The hotel itself is stunning. There is a breathtaking view and plenty of areas for relaxation. There are two pools, some entertainment areas and access to the sea. The breakfast has lots of options. The staff in the restaurant is professional, friendly and helpful. So is the staff in the Spa. I would really recommend booking a massage, it was the best one we’ve had so far.

Although most of the staff was quite professional, we were not happy with the overall service at the reception. We’ve received a room which was not as advertised, and when we politely asked if there was an option to change the room the situation wasn’t handled as you would expect for a five-star hotel. When it comes to the room and bathroom, while showering the water gets everywhere due to the bad engineering. After every shower, we had to clean the floor, which was very annoying. The hotel is quite far from the city. One of us felt very sick at night and had a fever. The reception didn't have a thermometer or some ibuprofen.

The room was very clean, the hotel itself was clean. Good selection for breakfast but morning hot drinks were not included. Dinner was good again happy with it.

I paid via booking.com, arrived at the hotel at 12.30 midnight with a 2 year old, and the receptionist said pay the full amount I was saying no I have paid already. She was not looking up the booking ref and asking to pay. My phone battery was dead therefore I had to recharge the battery and show her all the detail still was not convinced. Luckily another lady overheard us and walked over to the computer to read the booking details and said yes you have paid in full. Let's take you to the room..... Not the best checking in experience.

1- LOCATION: The resort was about a 20min drive from the airport and a 30 min drive from Chania Town. We enjoyed the peace and tranquility of being in a remote location, but also close enough to take a trip into town for shopping/sightseeing. The hotel provides free scheduled shuttles to the nearby beach and into Chania town, or you can take the local bus which operates every 2 hours depending on the day, for 2 euros a trip. Taxi is also an option albeit around 25/30 euros a trip! If you want to do a lot of exploration in your own time, visit local restaurants/go into town daily, then maybe hire a car. Otherwise, take advantage of the free and cheap rides like we did, whilst spending most of your time soaking up the views at this beautiful resort. 2- STAFF: The staff were absolutely pleasant our entire stay. They were always willing to help with any request we had, and went above and beyond to ensure we were comfortable and happy! On arrival at the hotel we were welcomed with a glass of Prosecco & fruit infused water. Check-in was seamless and we were provided with specially curated leaflets on local sightseeing recommendations, restaurants and activities. Katherina who is one of the managers would check in with us daily to ask if we needed anything, and would sometimes escort us to our table to eat. It's always nice to receive such a personal touch to your service as it makes all the difference to your hotel experience. 3- FOOD: Breakfast options were vast with something for everyone! The buffet dinner was overwhelming to say the least lol! So much food and desserts to choose from and we definitely enjoyed it. 4- FACILITIES: There are 2 adult pools and a pool for babies/children with floatables. There's also poolside cabanas & chairs. Games rooms are available for kids (and big kids), and a soft play area for smaller kids. Oops seems I've run out of space but you get the gist...you would love this place for a relaxing holiday!

1. There wasn't any in-room dining or an A La Carte restaurant option when we stayed (only a buffet restaurant for dinner and pool bar options for lunch...burgers, warm sandwiches etc). However, the hotel was getting ready to open their additional restaurant a week after our departure which they said would provide an A La Carte service. On nights when we didn't want the buffet or we weren't out for dinner in Chania Town we were able to order food from a local restaurant which arrived within 30 mins. BIG WIN!!!

the sea views and decor and design of the common areas are incredible

the shower floor was not properly sloped and water seeped out, the mid century modern room interior made it look dated and out of place with the architectural style which was amazing. when we arrived the management was waiting at the entrance with some refresher towels and snacks for some VIPs. Made us feel less special as everyone was waiting for them to arrive and we were not offered the towels or little plates. There were no toiletries or toilet paper in the room when we arrived. I called the reception at 2pm to let them know and at 8pm it was still not in the room.

Luxury hotel with stunning sunsets. Great apartments.Convenient transportation to Chania.

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Incredible hotel! Amazing welcome by the staff, very helpful. Champagne and water brought to the room soon after check in was a lovely touch. Large room with amazing balcony with 2 very comfortable lounge chairs. Bed was lovely, big and very comfy. The shower was amazing, pressure and 2 different types of shower head. Toiletries had everything and more, eye mask with ear plugs, toothbrush, hair ties!! The whole hotel is gorgeous. Breakfast until 12 is fantastic, good spread with both hot and cold selections. Pool beds are very comfortable and there is a lot. Overall ambience was peaceful and calming. 10/10.

Not many restaurants close by so a car would be helpful. But not a problem. Gym is a little bit small but I’m just being picky. It has brand new equipment, treadmill, bike etc.

Location and views were perfect! Stayed for 4 nights for a mini honeymoon and loved a absolutely everything about the hotel. Staff were amazing, helpful and even gave us an upgrade! Thank you Isla Brown - we had a magical 4 nights. Couldn’t recommend enough!!

Located in a quiet place, it's a very beautiful accommodation. With a nice view and courtyard. The food is of very good quality. Although the beach is not sandy, it has been made usable with a very good solution.

I visited here Isla Brown Chania with my best friend back in early September. We we first greeted by the beautiful hotel aesthetics and was in awe as the hotel has such incredible views. There were two very memorable members of staff who was absolutely amazing, Katerina was amazing, she went above and beyond to help us and she has a wealth of knowledge regarding the island and things to do. Simone was also very lovely, responsive to our needs and very accommodating. There were mixed reviews which was quite concerning, but our stay was nothing short of amazing. We had the breakfast option included with our booking, there was ample options to choose from and I was satisfied. However, my only issue was with the food options around the pool area during the day. In my opinion it was very basic and tasteless. There was a little shop inside the hotel for basic supplies, however to travel to the nearest supermarket you’d need to get a cab. Bear in mind when travelling, you may want to hire a car as we spent a lot of money on cabs from the hotel to chania old town, which have several good food options. This is about 25-30 mins away. Another bonus is that chania airport is literally 15 mins away. I think reviews are based on the person and their experience, unfortunately sometimes people do not wish to share their positive experiences. Yes, there is room for improvement like ensuring there is enough toilet tissue in the public toilets, however the rooms were cleaned daily, wish fresh towels and toiletries included. Very mixed age ranges also and I believe Isla Brown caters for all. Lastly, I have to say due to my own personal music preference, I was definitely impressed with the genres of music played daily and overall would 100% recommend staying here, I will definitely return some day!

Pool side food options Set price of cabs

There was nothing not to like. The staff were absolutely fantastic. Gym was absolutely fabulous. Food at the main restaurant and poolside was lovely. Our room was just fantastic. The resort is still new so it’s worth being patient with them if there’s something that you aren’t happy with. We were lucky enough to meet Mary the Guest Relations advocate and also GM Leonardo. They spoilt us by just sharing their passion for the resorts future. We can’t wait to go back. Shout out to Alex and George in the terrace bar- remembering what we had to drink the day before showed attention to detail. ❤️❤️