receive what we had ordered, the food was delicious. One of the best burgers I have ever had. Quite expensive which I knew before ordering but would have expected better service for the price

Great location, just 5 mins from motorway junction and 15 mins drive to Harry Potter studio. It isn’t near a high street without driving but that was fine for us but may not appeal to other people. Staff were all lovely and we ate our main dinner there and that was really good too! Gym is small but perfect and there’s a steam room and sauna with the pool too! Staff at the gym were great! Pool was great and you have to book a slot which meant it wasn’t too busy either. Breakfast was fantastic and the dining room is lovely. Definitely be staying again when we next go to Harry Potter studios! Room was clean and spacious for 4 ( 2 adults, 2 kids).

Turn around of rooms seemed tight so when we went to our room the dirty laundry trolley was parked right outside our door and lots of people had left dirty cups/ rubbish bags/glasses in the corridor for collection that had not yet been collected. Maybe we’ve just been lucky in hotels before but we’ve never seen that and it really wasn’t pleasant. When discussing with my mate when we got home, she said she’s seen that in lots of hotels before and it’s quite normal. So up to you what you think!! Beds: The main bed was fine but my daughter said the sofa bed she uncomfortable as she could feel the springs through the mattress. Fine for one night but if staying longer you may want proper beds for the kids.

The staff at reception, restaurant, pool and bar all were very helpful, flexible and friendly. Good breakfast and a pleasant bar to hang out. The pool was easy to book and usually not too crowded. The place has a nice family vibe about it as lots of families seem to stay there on their trip to the Harry Potter studios. There was a good number of gluten free options at dinner time and breakfast (GF cornflakes, and sausages on request).

It is possible to reach without a car, but you do need to research your bus connections. Given they are clued up about allergies it would have been nice if the allergens were also considered / noted on the kids menu. Kids have allergies, too, you know... That being said, we did manage to sort it out with the restaurant staff.