Grand Hotel Sydney

This was a last minute booking and I grabbed the only hotel available for the date I needed (yay, Matildas!) I was very pleasantly surprised! We had a tidy family room with three comfortable beds. The room had a small basin, and the shared bathrooms were actually separate private toilet and shower rooms (one person use at a time) just across the hall. Location was perfect. Room also had a small fridge, kettle, tea/coffee etc. Convenience store right across the street. We didn't eat in the pub downstairs (more suited to adults than kids) but the food looked good. Staff also friendly at check-in. I will book here again. The lift was out of use at the time but we were warned in advance and it made no difference. The stairs were actually super cute with old-fashioned railings and little landings at each level.

Everything was great. The curtains were not full block-out and did let some light in overnight if that's a problem for others. Did not bother us much.

The room was comfortable. The Hotel is in a good location. Right in the heart of the city. Just a couple of streets away from Martin Place where I had to attend for one day. Good food places close by and the train station is handy as I needed to get back to the airport. Would defintely come back to stay when I have my holidays.

The tea-making facilities in the wardrobe were strange. The Hotel could have had that set up beside the basin on a small bench. Not hard to do. Very noisy. There was some sort of generator going all night switching on and off. The fire alarm went off & I was awoken when 2 firefighters burst open the door. They did apologise. Got a bit of a fright. It is an old hotel. Run down, worn carpet dated furniture & peeling paint. Definitely needs work to be done. The lift is hard to manage. Heavy doors didn't stop on ground level when I used them on one occasion. Had to be helped down to get out.

Friendly staff, helpful. Very responsive to queries/minor issues such as room fan not operating.. pedestal fan was promptly delivered to the room. Room was serviced daily, awesome staff member helped carry suitcases up 5 flights of stairs as the lift wasn't operating on check in! .... but, back in service within half hour 👌. Perfect location, minutes from Circular Quay/OPT & Darling Harbour, close to train stations/light rail/city shopping. Tea/coffee making facilities & bar fridge in room. Breakfast room with limited supplies, but what was on offer was ok - cereal/milk/toaster/microwave. We were able to store luggage before check-in as we arrived before time, and also on check out as our flight wasn't until later in the afternoon. Special thanks to the awesome staff member that carried the cases up the stairs (sorry, forgot his name), Joseph & 'muchas gracias' to the lovely Paola. Great offer of 10% off drinks/meals for guests in the hotel

Nothing that we didn't like - very minor points - no skim milk offered in the rooms/breakfast room (I didn't ask as wasn't overly fussed about it). TV reception was a bit unreliable

excellent location. comfortable room.

There is no nighttime, staff and the telephone numbers provided for the out of hours, concierge and support do not work. The toilets are communal and a fellow guest managed to lock himself out while visiting the toilet out of hours on a Saturday/Sunday night. I tried to help him by calling the numbers provided, but the numbers were disconnected. The cleaner arrived at 9:00 am, but was still unable to help him until the manager arrived at 11 am. there needs to be an emergency telephone on the wall in the communal area and accurate numbers provided to contact emergency support.

It was a great location, the building had beautiful architecture and our room had the most lovely arched windows. If you look around inside you will see some fun props and decor. Multiple options of shared space including guest only areas and a great bar open to the public with guest discount on food and drinks

As expected in an older building there was a stale smell throughout the building but that was easily combated in the room by opening a window. It was a little noisy from the street but once that quietened down it was very peaceful. There were no air-conditioning in the room however fans were provided which was enough to keep us cool

The staff are fantastic- they go above and beyond to accomodate your needs. Basic facilities, but spotlessly clean, plenty of hot water, great communal areas.

A bit noisy at night - no double glazing so traffic, bins, people shouting etc but to be expected in the middle of town.

THE FRIENDLY ATMOSPHERE, COULDN'T BELIEVE HOW CLOSE TO EVERYTHING THIS IS, NEXT STREET IS BOTH TRAM AND TRAIN. 14 MINUTE WALK TO CIRCULAR QUAY. CLARE AND TRISH HAVE ABSOLUTELY OUTSTANDING PERSONALITIES. OLD ENGLISH PUB ATMOSPHERE SLAP BANG IN THE BUSIEST DISTRICT, WHAT A FIND. WHEN WE WERE LEAVING THE MANAGER PERSONALLY THANKED US AND ASKED LOTS OF QUESTIONS ABOUT OUR TRIP WHAT A LOVELY GUY. THERE WAS ALSO A LOVELY YOUNG MAN AND I DIDN'T GET HIS NAME NOTHING WAS TOO HARD FOR HIM, HE ALSO GREETED US ON MONDAY NIGHT WHEN WE WERE BEYOND BELIEF FRAZZLED AS OUR JETSTAR FLIGHTS HAD BEEN DELAYED ASWELL AS CANCELLED AND IT WAS A 3 DAY WAIT TO GET A FLIGHT, HE GAVE US DRINKS AND DID EVERYTHING TO SETTLE US IN. WE FOUND THIS BY ACCIDENT AND IT TURNED A NIGHTMARE INTO A JOYFUL TIME

It is what it is and I loved this

Excellent location: very close to circular quay and all the main attractions of the city. Also well connected to public transport to move around. The staff (Grecia, Paula, Jaz, Nikki and Buhi) are super friendly, nice and always helpful :) I had an issue with my mattress and the problem was solved immediately. The place is kept clean on an everyday basis. There is a pub distributed in the ground, 1st and 2nd floor that is very nice and cozy, and has good drinks and good food. Very convenient!

Nothing. All good!

My daughter and I stayed for a medical appointment. Our train arrived 45mins late which put back our checkin time. This was no hassle for the staff at the hotel who were very helpful and friendly.

Having a bad back and neck the only 2 things I wasn’t a fan of was the elevator doors weren’t automatic and were very heavy it’s open and hold being they are spring loaded, the beds have thinner mattresses than I’m used to so felt every spring.

I knew when booking that it was pub accommodation not the Ritz and was more than happy with what I got. Everything was clean and comfortable. The shared bathroom was not a problem at all, never had to wait and they were always clean. I was travelling on my own and felt totally safe. I was on the fourth floor and it was very nice and quiet. If I return to Sydney and don't feel like playing much for accommodation I will stay here again.

I actually don't have any complaints.