Lovely location and central to everything

I was a little unhappy when I first walked into my room as it smelt very bad of cigarette smoke and was musty, so I went and bought my own Glen 20 to spray around the place to get rid of the smell, the smoke alarm had had the battery removed out of it and there were 2 hand towels that housekeeping must of missed from the last guest that I found in the vanity drawer and they were used and smelt like pot, on a positive note when I seen the lovely staff at reception and advised them of the smoke alarm and the hand towel find they were quick to rectify the issue.

Good pool & BBQ areas. I'm happy they support disabled people & their carers. Keep up the Great Work. The next round of Staff after check in were very friendly & supportive..

I would of appreciated a room with a view as I was only given 2nd floor with no water views. Being a Genius 3 level I should of been given a room upgrade. Free bottle of wine and late check out. The staff were rude when I arrived. There was no notice of deposit needed in the Hotel.com App. I offered a card swipe for incidentals, I extended my stay through Booking.com luckily they accepted my laptop & passport for deposit. I'd also like to see the Cafe/ breakfast supply breakfast or food options again. They should open the cafe again & let Gypsy/Deonne run it. Also after asking for such a large deposits they should supply a Mini Bar.

Location is perfect right across the road from the Casino and short walk to the Convention Centre Staff were amazing and very accomodating will book again 😀

Holiday rates sky rocketed booked same type of two rooms in advance for the first week of the holidays when booked again before the holidays had started for the second week price was almost tripled in price but my fault for late booking second time round refund of security deposit took 12 days to appear back into bank acc for the first booking which is no fault of the hotel but a 3rd party merchant so pay cash if possible we got that refunded instantly staff were great in explaining this

Room was a good size with a full size kitchen, the saucepans were too small and the frypan was unusable, but the office staff were able to give me replacements. Washing machine outside room door was great, and an airer to dry clothes on balcony. Bedroom was two single beds (that I requested) which was great for us.. Balcony views were great and everything is within a 5-10 minute walk - (Woolworths, Bars/Bottleshops/Restaurants, Pacific Fair shops, Tram, Beach).. Bathroom was nice and clean with a shower and spa bath, there was a slight weird smell from the pipes, but only occasionally and not too bad..

An addition of a dryer near the washing machine would be good, but as our clothes were on the airer on the balcony, I put them in front of the air-conditioning fan to help dry them quicker when it was cold outside

The location is fantastic. It is a five minute walk to Pacific fair shopping Centre. A five minute walk to oasis and Niecon plaza, and several restaurants. The room was very quiet, could hardly hear anything with the balcony doors closed. Air-conditioned. The bed was comfortable. The ensuite nice and roomy (especially the toilet, which can often be very squishy, important for people with special needs). The furniture was new, and clean.

these are only minor issues.. I had a couple of struggles getting onto Wi-Fi, which was resolved, and staff went to a great deal of trouble to fix it. The kitchenette was adequate but only stocked two of each piece of cutlery, plates, etc., and considering the room had been been renovated, a little lick of paint on the doors etc, would have completely made the room perfect. The hairdryer was small, (and a bit inadequate) and finally stopped working altogether on my last day, (before reception was open), so I wore an unkempt look the day I left. The icing on the cake to this room would’ve been a little coffee pod machine. These are only minor issues, and for the cost this accommodation is great.

I've stayed here a few times since 2022, I do love the place it's location and the kitchenette equipped with an oven an full fridge is fantastic there are lots of perks to these rooms and they considering the size have a lot to them My only complaint is being a returning guest staying 3 months in 2022 a week in 21 and almost 5 weeks this time I feel I could have been better rates

There isn't much to not like great rooms great staff great location my only issue being the amount of time i spent here I could have been given better deals on rates

Location is excellent - very close to Broadbeach South tram station and the convention centre, as well as Boradbeach restaurants, shops and the beach. Pacific Fair is a few minutes walk. The pool was very clean, and we did see the pool guy testing the water. We stayed in a studio room - the bed was comfortable, normal sized bathroom, a normal sized fridge and kitchenette.

no restaurant or cafe on site - but there were many to choose from not far away

Absolute value for money , great views from the 10th floor , rooms are more than adequate, staff are above exceptional. Smoker friendly appartments balconies is a big bonus.

The parking was a little competitive, first in best dress not so favourable , would be great if there was enough to allocate for per room parking , but there is street parking available also , that’s the only thing I could remotely say was inconvenient at times .

It is located in a great place, close to many bars and restaurants; tram and bus stations at 200 meters, beach at 300, and the mall at 400 m. You have everything you need around Savannah.

Kitchen appliances need an upgrade. Room was clean, but walls and doors need some painting. One of the windows in the toilet has no handle, so imposible to close. Great location but it needs a closer inspection to the property details.

It was comfy! We got 2 singles and moved one into the kitchen to make two bedrooms for privacy. Spa bath was great, kitchen was cute and we utilised the bbq near the pool to cook vs have take out. People at reception were friendly and make check in and out super easy!

There were a few bugs but unavoidable, they are everywhere you go, perhaps some bug spray in the room would be a good addition!