Brooklands Hotel & Spa

Breakfast was good although not that hot. The serving room was small and led to congestion especially if you wanted bread or toast

Attention to detail in the room was poor. The shower waste outlet was not level with the floor and caused a sharp edge against your foot. The waste for the shower was unable to cope with the flow of water, which led to flooding. The room has a deep clean every 2 days, fine, but the room was not made up on a daily basis. Therefore, the bed was unmade, coffee/tea not replenished. We were able to collect more from reception, but for the price that we paid for the room, I would expect better. Breakfast was an extra cost, but to charge the guest for car parking - outrageous.

This is a modern, clean hotel with a lot of what is needed for a nights stay. Its location, near RHS Wisley and Mercedes-Benz World makes it ideally situated. Staff were helpful, friendly and polite. Breakfast was excellent. Our room was spacious, with a comfortable bed and large bathroom – which had a shower and bath in.

Several issues:- 1) It’s expensive and not really value for money. 2) £12 a day to park in the car park, just in front of the hotel. 3) WIFI in our room was hit and miss. 4) A charge to use the Spa was excessive - £35 each I think. We had arrived from another hotel where the Spa was free. 5) Our room was dark with limited views.

The hotel was clean, the staff were very helpful and the food in the restaurant was lovely ! Check in was speedy and the hotel setting is great. Looking over the racing track.

The spa is not worth paying an additional 30 pounds per person and I certainly wouldn't bother using it again. The sauna and steam room are single sex only, so I wasn't able to use the facility with my husband. There is one hot tub but that was often full so didn't get much use of it. I do think if you are paying for a treatment you certainly should not have to pay an additional cost to use the 'spa facilities' there was a bit of a wait for food in the restaurant.

The reception were welcoming and efficient. The room was clean and well sited and the soundproofing was outstanding. The bathroom was very good, Breakfast was excellent, with a wide range of food. Dinner was good, although the menu was somewhat limited and the food good but not outstanding. Service was good.

The double room only had one armchair and the airconditioning appeared to have a very limited range of adjustments. There was no guidance as to how to adjust it. There were no power sockets beside the bed (or we couldn't find them).We found it impossible to keep water in the bathroom hand basin.

Clean, modern, massive bedroom/suite, decent breakfast, great location for our requirements.

Stay was expensive for 3 nights so having to pay an additional £36 to park on top of that seemed a bit of a rip off. £28 for 2 cocktails at the bar is also expensive in my opinion, to then be charged a service charge on top of that when neither were amazing was disappointing. No smart tv

The staff were quite helpful when asked questions and prompt in their responses. Their beds are so comfortable and nice room decor.

I would have loved if the dinner menu had more options especially for the children's menu, it was limited to chips/potatoes. Also the dinner menu was quite pricey. Staff didn't seem to smile at you but still acted professional throughout. The lighting in the room was too dim, for winter period more light is needed for a happy ambience especially as it gets dark quicker. Also no free parking at the venue, it is paid and I didn't notice that from my search.

Staff were lovely Overall is a nice hotel in a good location

1907 bar and grill was so expensive when it didn't need to be. Food very standard nothing special where a burger costs £19 overpriced for no reason. A bit disappointed with the breakfast due to covid the veggie breakfast again was ok. They plate up and serve for you but no cereal no porridge so if you need it for little ones bring from home! Wasn't happy that our rooms would be refreshed on the 3rd day even though they still provided towels loo roll whenever u needed it but defeats purpose of having a break. You're still having to clean :/ Rooms were clean but very dusty. No ventilation

The hotel made our stay for my husband's birthday very special, with nice little touches. The cost of hotel wasn't cheap, but the hotel / room / quality ... was worth it. The view, and we had a track view room, was stunning. Perfect location and great sunrise!

It was the extras that made the stay more pricey. Parking was not free (£10 a day). Vegetables with the meal were charged on top, etc.. We did eat in the restaurant once, but wouldn't if we stayed again. The portion of the meals were generally tiny. Decorative but not much in way of making you feel that you had been fed. We were told that our linen and towels wouldn't be changed during our stay, but our room wasn't even attended to with anything cleaned/tidied/removed. That was disappointing.

Brooklands appears to have bounced back from the pandemic with aplomb. I have stayed at Brooklands many times over many years and any little faults that may have come and gone over that time were not here. Even the quality of food in the Restaurant has improved, if priced a bit above the norm, and from what I could see all the guests seemed happy and contented with their stay's.

The car parking fee is explainable. I was told it's there to free up the space for the room guests. It would be a very nice gesture that for those staying here this fee was deducted somehow. Speaking to some other guests we feel that our loyalty to Brooklands from multiple stays could be acknowledged regarding the car parking charges.

A modern and design conscious hotel with an interesting location in the old Brooklands race track. We had an executive room, which had a super king bed, was very spacious and beautifully quiet. staff were all very friendly and helpful.

Although breakfast was plentiful ( buffet style), it was a little basic in options. Quality of food was ok, and we certainly didn’t go hungry, but for a hotel of this quality there was no offering other than the buffet. £10 per day parking charge was a bit steep considering we were only there overnight and there was no on street or other parking option.