Strand Palace Hotel

Top location, excellent restaurant, attentive and polite staff.

Relatively small room. Cleanliness is an area for improvement.

The room was very clean and I appreciated the free water bottles (in plant-based plastic), fancy chocolate and cookies, as well as tea and coffee selection. Although this is probably an older building, the room smelled very fresh and nice. The cleaning service is perfect, and you can decide if you want to use it every day or instead, get a voucher worth 7 pounds for their restaurant/bar, which I liked. The breakfast was awesome,

On some mornings, guests had to wait in a queue for breakfast for about 5-10 minutes, because you need to be seated to a table, and even though many tables were available, they didn't have the cutlery prepared.

Beautiful hotel. Great room - recently refurbished. Loved having a fridge to use too - plus the window actually opened- a rare treat in some hotels. Even though we were overlooking the Strand it was so quiet. Excellent location - literally walking distance of all key areas - Covent Garden, Soho, Chinese Quarter, Trafalgar Square, Leicester Square, Drury Lane, Oxford Street , Thames Embankment - list is endless! Staff were brilliant - so welcoming. Ate delicious and reasonably priced meal at Haxtell's . Daughter sampled the cocktails at the Gin Palace and thoroughly approved. Will definitely return.

Due to the my son's allergic problems, the staff changed our room upon our request. It was nice. The location was perfect. Checkin and checkout were easy.

We prefer hotel rooms without carpet or rug. In my opinion it is not healthy.

King bed was large and comfortable ( soft side ). Facilities were clean. Staff was friendly. Wood window shutters in room allowed complete blackout of light during day. Really nice on first day when early sleep was needed to counter long flight and jet lag set in. Good breakfast and convenient location within heart in Central London's Covent Garden/West End (many theatres all around), easy access to public transportation (#15 bus on Strand) and short walk to Covent Garden or Charing Cross Underground Stations or bit more to Embankment station. Our deluxe room (extra cost) came with complimentary mini-bar, including cold soda, wine, beer, coffee, tea, snacks and sweets which were re-stocked by room service each day.

A bit pricey. Small slow elevators. Room was not very large by US standards, but more than big enough for me and my wife. Breakfast which was plentiful (good) buffet, self serve for the most part, was the exactly the same every day (no variance of offerings- not good). Orange juice was terrible!

Premium location, heart of London and right next to many theatres. Breakfast was outstanding and so was the customer service. Rooms are quite small and simple, but i think the idea is to spend as little time in the room and enjoy all that London has to offer

Smaller room sizes, this should be mentioned in the hotel description please, booking.com can add a note - rooms are smaller than average. I was on level 9 and there was a constant whirring sound from the ongoing construction, i had to keep the window shut because of this. Again, this could be mentioned in booking.com so that potential guests know what to expect.

Room was fine, if a bit small. The breakfast options were great but with the exception that the automatic coffee machines broke down .. so no cafe latte. The serving staff in the restaurant were exceptionally helpful.. especially the serving staff on the hot breakfast buffet. Hats off to the fabulous doormen.. always greeting us with a smile and flagging down taxis with great success when required.

Unfortunately housekeeping were a bit over zealous the morning we were checking out and knocked on our door at 8.30 in the morning. Unfortunately given the English language capabilities of housekeeping it was impossible to explain that we were having breakfast and then vacating the room... Otherwise all housekeeping staff were extremely efficient and our room was made up during our breakfast over our 3 night stay

Great location as it’s not that far from Charing Cross. I was warmly welcomed when I first arrived. I found the entire hotel staff where very helpful and friendly. My room was on the 6th floor which I was able to get to very easily using the lift instead of the stairs. It was such a lovely size room with its modern style and a very comfy bed too. Haxells is a lovely restaurant to go to in the evening for dining as the food is very high class and delicious. There is buffet style breakfast available and from previous stays there’s plenty to choose from but I decided to have a lie-in instead this time. I highly recommend this hotel and I will be staying here once again.

Very good. Quality ingredients for breakfast. Staff helpful. Very clean everywhere. Great location, very convenient for most things.

One of our party decided that they did not want the prepaid breakfast after all. The reception staff said that this was part of the booking contract and there could be no refund for this. Very convenient for the hotel. The fact that no breakfast was taken for 2 days and flagged up in advance was a material. gain by the hotel and such inflexibility should not apply if fairness to the customer is a priority for them. I deem this unacceptable and unfair to the paying customer that reimbursement was not offered for unprovided items.

This hotel is beautiful. I wasn't expecting much since I usually book middle of the range places, but this one is very nice. Location was central to see all the London sights, we walked to many of the sights and also utilized the hop on hop off tour bus. Rooms were very comfortable. We did not eat here so no words on their food. We did see in house restaurants and bar. Staff was very helpful, answered our questions and were accommodating when we requested specifics.

I know London is pricey and this hotel was no exception. The rooms were excellent, cannot beat the location. And I would not have changed where we stayed to see the city...just wish it didn't cost so much :)