The room was spacious and very clean. The pool is amazing and very big. Not busy. The cleaning services were very good. The staff was very friendly. We loved our stay and would definitely recommend to friends and family.

On our last day I had booked and paid an extra night, as our flight was late at night and I did not want to check out early in the morning. We had paid for this night, but room service did not come. When I called and asked them for clean towels, they came and cleaned. It would have been nicer if I did not have to ask, considering we had paid for the extra night already. The brreakfast experience was the least 'exclusive' of our stay. Food was basic, table seating was quite strict and many tables were blocked as 'reserved' simply because staff preferred us to sit somewhere else.

We loved the size and layout of the appartment. We liked the breakfast option and used it every day of our stay, it had a great choice of food and was well run by the staff. We loved the pool and used it a lot, almost every day. The location was good, a short walk to bus stops or MRT allowing us to easily get around the whole of Singapore. The courtesy bus was great and we used it regularly. Housekeeping was excellent and the free water was a nice touch as was the pack when we first arrived. The gym was great and I use it several times.

A few things could be improved. When we arrived the receptionist ran through all the facilities but it was a lot to take in after a long flight - a sheet of A4 with everything on would have been useful. The room TV's seemed hard to work, better instructions for use would have been good. Breakfast was sometimes very busy and some things ran out quickly - not sure what you could do about this as it is so popular? The lighting on the pool seemed inadequate with some not working once it went dark, especially those lights within the pool.

An amazing location on Orchard Rd - close to the MRT and so many shops and restaurants. The sensational Newton Food Centre is just one MRT stop away. Our family of five loved cooling off in the huge pool after a day of sightseeing.

Nothing

Beautiful pool. I liked that we had an apartment and could chill together in the lounge whilst the children slept. Being able to wash our clothes and cook food was a bonus.

More options of breakfast food would have been better.

The location is perfect , furniture is new and clean they have a great pool for kids to enjoy the gym is average

The breakfast area is very small and the food is average

The facilities, location near to Orchard and shopping center, hospitality and friendly staff, cleanliness and security.

The foods variant for the breakfast, the price

The property was well-located. The staff were very friendly and accommodating. The checkin and checkout process was smooth. There was housekeeping every morning that we were there except on Sunday. Breakfast is the only meal served, which was ok. The hotel is well located and you have access to multiple restaurants nearby to dine-in or order from. Deliveries are left at the reception and you’ll get a call to pick them up (remember to put your room number in the order). The rooms are well equipped and well maintained. It’s ideal for families. Gives more space for the children. The kitchen is well appointed but you’ll have to order all your consumables from salt onwards. There is no dishwasher. There is a small but nice kids play area, gym and a very large well maintained pool (along with a small kids play pool).

Nothing to complain about

Location was very central and convenient with great transport links. Bus stop which is 2-3 min walk has buses to most attractions. Apartment was really comfortable with great facilities like swimming pool and gym. Staff was incredibly friendly and helpful with everything and we thoroughly enjoyed our stay.

Would have liked a dishwasher and washing machine in the apartment. There was a launderette available which was functional and easy to use but would have been much more convenient to do laundry in our room. Treetops only take long stays which is a shame as we wanted to return for a couple of nights after sentosa.

Great location, short comfortable walk to shopping centres, restaurants in Orchard. Comfortable and clean room although extremely crammed between wardrobe and bedside table (can't access). Great professional and friendly customer service from check in to check out. Breakfast however were no good. Roti prata were hard and dry, completely inedible. Waffles were dry too, breakfast were almost the same every morning, kinda sick and not looking forward by Day 3. However breakfast on Chinese New Year day was good and interesting followed by Lion Dance outside hotel lobby. Service staff at restaurant during breakfast should refrain from making remarks or discussing personal matters and also most importantly using foul language (one particular Chinese man sweared in Hokkien) My wife was just standing beside him. Overall I enjoyed the stay with my wife, might stay again in near future.

Breakfast

The facility is very comfortable, clean and the staff were excellent, friendly, polite and made you feel welcomed. A large swimming pool was great to come back to after a day sight seeing or just lounging around. A free shuttle buss to all the major attractions was also very handy. The apartments are also located on the periphery of the main commercial strip so all the facilities you need i.e. shopping, restaurants etc are at you doorstep.

While breakfast was good, the area was a little cramped and the selection of food could have been more varied. More outside tables would have been good as the climate lends itself to outside dining.