Great staff and location. Really fast check in process, staff was extremely helpful, good breakfast.

Heating system made sounds and disturbed. Poor sound insulation, noises from the hallway.

Location was great! A good veiw of the city and castle from our room. Breakfast was brilliant, the pop pancake machine was a hit! Eat as much as you like and great selection.. even a grab and go bag! Staff were helpful and friendly, even when we had a false fire drill! They made sure we were all accounted for before allowing us back into the building.

Room and bathroom was a little small for a family with dogs, but we were comfortable!

The hotel has very friendly staff, really happy to see us and our dog. We had a nice room, with windows that open, which is a rarity in some hotels. Our room seemed to be well soundproofed as we didn't hear other guests except through the door. The bed was comfy, pillows were firm but not too firm and the room was big enough for us to put our dogs bed on the floor without us tripping over it/him.

The food for my partner who wanted a cooked breakfast was overall good, the sausages were a little dried out. For me as a vegetarian who doesn't really have dairy the options at breakfast were limited, I didn't want to eat a lot of carbs in the morning. There was loads of bread, cereal, pastries and muffins. Some yogurt, fruit, jams. Unfortunately the porridge was the prepacked kind with milk powder in it, not great for vegans. The staff were a little hard to find at breakfast to order vegetarian sausages and there was also no way of even knowing that this was even an option. The vegetarian sausages were so dry they were quite hard. It'd be great to see veggie and vegans better catered for.

ease of access to city

bathroom

This hotel is in a great location for visiting Edinburgh, bus stop outside across the road (41 to princes street) cheap 1.80 one way per person 4.40 all day per person. Hotel is clean, staff are all courteous and attentive, breakfast was well organised and plenty of options available, toast cereal, continental, bacon,scrambled eggs,sausage, beans, freshly ground coffee etc, bonus that the car park is free. Close to local retail park, Sainsbury’s, kfc, Nike outlet store,Costa coffee Would recommend for a good hotel near the city hopefully will return soon 😊

Nothing everything was fine, would have liked a city view, but my own fault for not requesting one😢

The hotel is perfect for a vacation. We were a family of 3 at the hotel and spent a week vacation exploring Edinburgh. The room was with a beautiful view, comfortable and clean. Breakfasts are typically British with little vegetables but nutritious. There are quite a few stores next to the hotel which is a plus when it comes to shopping. There is a bus stop under the hotel - to the center 10/15 minutes. Reception very helpful. The price/quality ratio is very attractive.

No small refrigerator in the room, safe and breakfast on worm days only until 09:30 by which around 09:00 formed queues for tables.

Location, room stander, breakfast 👍

Room heating system was bit funny may be it’s needed to fix coz it seems not in order to function well , some time it goes too hot suddenly starts blowing Cold wind again it’s self , have to check again and again and also on our 2nd day house keeping did not turn on to do the room cleaning job done but we need the fresh towels so had to daile on no - 0 , other then that I am quite happy to be in their , I don’t mind to chose you again in future if I will be going to Edinburgh, over all I am happy ,not much to complain 😊❤️

Location, facilities, rooms, beds, housekeeping all excellent

Reception staff were not very helpful, check in was ok but all other requests are ignored. For example on the second night when I asked some change to give a tip to the delivery driver, abruptly denied the request to change for 20 pound note. I am sure this could have been sorted. If we were given a option, we could have bought a coffee/drink at the bar to get a change and it didn't come to my mind at the time nor the staff member advised about it. Other service were excellent including house keeping and waiting staff at the breakfast area.

The location of the hotel is very good. It’s convenient for families with little kids. During your stay breakfast is included. Rooms, facilities are clean.

As a meat product there was pork and bacon at the breakfast, but not everybody eats pork. Instead of pork there can be products of beef, turkey and chicken. Imagine that you went somewhere and you were served dog meat and bats for breakfast, wouldn't it be very disgusting. Please put yourself in someone else's shoes, who doesn’t eat pork.

Breakfast was fantastic. Easy check in. Free parking space. Great facilities. Comfy family room. Easy travel between the hotel and city centre which was approx 8 mins by 41 or 43 bus located right outside the hotel.

There was a gigantic ball of fluff/dust/hair on our carpet as soon as we opened the door. Wasn't ideal but didn't warrant a trip to reception to make an issue of it. We got rid of it and everything else throughout the trip was grand.