Hilton Garden Inn Snowdonia

Stunning rooms and all you would need from a hotel. Only issue I would say is the staff in restaurant , weren’t helpful at all or even polite for that matter. Restaurant was so quiet and the guy on the bar said “ don’t think we can get you in if you’ve not booked” I said we rung reception they said it’s fine and counter there were four tables. He waved his hand to another member of staff nodded as to and said “ tell him.” As a business owner I know how difficult it is to get good staff , so I wouldn’t mark anything down. But just feedback to help improve the service thanks

Staff were professional and friendly. Nice to have my dietary requirement considered. very clean and well maintained.

That we had to pay extra to use the spa. This only became clear after booking which would have meant we wouldn't have booked if we knew this from the beginning.

Modern, clean, spacious rooms with very comfortable beds. Restaurant and other common areas were also fantastic. The staff were all excellent (although see note below) and we’d definitely return. Great location for using the facilities nearby or for doing walks/climbing Snowden.

A number of the serving staff and other guests at the hotel weren’t wearing face masks (stating exemptions) in the restaurant and common parts of the hotel. Lack of signage on this generally even though rules are still in place in Wales. This made us feel quite vulnerable at times as it was quite busy at breakfast and in the evenings. Obviously, hopefully, not an issue in the long term but for now it’s something to be aware of.

I loved that it was dog friendly, the staff were very helpful & friendly

I payed extra for a lagoon view but when I was there it was empty, I wouldn’t have payed extra if I’d have known

Rooms had good sound proofing and were clean. Enjoyed the buzz in the reception and dining areas.

Despite having numerous lights in the room, they seemed to be aimed at being for mood setting or the lights themselves looking good as pieces of furniture. There was not a good bedside reading light. There was a downward poining mini light good for reading a watch or alarm clock by. The light that I assumed was designed to be a bedside reading light, was no good for such purpose. It had a shade the directed light upwards or downwars so that it could be used to read a book. The toilet did not have a sink in it. If you wanted to wash your hands before touching the foilet flush button, then you had to leave the toilet and use the sink outside the toilet. An odd design.

The rooms were modern. All staff were helpful and friendly. We ate at the hotel restaurant, the food was exceptional. We asked for my food to be kept warm as I was feeding our toddler. The waiter agreed without hesitation.

The room prepared for us has the sofa bed made up. We were told by the receptionist to let them know if we wanted it taken down. On arrival at the room we decided to request for it to be taken down so our toddler had some more space to play in. We made the call down to reception at approximately 4:30pm and no one turned up until at least 7:30pm. By this time it was too late as we were putting our toddler to sleep and having the sofa bed taken down would have woken him up again. A bit disappointed it took about 3 hours for someone to come and take the sofa bed down.

Lovely views, comfy bed, gorgeous room. Really lovely hotel. Staff were polite and helpful, every detail had been well thought through. It even had a little shop where you could get hot drinks, snacks and toiletries.

Wait in the restaurant for food wasn't great. We booked a table for 8.30pm and waited an hour and 20 minutes for food. The staff apologised and gave us a round of drinks but that just filled us up and so we wasted £80 as my husband and I weren't that hungry after waiting so long. Everything else was super, we just didn't bother with the restaurant after that.

A nice and comfortable modern hotel in a remote location. I think this is the only modern hotel in the area, and it is super clean. The location is perfect cause it is in the middle of most attractions around north wales. The room was comfortable, the best resting place after a busy day and long driving. Rooms are dark and quiet, and great quality bed. Staff are friendly and helpful. The restaurant serves good food. I love their Lamb Tikka, good value for money. Overall the hotel is thumbs up and highly recommended specially if you have dust allergies, cause old hotels around the same area are dusty.

The bathroom doors need better sealing because water come out and leak everytime we take the shower, which in the long term can damage the wooden floor of the room. Plus, if you dont place the rug properly, the water goes straight to the bed carpet and soaks all the water coming out from the bathroom. For me, the toilet needs a little bit of privacy as there's a gap on the top of the door. I think a full sized door is better that the one you currently have specially if you are out with friends than family. I'd be more comfortable using the toilet if I know I am not audible in the whole room.

The quietness of the location, security, and cleanliness. Also, a plus for a fridge wherein you can store and chill your drinks for the trips the following day. It was easily accessible to the places and attractions we planned to visit.

The poor layout of the room compromised privacy especially when using the shower and changing. Not so much when it's a couple occupying but if you're a family with teenage children, it becomes awkward. No towel rails, no drawers to hide the clothes away. The pillows were too hard for comfort.

My family of 5 stayed here during spring break and it was everything! It was conveniently located to several family activities and sightseeing locations. The room was nice and spacious (we loved the ceiling shower). Room came with a mini fridge and free do-it-yourself coffee. There was a mini store inside the hotel for late night snacks which was good for the kiddos since everything closes around 7/8 pm. We decided to add the hotel breakfast to our stay which was reasonably priced compared to other hotels; the waffles were great. Front desk staff was super friendly and helpful. Everyone in the local area was so kind to us Americans. Thank you ALL for making our trip one to remember.