It was one of the best experience I had. The hotel, the rooms were very clean even though there was a construction work. All the reception, housekeeping and breakfast/restaurant staff were very helpful and always met us with happy and smiling faces. Special thanks to Poli and her staff for all friendly conversations and helps during our stay. The hotel is just walking distance from the city centre. I highly recommend it to anyone.

While booking the hotel it was saying "free parking" but while checking in we have been told "it is not free". Didn't want to make a big thing out if it but in general parking can be free for the hotel guests.

This is my 3rd stay in the hotel, which means i like it. Location is really good especially if you travel by car. Room is comfortable and they serve great breakfast

There was some unpleasant odor in the room. Also can not understand 5 stars hotel not to have free access for internet (except for honor members), no complementary water in the room, no sleepers…

It was excellent.

Renovation makes parking difficult because you have to drive around the block to park in a different parking lot. It's not a big deal and will go away eventually but it was hard to figure out at first.

The staff are fabulous. The restaurant excellent and overall this is a perfect to stay when visiting Sofia.

Breakfast and dinner were great. Excellent service and a very friendly staff.

Sadly, no swimming pool.

The staff is friendly and the location is central. Rooms are spacey and comfortable.

The toilet brush was dirty. A bit too expensive for what was offered.

Good location within walking distance to most good restaurants and bars.

n/a

not enough sockets next to the bedroom

amazing location really nice breakfast staff friendly and helpfull

Comfortable family rooms, good location, nice staff

receptionist gave me a ride , as taxis in the rain and for a short ride were unavailable