Best Western The Boltons

The Location is perfect. The Hotel is very clean with a very modern decoration. The staff is friendly. The room is very clean with good facilities inside. The bed was comfortable. Breakfast we did not have it in the hotel but elsewhere, I can't give my opinion. Overall if you are staying for 1 night, it's absolutely fine, which was our case.

We booked a deluxe room, which was supposed to be a king-size bed due to the special price with Booking.com- well, it wasn't the case, I'm afraid. It's a double bed. The room was not massive but not small either at least we had the balcony which was nice with few amenities. I guess thats what they mean by Deluxe 😒. Do not expect big rooms in this hotel. The building you can feel has been completely renovated and adapted with a modern feel. The sink of the room and I believe of many other rooms is absolutely awkward! I do believe is not very safe while you try brush your teeth etc... you could hit your head against the top side. So be careful folks!

The hotel and the rooms were nicely renovated and the staff was pleasant, breakfast was tasty, location was good.

There was no heated floors in bathroom. It was a really cold floor in the winter and the water from the shower would stay on floor and no slippers either. The breakfast variety is far from Scandinavian standard. The placement of electric kettle was weird, because it was nowhere to plug it in. The usage of space in the very small room could have been done a bit better by designers, the was no space for luggage.

And Santa great location close to the metro and services. The neighborhood is very nice. The hotel is well designed and the room is very nice especially the bathroom. The staff was very responsive.

The room is on the small side. The lights are hard to figure out we had purchased the bar. My son fell ill and couldn’t eat the breakfast and they still made us pay for the breakfast as they said, that was their policy and the 15 pounds was not reimbursable. I was unhappy with this and ultimately they made us some food to go, which I did appreciate very much.

Staff was amazing, location was perfect, room was spacious, spotless and included amenities such as a kettle and iron. Could add a hairdryer however

NOISY room right next to reception (could even hear the staff talking!) inconsiderate guests (women stamping on their heels whilst walking down the corridor, other guests dragging luggage loudly on the wooden flooring, others coming back late and laughing/talking at the top of their voice!

The room was small, however very comfortable and clean, it had everything we needed. Location was ideal for the Tube station, to be able to get around London.

The flashing bright white light on the smoke alarm, at night it made it a-bit difficult to get to sleep; could it be a more diffused light.

Location was great, only few minutes walking distance to Earl's Court tube station. The room was clean and nice. Staff was helpful and kind. Lots of Caffè, restaurants (the best Italian restaurant we had in London), pubs and beauty salon (they did my nails amazingly).

Bathroom was a bit too close to the bed and not a lot of space in the room. The elevator was a bit tight (only space for two) and long to come so we mostly used the stairs to go down. Breakfast was not very organised although it was tasty -> we waited a long time after ordering and they arrived wrongly (and one forgotten).

Beautiful hotel very close to the underground and a very close walk to so many amenities. Staff were exceptionally friendly and the hotel was sleek and well cleaned.

My only grumble is the placement of the plug sockets. We were provided means of making tea and coffee which was great. However…. The plug sockets are located on one side of the room. Opposite to the tea and coffee making facilities so we had to move it. No big problem there. But… the plug sockets were located about a fixed desk which meant you could not plug anything into them as the desk top was in the way. The only other plug available was underneath the desk which meant the tea making unit had to be placed on the floor underneath the desk to even boil the kettle.

I had a one person room so as expected, it was small. However, the bed was super comfortable and the room was clean and stylish. The breakfast is really really good for London standards! Very good buffet with also lot of fresh options plus you can order warm meals from the kitchen (included in the price). There's also vegetarian options available. Very fresh and tasty breakfast! Hotel is very close to Earls Court metro station with an access to the airport and to the city center. Also nice pubs and restaurants close by, as well as shops.

The sink in the solo room was super small. When you wash your face, the whole bathroom is wet.

The hotel was in a great location about 3 minutes walk to Earls Court tube and pubs and restaurants. And so easy to get anywhere in London. The bed was very comfy and the rooms were very clean. Staff were very helpful and friendly and went out of their way to accommodate our needs which included initial problems with room size and location. But I realise it is London and very small rooms can be an issue. The rooms were serviced daily which was a bonus. I cannot fault the hotel's location, cleanliness and helpful and friendly staff ! I would stay there again.

We were initially given a lower ground floor room, which was actually very clean and a reasonable size, but when I told the staff I wasn't keen on the location they immediately offered to move us. The room they gave us was barely big enough to get our bags in and nowhere to plug in my partner's medical device at night. So staff again were very helpful and moved us to a larger room immediately. All in all the hotel was great once we overcame the initial minor issues.

The hotel is very well positioned in a quiet street, but very close to the Earl's Court underground station (2 mins walk) so it's a very good starting point for exploring the city. The hotel is being renovated, but apart from seeing some workers painting doors and similar, we didn't have any problems with the work being done. In any case, it looked fresh and modern, even though the Executive room was small (expected in this part of London, these buildings are quite old). Don't expect to be able to do some work here comfortably.

The elevator is just ridiculous (fits 2 people, maybe), but there's no helping that, simply no room for a bigger one in the building. The windows do open, but the view is pretty uninspiring (back yard).