DoubleTree by Hilton London – Docklands Riverside

The staff were great, breakfast lovely and the ferry to canary wharf made it so much better. We'd booked for August with the kids too and we were going to cancel due to the distance to the centre however once staff informed us of the uber into the centre it added to the trip. Checkout at 12pm is great too.

Only part I didn't like was being woken at 11am (went back for a nap after breakfast) by knocking at the door, asking if we were checking out that day. We were, but checkout was 12pm so not sure why we had to be disturbed to ask.

I loved the ferry option which made going to Canary Wharf so accessible.

There was no minibar / fridge in the room. There was no water and my spouse was dehydrated and very faint. I quickly had to run downstairs and the only water available was at the restaurant which cost £5! I probably won’t come back to the hotel for this very reason. Is there any reason why there isn’t a fridge in rooms??

The view was fantastic, I could not stop looking at the view from the window or the balcony. We were given a balcony room without even asking for one. The breakfast is very impressive, traditional full English, cereals, fruits, pastries etc. Even though we were well away from the main tourist area, the hotel ferry and uber boats were very reliable and easy to use, probably even faster than a taxi. The room was very reasonably priced for London

For the price it would be unfair to complain about a few cosmetic details of the room, which had absolutely no impact on the break.

well, where do i start - looked like a lodge from the outside... 1) a card key 2) really quiet... 3) humungous tv 4) the balcony view 5) a bath as well as a shower 6) the complementary toiletries crabtree & evelyn 7) big wardrobe 8) there's a reason that great hotels are on the wrong side on the river - the view from my balcony was directly opposite the shining light of hsbc tower 9) the complementary ferry - to canary wharf...wow... 10) the curtains; desk; power points 11) the free cookies 12) best sleep in a hotel, ever, bar none...even the hilton in kensington 13) the captain and crew on the ferry 14) freedom of a key card - come and go as u please 15) staff were so helpful, and made a house a home for the duration 16) surrey quays is only one stop away from the ferry point at canary wharf 17) the lifts...and the music 18) the sand when the tide went out

1) "housekeeping"...so the tapping on an adjacent room woke me 2) the tv was on a relay - so different channels to what i am used to 3) bob the builder turned up on the first wake-up 4) a nightmare to get to...two buses...when surrey docks farm is closed, navigating the thames path is a work of art... 5) the stormy weather

Check in is easy, reception is grand with comfortable seats. Once checked in they offer you a warm cookie, yum ! There is a car park in the basement, charged at £16 per night. The spaces are ridiculously tight though, and i had to get out of the passenger seat so the car could be parked, and its a small car. check out is at 12. There is a ferry service offered to cross the water. this is free. last ferry is at 11pm. Across the water there is a shopping centre, and also where you can catch the faster boat ( uberboat ) and this gives you access to places along the river. tube station nearby. The restaurant is nice offering quality food. Theres also a bar area. Theres an outside eating / drinking area with seats and heaters that looks over the river. It isnt roof top, but it is right next to the river and still has great views. Access is still available in the winter, although food is served inside when cold. breakfast is a buffet, with a chef cooking to hand.

We had a suite, and to begin with offered a room on the first floor. This has limited view due to a massive concrete support bar. After speaking with reception though we were allowed to change rooms. Our next room was brilliant on the top floor....but ...... had a dirty glass left on the balcony ( easy mistake to make ) and no USB charge point, plus the bath is made of metal, not expected with a modern hotel and the too room. ( metal baths go cold quicker). small little things, but big issues to some. Id still recommend this hotel, despite the small negative points, as overall its a good experience, with the customer service being top notch !!

Room was lovely, view was fantastic, very comfy beds, the boat service was great and never waited longer than 5mins

The hotel receptionist on the Saturday night was very rude we were left waiting in the lobby from 6.45pm until 11.25pm with no resolution, as her words were "go and sit over there I'm busy" very unprofessional, given the circumstances we were absolutely shocked nothing was done to make our stay better, completely ruined our anniversary trip we had planned for over 3 months

Comfortable room with a view of the river. Good quality tasty food. The hotel had arranged boats to Greenwich Park for marathon runners, which was fantastic and far less stressful than busy trains. There was a Saturday buffet especially for marathon runners. It would have been possible to cancel the booking a few days before the stay, whereas some other hotels had insisted on non-refundable payments made months in advance

It is a long walk from the nearest train station. Buses were not an option on Marathon day Some checkin staff were not well informed and gave the wrong time for the Marathon buffet The hotel was expensive for the Marathon weekend, perhaps chepaer other times.

Huge Character, great diversion of historic buildings. The location was great, right on the river with all the amenities of Canary Wharf just the shuttle ferry away. The fact there was a boat that connected with the Thames Clipper network meant it was simple and quick to get in to central London and avoid the crowds on tubes. It was also great for the kids who enjoyed the adventure. It was also easy to use the bus while not as scenic was very useful option and prevented us missing a dinner reservation when we’re let down by Taxi availability. Again the staff were excellent provided detailed and clear instructions as to how to get to there by bus, what’s stops, what service and what destinations.

What I didn’t like were not things the Hotel could deal with. The nature of the construction, the fact that it was coverted dock lands wharfs and ship yard. Meant there was a lot of different levels and short stairs, bumps and levels in the room and between rooms. The stairs were outside exposed to the elements and the Lift and hallways were tight. However that did meant there was little noise or footfall heard in the rooms. It was not an issue for me but might be an issue for those less mobile. There was no longer an executive lounge, which previous was excellent and one of the best in London Doubletrees. But I believe that’s a group policy and not a hotel issue.

Beautiful, quiet and comfortable hotel, with a special location on the banks of the Thamesmand beautiful view. Spacious and well equipped room. We were very pleased with the free use of the ferry for guests, which at any time can take you to the other side of the river, where there are different places of leisure and food, and this makes the hotel unique. There is a bus stop next to the hotel. We liked the interior of the room, very clean linen, large and comfortable beds. The hotel restaurant offers a wide range of delicious and unlimited food. Most of the staff is very friendly and ready to help. It is possible to leave suitcases in the storage room before check-in or after check-out.

Drainage permeability in the toilet bowl is slightly limited. No coffee machine in the room The air conditioning could be better From the WiFi connecting page it was not clear whether it was necessary to pay for WiFI Internet, so I used my international SIM

Breakfast selection was amazing. Something for everyone. Hotel staff were fantastic , nothing was a bother . The free boat across the water to canary wharf was great the kids loved it.

The disabled toilets at the restaurant could be higher , also have a grab rail on each side. My daughter is disabled and can't weight bare and found it difficult to transfer without a grab rail on the other side also the toilet was too low for a disabled person who can't put theor feet down . Our room wasnt accessible as it was the only room we could all fit in as a family of 5, But once I told staff our problem they were more than accommodating and let my daughter use a accessible room that wasn't rented out , so she could wash and change every morning and evening and that made our stay so much more relaxing . So thank you to the check in staff