The room was spacious and very clean. The pool is amazing and very big. Not busy. The cleaning services were very good. The staff was very friendly. We loved our stay and would definitely recommend to friends and family.

On our last day I had booked and paid an extra night, as our flight was late at night and I did not want to check out early in the morning. We had paid for this night, but room service did not come. When I called and asked them for clean towels, they came and cleaned. It would have been nicer if I did not have to ask, considering we had paid for the extra night already. The brreakfast experience was the least 'exclusive' of our stay. Food was basic, table seating was quite strict and many tables were blocked as 'reserved' simply because staff preferred us to sit somewhere else.

We loved the size and layout of the appartment. We liked the breakfast option and used it every day of our stay, it had a great choice of food and was well run by the staff. We loved the pool and used it a lot, almost every day. The location was good, a short walk to bus stops or MRT allowing us to easily get around the whole of Singapore. The courtesy bus was great and we used it regularly. Housekeeping was excellent and the free water was a nice touch as was the pack when we first arrived. The gym was great and I use it several times.

A few things could be improved. When we arrived the receptionist ran through all the facilities but it was a lot to take in after a long flight - a sheet of A4 with everything on would have been useful. The room TV's seemed hard to work, better instructions for use would have been good. Breakfast was sometimes very busy and some things ran out quickly - not sure what you could do about this as it is so popular? The lighting on the pool seemed inadequate with some not working once it went dark, especially those lights within the pool.

We were greeted with love to a fabulous villa that would have exceeded my wildest expectations, if I had any. Smooth, professional, loving. Ten stars.

The place is great, well done! I am a techie/nerd an actually brought an extension cord with me, because I often find it handy when working or charging devices. Of course many come for fun and sun, but still a little juice is nice. I would recommend investing in high quality braided (friendly, feels like furniture) cables with many outlets that deliver clean high amperage power to all those hungry devices, supporting usb-c PD 100w+ would make you stand out even more, matching your AMAZING internet - professional gaming/streaming ready, best I've seen! Hats off! Also really enjoyed the sound. Thank you!

Fantastic service from the friendly staff, always with a smile. Great location, close to Orchard Road, MRT and plenty of bus lines. Treetops also have a shuttle service that can drop you off at several places across the city, i.e. at The Botanic Gardens. BIG pool! Nice breakfast. We stayed in a two bedroom apparent that was spacious and with great beds.

Only minor things that doesn't really impact my overall, positive view. It was a bit hard to predict when housekeeping would come. The room could have needed a place to hang weat swimwear or laundry in both of the bathroom. Now it was only in one. Again - only minor things.

An amazing location on Orchard Rd - close to the MRT and so many shops and restaurants. The sensational Newton Food Centre is just one MRT stop away. Our family of five loved cooling off in the huge pool after a day of sightseeing.

Nothing

Beautiful pool. I liked that we had an apartment and could chill together in the lounge whilst the children slept. Being able to wash our clothes and cook food was a bonus.

More options of breakfast food would have been better.

The location is perfect , furniture is new and clean they have a great pool for kids to enjoy the gym is average

The breakfast area is very small and the food is average

The facilities, location near to Orchard and shopping center, hospitality and friendly staff, cleanliness and security.

The foods variant for the breakfast, the price

The property was well-located. The staff were very friendly and accommodating. The checkin and checkout process was smooth. There was housekeeping every morning that we were there except on Sunday. Breakfast is the only meal served, which was ok. The hotel is well located and you have access to multiple restaurants nearby to dine-in or order from. Deliveries are left at the reception and you’ll get a call to pick them up (remember to put your room number in the order). The rooms are well equipped and well maintained. It’s ideal for families. Gives more space for the children. The kitchen is well appointed but you’ll have to order all your consumables from salt onwards. There is no dishwasher. There is a small but nice kids play area, gym and a very large well maintained pool (along with a small kids play pool).

Nothing to complain about

Location was very central and convenient with great transport links. Bus stop which is 2-3 min walk has buses to most attractions. Apartment was really comfortable with great facilities like swimming pool and gym. Staff was incredibly friendly and helpful with everything and we thoroughly enjoyed our stay.

Would have liked a dishwasher and washing machine in the apartment. There was a launderette available which was functional and easy to use but would have been much more convenient to do laundry in our room. Treetops only take long stays which is a shame as we wanted to return for a couple of nights after sentosa.