Park Grand London Kensington

Very close to the metro station that also serves the line connecting LHR and the city center. Getting to the hotel from LHR was very easy and very cheap (in particular, no need for a taxi). Staff was very helpful and nice. A lot of places to eat in the hotel area. Safe area. Good breakfast.

The room was not big yet quite expensive (but this is a general issue with hotel rooms in London...).

This was our second time staying at the Park Grand and we liked it as much the second time. The location is excellent - 1 block to Earl’s Court Underground Station and within walking distance of the Natural History and V&A Museums. The rooms are a decent size, everything in the bathroom works and the bed was very comfortable. The hotel is excellent value.

The wifi could be a bit better- but that is a minor quibble.

The location is fantastic, the room is cozy, and the staff are very friendly and helpful. Breakfast was filling and nutritious, just right for the cold winter days. Felt like home away from home.

Would be great to have a more updated furniture. However, it was not a problem for us.

All the staff were lovely and very helpful. Nothing was too much trouble for any of them. Breakfast was very good and plentiful. Location was also very good for getting the tube to see the sights of London and also for getting to the East End.

Modern building in a great location within 5 min walk from underground station which made getting to London sites very easy. We felt very safe in the Earls Court area. Close to pharmacy, grocery, and convenience stores. Plenty of food options for any meal of the day including pubs, restaurants, coffee shops, fast food etc. Luggage storage was a big help. Housekeeping services were timely and thorough throughout our stay. The property is pretty well kept and very clean.

Honestly most of the front desk staff did not give off the most welcoming feelings. Whenever we passed through the lobby they seemed to be talking to each other in a low voice or sometimes just silent not even acknowledging us which was noticeable and off-putting in such a small lobby. A small number of staff were more welcoming and open. Our flight was arriving at 6am so before we arrived I had emailed ahead asking if luggage storage was available, which it was, but also was told we could check in early if the room was ready. When we arrived I received a very quick reminder that check in was at 2pm. No "let me check if any rooms are available for you" or "I apologize but we are unable to check you in early, " which would have sounded a lot friendlier.

Felt valued from the very start, from bags being taken for us to room and everything explained to us, and friendly welcome each time you re-entered the hotel. Lift very effective, and.room very comfortable, with air conditioning and heat adjusted to ones own liking. Bed comfortable and shower excellent. All nicely boutique with various sockets for plugs, devices etc. Great location near to Underground and restaurants/pubs and M&S food store for all eating requirements. It seemed almost perfect, and almost was.

Only drawback was with breakfast. At first it seemed pretty good, although limited options compared to many other similar establishments. Cooked limited but tasty enough. Staying 4 nights I wanted a little variety, like an omelette or poached eggs on toast. 'Scrambled' was the default egg offering. Noone mentioned an option. There was however, you had to know to notice the chef, ask him and stand and wait for two poached eggs, meanwhile toasting your own bread and awaiting the eggs. My only fortee into other egg options was a big disappointment, as both poached eggs were party raw egg white inside. This disappointment was only matched when reporting my feedback to the hotel, their response was that it was sub contracted to others.

Breakfast was excellent value for money the area too within walking distance to nearby attractions

Not much at all everything was really nice stay for my husband and myself

Upon arrival front desk notified us that our room wasn’t ready but they were able to check our luggage in so we weren’t hauling it around London. The room was spacious for the 2 of us, breakfast included was a bonus. The location was incredibly close to the underground, made it easy to be able to hop on the train and go where needed. Staff were incredibly accommodating and friendly, they were open to answer any questions we had. As we were celebrating our honeymoon, our room was decorated with flower petals with complimentary wine, chocolate and soft drinks. The staff really went above and beyond to make this special for my husband and I.

The hotel was clean and all staff were very friendly. Really good location as well just a minute or so away from Earls Court tube station with good connections to all of London.

I opted for the smaller room size and if visiting in the future I think I would opt for the bigger room, as space was a bit limited with 2 of us getting ready in the morning. Other than that couldn't fault the rooms.

Location is brilliant. Hotel was clean and staff extremely friendly.

Not too many facilities.