Best Western Mill River Manor

Room was really clean, housekeeping does a really good job. Bed comfortable, fridge, micro, good cable. If you want to reduce some of the traffic noise, get a higher floor, it really helps. After all, they are outside entering rooms. Some noise is expected.

I moved to three rooms in 15 minutes upon arrival. First room two steps out of elevator and lots of people around there smoking and very noisy. 2nd room at the end of the outdoor corridor, and it seems like permeant residents hang out there, smoke cigarettes and weed, loud and obnoxious. Anna, the front desk clerk was amazing and very accommodating.

I liked the daily room cleaning service. The complimentary breakfast was very helpful in the mornings. The staff was friendly and helpful. The only thing I didn't like was that the prices for the stay during the week day was no different than the weekend. VERY costly.

I didn't like the prices for the stay. The cost during the week day wasn't that different than the cost during the weekend. Its VERY costly to stay here. I also didn't like the pool hours or location. Its outdoors only and it ended way too early 6pm and it's summertime. They should hire a pool guard so the pool can close at least 9pm.

The staff and the clean quarters in and around my room.

The staff, at night, on last Monday night need both professional courtesy and strick business procedures. The site manager was informed of the incident in question and all video and oral records she has suggest this West Western's staff re-training and professional standards are necessary! It was true nightmare and I was not able to begin to go to sleep until after 1:30 AM. On this past Monday night, the place lost its perception it is a safe and secure environment. A true health nightmare!

Location was perfect. Right near the Nassau Suffolk Hospital. The Staff were very helpful & the room was nice & quiet. I plain to make this the hotel of my choice whenever I'm in New York@

I had issue with the hard bed mattress since it's on a unattached platform & you keep having to move it back on to align it right. Also, major parking issue. Had to park far away from my room & walk to my hotel room in freezing weather from the other attached parking lot. Each room should be assigned a parking space by their room & people visiting someone at the hotel should park in the other lot away from the rooms. One guest used four pkg spaces for his visitors. It was really hard using my handicap walker & having to walk so far to my room in the cold. If you have a handicapped guest put a big sign on the curb saying this parking space is reserved for handicapped guest only & violators will be towed.

location is key, it is my second time staying in the facility. I came last year and I like that the medical offices, restaurants, supermarket, pharmacy all are in walking distance. this time of the year they have the pool open , I like how well maintain the pool is, they clean it daily and they have a life guard on duty at all times the pool is open. I love the room is confortable and very clean. I also like the breakfast , it has a mini buffet with plenty of choices.

The staff…Vincent and Linda at the desk were extremely helpful and friendly. The rooms seemed old but updated. Very clean. Had mini fridges and microwaves, decent size. The location was walking distance to many restaurants. The breakfast area was very clean and offered hot food…eggs, sausage, potatoes, make your own waffles and pancakes. The staff was constantly cleaning and keeping the area refilled. I would definitely stay at this Best Western again and recommend it …especially for short trips / over-nighters

The parking lot was small and very tight , wouldn’t want to come back late by myself bc you would have to park further away.

Our flight along with all flights were cancelled, so we got lucky to find a room. The woman who worked the desk was amazing. The breakfast was way above what we expected. After having to adjust our travel plans, having a great breakfast made the experience less stressful.

Was a little loud outside of the room. Could hear a lot of conversations from other guests. I don't fault the hotel but it was disruptive.

The location was great..walking distance to many restaurants. The front desk staff was friendly , helpful , accommodating. The breakfast area was well stocked and clean…staff members constantly cleaning and filling everything up…good selection of hot and cold food. The room was updated and clean. Perfect for overnight stay.

The parking lot was tight, hard to find a spot and some spots were far from rooms…while I found the area seemed safe, wouldn’t want to walk there by myself

The reception staff friendly and helpful. Breakfast was wonderful one of the best offer, and the staff friendly and attentive. The room and hotel grounds were clean and well managed. Great location for transportation traveling in and out of Long Island to Manhattan and surrounding area…

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Location was great. Among the others, we wanted to visit Manhattan and the hotel was next to the train station - 36 minutes and one was in the heart of Manhattan. Train is safe. In neighborhood there are a lot of restaurants - the whole variety of cuisines.

Some people in hotel were very loud, quarrelling in the nights. But this is not the hotel's fault. Most people were nice.