Signature Townhouse London Hyde Park

The rooms were well furnished and warm. The reception area was smart and well designed.

The cooked breakfast was uneatable and very expensive. Avoid it like the plague .

the staff member on my arrival was amazing. I believe his name was Adyti? I am not sure if i am writing this name correctly. He helped me sort out a couple of requests that i had and he went above and beyond to assist, always with a smile on his face. I could overlook a couple of minor issues with the room because of his great attitude. A true credit to this hotel.

The first room i was allocated (upon arrival) had the room door wide open, one of the windows in the room was also left open and wouldn't close. I was given a different room in minutes.

Lovely modern entrance. Gives you a feeling of a nice modern hotel. Nice large rooms, very high ceilings. Brilliant location 2 mins walk from hyde park and lancaster gate station close by. Complimentary water , tea, coffee, hot choclate and biscuits. Nice touch with balloons on the bed. Overall a lovely hotel at a great price.

The only slight downside is that the rest of the hotel is slightly dated compared to the entrance and reception. The bedroom furniture is slighlty worn out. There was also a smell of sewage from the bathroom. Also two single beds joined together to make a double is very annoying.

Signature Townhouse is not as generous with toiletries and refreshments as other hotels in the area. There are too few towels, no bath mat and limited soaps and shampoos in the bathroom. A couple of extra biscuits and hot chocolate powder would have complemented the refreshment tray. I was double charged for the accommodation, and still await a response to my message about the matter.

The location is close to Hyde Park, is well placed for transport and is in a quiet street. The lobby is welcoming and the reception staff helpful, communicative and attentive.

Staff were helpful & friendly. I felt that nothing was too much trouble. The whole hotel was spotlessly clean, including my bedoom, which contained a very comfortable bed and temporary slippers. Loved the air con. The bathroom was good, with plenty of hot water, towels, and supplied toiletries. It was great that water, apples, as well as tea & coffee facilities were provided (fresh coffee always available in reception at £2.50) Breakfast was faultless, including the full English breakfast buffet. Good value for money.

The only issue was with the WiFi. I was staying for work, so I tried having video conference calls, which kept breaking up.

The staff were very friendly and attentive to our needs, especially shruti, on reception, who was very professional and informative on our stay. The free breakfast for my 10 year old daughter was an added bonus one I didn't expect. They brought us fresh apples and bottles of water every day. Also, the towels were changed every day, and the room was cleaned (not to say we made a mess) Hair dryer, iron, ironing board, and means of making drinks were all there to be used. I will be staying here again upon my return to London for another sight seeing adventure.*****

Great location away from the noisy traffic. Our receptionist provided an excellent service by phoning up to the room to check we are happy with the room. The room itself was very spacious & had a good selection of drinks & snacks & very comfortable beds. The bathroom was also very spacous & tidy with a big shower. One of the best stays I have had in London!

Only thing that was disturbing was cleaning staff having rather loud laughter in the morning. It only happened once, but the timing was awful as we only have had a 4h sleep at that point. I would also suggest adjusting the height of the lamps hanging next to the sides of the bed as they are in front of the mirror & I kept bumping my head in them.

Great hotel, 5mins walk from Lancaster Gate, Queensway & Bayswater station! Also great location if you want a morning walk at Hyde Park! 10-15mins walking distance from Noting Hill & Paddington! Located in a quiet area without traffic but near at central road! If you want night out in the centre of London try the no94 24hours bus! it stops at Lancaster Gate!The room was clean, the bed was comfortable, the staff was helpful and smiling! Also bigger than other hotel rooms with the same price in London! For sure this hotel will be our first choice when we get back to London again!

The only disadvantage during our stay was that you can’t open the window to refresh the air in the room and the bath towels was too small! But it’s ok! Nothing of these caused problems to our vacation!

The location was amazing, perfect for a family visiting London. The roads were quiet and we got a very restful sleep. Beds and room were clean, staff were friendly. We didn’t go down for breakfast so can’t comment, but it seemed very reasonably priced.

The room and hotel generally was a bit run down. The shower quite rusted, and the bathroom smelled a bit funky. Also some of the lights beside our bed wouldn’t turn off, which was a bit frustrating. Think the switch was broken. The room was quite small compared to the pictures, but given its London and you’re never in the room it’s not so much of an issue.

The exterior of the building is gorgeous. I could feel the history of the interior which was a plus. I booked this at the airport last minute and didn't realized it neighbored Kensington palace. I thought it was cute how the side door led to the breakfast downstairs. Very small intimate breakfast room and the lady serving breakfast was very kind and had such excellent service. The AC worked great, absolutely no complaints there.

What I disliked about the room was the amount of creaking coming from the floor. You could hear it from the upstairs bedroom as well . The lady staff at the front desk had great customer service. The gentlemen in the evening is rude, doesn't like to answer any questions, has a short attitude and needs to just move on from his job position if he dislikes it so much. The breakfast could have a bit more of a spread and the sausages were disgusting, the texture is like wet paper. Does not match the price paid at all.