Waterloo Cross, Devon by Marston's Inns

Nice decor large quiet room comfortable bed good value

Resturant was terrible. waited over an hour for 3 meals hardly anyone else eating there. When our steaks and salad came out salad was put on my very hot steak plate. Steak had grisle running through it, Told staff we were not happy about the food and wanted a reduction on the bill, manageress avoided us until payment time she gave us a 30% reduction but it was obvious that she was avoidant to complaints. We decided not to have breakfast there as we didnt waant a repeat performance. We stopped at the costa coffee just down the road instead.

As described, wanted a nice choice for food, relaxing atmosphere with beer, not rowdy, perfect parking which is critical, had a good evening meal ,but didn’t do breakfast as wanted to try Ollie’s Cafe , near Cheddar Gorge , There was an issue with the client in the room above, water leaked through the ceiling as there must be an issue with the plumbing,we were quickly offered an alternative room by the very attentive staff , no further issues so stayed put ( apart from them crashing around like a buffaloes at 5:30 when they departed ) burt that’s not the venue, just rude people.

All good , very happy thank you ,issues as above resolved , noise from the road ,but that’s live .

We were a party of 10 and some were late in arriving. Although last orders for the kitchen was 8:00pm, dinners were ordered and then reheated. This was greatly appreciated. Choice for breakfast was brilliant.

Unfortunately the service was slow for dinner. What we didn't realise at first was that we had arrived in the middle of a very popular 'Wednesday Curry Night', but it was worth waiting for. Although the view from the room was not wonderful that wasn't what we were there for. It was the perfect location for us - 5 minutes off the M5.

I chose the property purely on location : easy access from the motorway. I was work on Friday and heading to Cornwall.So really used it for a pit stop.However, I would now consider it for a weekend away. The staff were polite, friendly and professional. They were particularly proud of their new coffee machine which I sampled and was impressed. I didn’t stay for breakfast - as I said I was on my way to a family holiday. The rooms are huge, clean and well maintained. The bedding is luxurious and I slept so well. I will definitely use again as a pit stop and will try to plan a weekend away to Devon too. Thank you!

nothing

Didn't have breakfast, left at 7.30 as 100 miles left to do of a 406 mile journey. Food was good, photo of loaded fries sharer (starter) delicious.

Bedside light not working other than that it's a good place for overnight stay. Food was good but service very slow. 20%discount wasn't applied to bill but that's maybe because I booked on line but maybe not direct with hotel , you tell me.

Welcome and staff, very nice and also accommodating. We did not eat dinner as we were late arriving in the evening. Breakfast was very good and the breakfast /bar area was very pleasant. Easy to find from the M5 and was a very useful and satisfactory stop over.

Possibly only the daily traffic nearby in the morning, but it was quiet at night there was no problem of any sort during the night.

Great location and easy to find. Plenty of parking spaces. We were shown to the room. The room was tidy, clean and spacious. The bed was comfortable and had a great night of sleep. Breakfast we had plenty of choice, nothing was too much to ask, and good food.

The cold water pressure was a bit low, which made the shower a bit hard going in not being too hot.

There were so many choices and options, it was quite hard to navigate the menu, but after a couple of days we got the hang of it. The room was fine, once we found ways of handling clothes with no hanging space. After a discussion, we looked after the room ourselves, but they were happy to have done it, had we so wished. Lovely friendly staff with great sense of humour. As we were doing visits to family and friends, we only had one evening meal, but it was very good.

Nothing really, the staff were happy to fit in with our plans. Any initial confusion over the breakfast menu choices was quickly sorted out.

The 3rd time I have stayed here and every part of their service has been consistent, 1st class welcome always with a smile, nothing is too much trouble. From the management down I cannot find one negative comment to make. Definitely will be staying here again. Big hand clap for all the staff, Highly recommend this hotel, absolute great value.

Nothing

We arrived at around 6pm, the guy on reception noticed my partner was disabled and said our room was on the first floor, then seeing my partner had a disability, immediately changed our room to a ground floor. Brilliant. After being led to our room, bags carried by the same guy, we were well pleased with the size and cleanliness of the room and bathroom, Also the beds extremely comfy. We had both Dinner and Breakfast both being well served and well worth the payment, We will definitely stay here again, it is also just off the motorway M5. The staff were great

Nothing could be better than what it was