Everything was impeccable! The bed was sooo comfortable, the food service workers were on strike so the restaurant options were very limited but we didn't actually mind because what was offered was still amazing. The staff were really nice and really well styled.

While we don't blame those who were striking, we support them, it was just unfortunate that it happened during our stay. We were looking forward to the restaurant as we heard really good things.

Everything was clean classy and comfortable. The cleaning staff must be trained well and treated decently to do such a great job. The crew at the door and desk were the most helpful professional and pleasant group I have ever interacted with at any hotel stay over the past 30+ years. The breakfast buffet was way beyond expectation and enjoyed the atmosphere that the great staff ensured for all. Well done and appreciated after so many disappointing experiences at other establishments in my travels lately.

rooms were clean and spacious and beds were very comfortable beautiful location beautiful hotel had diner at Arome it was decent

most of my stay was just perfect only a few observations check at 4 pm is quite late as check out is at 11 the pool area - no soap in the women’s showers on 2 occasions that I have stayed there in the last 3 months as well the kiddie pool was closed considering there were quite a lots of small children that should be functional for safely and hygiene of the pool other than that all was well 😊

The beds were comfortable. The breakfast was excellent. Great location for walks around the lake. Nice service from the staff at the restaurant.

We had a problem with checking in because the front desk could not locate our booking.com reservation. It took 20 minutes for the problem to get sorted out.

The entire hotel is very ascetically pleasing from art work to all the decor. It is extremely clean and the staff are friendly and want to make one's stay as excellent as possible. The beds are very comfortable, one can easily control the room temperature and the view of the river is beautiful. The breakfast is delicious, as are all the meals served in the restaurant. The hotel is located close to local attractions such as the Museum of History.

Everything was great. Maybe some tea bags available in the room would be nice along with the coffee that was provided.

good location, easy access to Ottawa/ Quebec. museums. loved the windows, space, view of river, green area.

in adequate staffing by pool - one pool was closed due to staff shortage in a busy lab our day weekend. I would hope they can plan to avoid for future. guests pay a lot to enjoy hotel amenities. it’s part of the experience and excitement

I LOVED how the rooms were setup and the bathroom was GORGEOOUUS! We came with our dog and he was very comfortable as well which really matters to us as well. The outdoor pools and weight rooms were lovely. Staff was so sweet and nice

The text msgs we received from front desk were in french even after telling them we do not speak it. Nothing crazy at all but just something that couldve been changed :)

We always love everything. The Hilton Lac Lemay is our little paradise getaway. Park the car and don't leave until checkout. So much to do here that it's the perfect place to just getaway and relax. Go for a swim, relax in the hot tub, visit the casino, eat out at one of the many restaurants, or order room service and stay cozied up in bed. See you again soon!

Very good, service was excellent! We had stayed there 12 years ago and breakfast was not offered. Would like to see bacon, ham and eggs added to the menu. Otherwise lots of choices

Earlier check ins

Suite king bed bathroom

Pull out couch thin mattress ouch. Lacking kitchen facilities. Would have liked bigger fridge microwave and mini sink. No cleaning service while there due to “ecological reasons”. I understand Covid reasons but feels like daily cleaning of rooms are gone. I have always left tip for this in past but didn’t know what to do.