Covent Garden Hotel, Firmdale Hotels

Kind and helpfull staff

- It's hard to have a relaxed drink on the outside terrace because of the allowance (homeless?) people asking guests for money. (3 in 15 minutes of wich one was very offensive). I understand that it is difficult but I saw other guests leaving the terrace for it because they felt uncomfortable.

The drawing room/ library area is a stunning space. The open fires, interiors and comfortable couches make it the perfect place to relax and enjoy yourself. Having a drink and playing one of their board games is the perfect way to unwind and enjoy the amazing setting. The staff are all very friendly. Particular thanks to the two porters working out front of the hotel. They were exceptional. At one stage, unbeknownst to us, while we were having trouble finding a cab, one of them had gone up the street to find one for us and then arrived out front in the back of a cab with a lift sorted for us! Amazing service really. They upgraded our room at check-in which was a great surprise. The room was fantastic. We loved the electric blinds and walk- in wardrobe. Bathrooms also lovely.

I usually stay in the St James area, but I loved this location. Perfect for doing lots of theater and ballet, and an excellent restaurant both at the hotel and across the street. The room was very comfortable and the pillows superb.

This is the only place I’ve stayed in some time that did not have simple facilities for making tea and coffee in the room - a kettle and a nespresso or similar machine. As someone who doesn’t eat breakfast but needs morning coffee, often likes herbal tea at night, and dislikes calling room service and waiting around for something so simple, this was a problem, but the wonderful Omar provided a kettle and French press so I could make my own.

The Room was utterly gorgeous, beautifully decorated and spacious, it was also very quiet. The shower was super strong especially for the UK. We loves the lounge and library wth it's games and honestly bar, again incredibly decorated with stunning fabrics. The satff coyld not have been more lovely.

I guess just one thing about breakfast which was really good quality but it's not a quick so If you are in a hurry then I'd head to Starbucks opposite but it you have time then stay and have a relaxed breakfast here.

The staff was exceptional and met our every need. This was our second time staying at the hotel and we were greeted like long lost relatives and made to feel right at home. The location is fabulous with easy access to all of the theaters and restaurants in the West End. The hotel has old world charm and we couldn't have asked for more. We will definitely be returning to The Covent Garden Hotel on our next trip to the UK! Book your stay there; you won't regret it!

We loved the hotel`s interior design, it is amazing! The room was so well planned, really a masterpiece. We enjoyed the drawing room with it`s Honesty Bar, very comfortable. We had breakfast outside, as there are so many places close to the hotel, all of them offering nice breakfast. Our favourite was Amelia because of its fresh juices and smoothies. Service in the hotel was extremely friendly, except for the reception desk on our arrival.

Everything. First of all, the staff is professional, willing to help and caring. in any time and for any ask - they were always there for us! We started every morning with a delicious breakfast (chosen from menu - which is great) The location is absolutely best, in Convent Garden close to everything - restaurants, shops, central spots and more. We'd like to THANK YOU for one of the best stays we had!

Location - excellent. The Covent Garden Hotel is one of the best hotels we have ever experienced as follows; classy, beautifully decorated, many fantastic antiques, friendly, and amiable knowledgeable staff. Our accommodation #110 was wonderful! Breakfast and afternoon were excellent.

Absolutely nothing. Now we know how the 1% lives

Beautiful hotel and rooms. It is small enough to feel boutique and luxurious without feeling cramped. Perfect hotel. The staff are the jewel in the crown. They were, as always, outstanding, particularly the concierge led by the excellent Nicky. Always love arriving and hate leaving.

Nothing. Genuinely my favourite hotel worldwide.

The charm & character of the hotel. Excellent location, comfortable rooms. Fantastic staff. Loved the sitting room area.

Rooms can be noisy, lots of banging and thumping on walls.