Macdonald Crutherland House

The food cos we had a dog with we ate in the bar area which was fine But no table was laid even tho they knew we would be eating there orders 3 steaks and wasn’t expecting what we got definitely not worth the money the service was awful from the start to end of meal no steak knifes not enough room on the table for 4 people to eat ( wasn’t given the correct menu that we paid for had to ask 3 times for the correct one

The location of the property it is on very nice grounds and the spa was nice.

The room smelt of foist/damp. We had no TV remote and i asked 3 different members of staff for one. The maid cleaned our room well made it smell more damp and took our room key which turned the electric off we were drying our swim suits and charging phones, i then had to go and get another room key which seemed to make our first key not work still only meaning we had 1, we ran out of toilet roll as there was only half a roll left for the 4 of us, i then had to go to the reception again and ask for some. Still never got the TV remote. These are all small things and did not spoil our stay but these small details could be better.

The staff and the food were outstanding. The pool and facilities were brilliant as always. Love they have went back to using the revitalise amenities in the rooms. So much nicer than the lime.

The meal size was small and the pet charge of £15 per pet, per night I feel is a bit steep when we need to bring everything for them including their own bed etc £15 pet charge for the whole stay seems much better like other hotels. I don't see how they need to charge per pet per night. 😕 It put us off staying two nights which would have been another £60 on top of what we had spent already.

The setting was outstanding. The wedding breakfast food was great. Great facilities. Fab time. A wonderful place for family celebrations.

There was a mix-up with our booking for the 19th. There was no room for us, especially as the hotel was fully booked. It was sorted thankfully within the hour. Meanwhile, the queue waiting to check in had grown. I felt there wete too few staff on. Equally the breakfast of the 20th there were too few staff on to cater for the busyness. We waited ages to be served and had to wait for fruits, juice etc to be refilled. Tables were left uncleared. We have owned a restaurant and always told staff to walk back empty handed but to pick something up. I did feel too few staff were on and the staff having to cover many bases. By comparison the private breakfast the next day was well supplied and needs attended to immediately.

The grounds and location of the hotel were perfect for an anniversary stay, staff were every friendly and the room was very nice. The breakfast in the morning was lovely and staff in the restaurant were very helpful and accommodating.

The shower gel and shampoo could have been replaced as this was empty. Unfortunately, I did not realise until I was in the shower that they were empty. The beds that were put together were not put together very well as there was space in the middle causing you to roll into the space created by not being joined correctly.

Wonderful location, beautiful grounds, the hotel has nice character and atmosphere,

Was disappointed asked for a kingsize bed ,only to find it was 2 single beds put together ,and they kept separating because one of the bars was broken hence they kept coming apart which was extremely annoying and uncomfortable .Having booked a table for breakfast at 9am we had to stand in a queue and wernt seated till 9.10am, Also disappointed with dinner as it had no fillet steak on menu

The room was very comfortable & spacious. We really appreciated the Happy Birthday wishes & cakes left in the room. A very nice surprise on my Birthday! A very clean hotel & the staff were all very friendly and helpful.

The food was lovely & all home cooked apart from the onion rings which was surprising & a bit disappointing as we ordered a portion of them expecting home cooked ones. Overall not a big deal though just a wee idea to add to the lovely menu already.

The staff very extremely helpful and approachable, the hotel although tired in places, still offers value for money and experience.

Coming from Australia, where the vast majority of hotels even accommodation of a lower standard to the Crutherland supply fridges in their rooms, so it was surprising that a hotel of this standard did not have a fridge in the room, however we have experienced this with other hotels in Scotland. Just a suggestion for the hotel we did notice numerous guests would often stand at the main entrance smoking, we found this to be a bit off putting as we are no smokers.

Hotel staff were excellent, food was excellent, use and hours of the pool were excellent. Pool lovely and warm. Very good locker “keys”. Room was very spacious. Two single beds for our two children in the family room so they slept very well. Hotel allowed and welcomed both my cat and dog-a huge bonus for us. Hotel made a big fuss of my family member whose birthday we were celebrating-lots of special touches. Beautifully maintained grounds at the hotel. Lovely play frame for kids. Restaurant very nicely decorated. Kids meals excellent value, selection and quality. Two rooms next door so ideal for my family and our other family member. Asked for a room with not too much walking for family member and got it. Easy to book into dinner and breakfast.

The hotel room was dated, that being said it was perfectly functional and we were in a pet friendly room (often those rooms are more dated). We opted for the dinner rate when we booked but the allowance doesn’t cover two courses without supplementing. The food was exceptional but it would be better if the dinner allowance covered more-even if that meant paying more when booking.

Really spacious suite with great facilities. Plenty of room for leisure within bars and communal areas. Staff made me feel welcome. Exceptionally pet (dog) friendly with enough space for pets not to interfere with other guests. Nice breakfast and evening meal. Couldn't have been better. I stayed in many nice hotels over a three week period in Scotland and Northern England. This was by far the best and it wasn't the most expensive either. Full marks. The staff were great.

Everything was spot on. Couldn't fault anything.