All members of hotel staff I encountered (front desk, bistro and housekeeping in the hallway) were very cordial and in a good mood. What a nice thing to experience!

I stayed 3 nights and had no housekeeping services at all. Since I traveled solo, that was fine - I didn't run out of towels, but the trash cans in the rooms are small. If a refresh of used towels and trash removed could happen, that would definitely help. Also, would have added security due to recent shooting that occurred on CATS bus literally right across from hotel about a day before my stay. It made national news as the bus driver shot one of his passengers! Yikes!

I absolutely LOVED everything! The location was great, the room itself was wonderful, it was a very clean hotel and I can't wait to come back! The outside seating area is gorgeous and I love the fact that there's a bar, bistro, and coffee options in the lobby as well. This will definitely be the only place for us to stay when we go back to Charlotte!!

I didn't too much like the design of the shower. It looks great, but, it doesn't close all of the way and the entire back portion of it is completely open and this caused water to still spray on the floor and the towel that I placed there to step out on after my shower.

The entire place was clean and quiet. Staff was very nice. The rooms were very clean. I will return here. I really Love my name being on the TV once I arrived. I FELT SO SPECIAL.

In the bathroom the shower door was semi open and water was all over the floor. The design looks Great but wasn't really working.

One of the cleanest Courtyard’s I have stayed at. quick check in, great staff, and excellent rooms. all around great hotel.

It didn’t have breakfast included and for the price it should have. it has a bistro but the food selection are not great, though they did have a Starbucks coffee station but with few selections. they need a kitchen to serve food.

The staff was absolutely amazing! The women at the front desk as well as the evening staff who ran the kitchen. He was sooooooooooooo incredibly kind and he even made me a chocolate chip cookie and milk!! Amazing and kind. I was struck at how nice everyone treated me. Incredible.

Obviously because of Covid they are not offering a complementary breakfast… But the motel was excellent in a very central location to the things that I needed to do in Charlotte.

The only thing I didn’t like, I had a room adjacent to the street in the back of the motel ….everything was perfect except I had very low water pressure in the shower.

The room was so comfortable and beautiful. My daughter and I were stranded in Charlotte overnight due to American Airlines screwing flights up. The woman at the desk somehow found us a room after an error with the booking website. We appreciate her!

The location was great! The property was spotless. The staff was friendly.

The too soft pillows. Please invest in some firm pillows.

Horrible and expensive

all

The staff is awesome and the heated pool and fire pit are nice. The cleanliness is a HUGE plus!

Parking is a bit cramped but this place is awesome!