Balmer Lawn

The staff were unfailingly pleasant and helpful; they really helped to make our stay a good one. The outdoor pool is great, and it was good to have a gym and indoor pool too. Lots of space in the grounds. The restaurant terrace area is gorgeous, and the chairs here are so comfortable - perfect place for a summer evening. The hotel itself is beautiful as you drive up the driveway. Loved the cricket on the pitch in front. Location is great. We appreciated having the fan in the room as it was hot.

Food is quite pricey - it would be nice to have a few smaller / cheaper options. The bed was OK but the pillows could have been more comfortable.

great location right near Brockenhurst which is central for everything. Loved the extended patio to enjoy a drink on a sunny day. cocktails are fabulous kudos to Maria and Zara on reception who went over and above.

room 4 can be noisy so ask them to switch off the pool and kitchen fans at night. no bath here which suited us but probably not a family with young children. the kitchen gets overwhelmed quickly when it’s busy - starters to mains in Beresford restaurant took 70 minutes to come. we were busy chatting but I think this is too long for the status of eatery the hotel pitches.

Room with a loevly view and out door pool

More GF and DF food on the menu

Atmosphere of the hotel, the staff, drink selection and rooms where amazing. Bed wasn't especially comfortable and didn't feel premium which didn't match the hotel which felt very premium. But loved our stay.

At breakfast it was disappointing that no alternative milk option where available on the table. We asked for some oat milk, but only a small milk jug came out, not enough for a coffee X2 and bowls of cereal so felt a bit awkward asking several times. Staff thought we hadn't received it from when we asked.

I loved the spa and the staff where lovely and very helpful

The price of the breakfast seamed excessive £40 a couple

The staff were attentive and friendly. Jordan was a star! The outdoor pool was very warm which was great.

We were very hot on our room - we found that some people had a fan. We were in 37 not sure if there was one there. Exceptionally hot weather though. Brockenhurst taxis let us down completely - not your fault but worth knowing. We were late for a booking at The Pig and they threatened to only keep the table for 15 extra minutes.

I liked the fact that it was really quiet so perfect to run away from London which is really chaotic. The hotel has an amazing spa, there is a pool a steam room and a jacuzzi, also you've got the opportunity to receive treatments. The hotel also is inside the forest and I've love it. You got free horses and a lot of others animals surrounding the area. There is actually the opportunity to breathe fresh hair. I think if you live wild nature, walking, do tracking and love animals than this a perfect place where to go. Instead if you love party and chaos(which I don't at all)then I wouldn't raccomand this place since as I said before is inside the forest so you can't go out in the night because there is nothing really close.

Breakfast was a good quality buffet, with some of the best scrambled eggs I have had at a hotel. The room was a good size. And the dinner menu well-thought out.

The mattresses were overly firm, and the pillows thin. The room (which was on the second floor) was very hot despite it not being a hot day which made it difficult to sleep.

Breakfast was excellent. Dinner was mixed epextation

Room 21. Small room and bathroom with danger of knocking head on glass shower door whilst using toilet. Dinner: generally was very good but with small portions. The lobster thermidor was disappointing as there was very little lobster. No implements to get meat out of claws were provided and no finger bowl to clean hands after messy extraction.

Staff and views. Pool area nice relaxing. Treatment was enjoyable

The added gratuity. While we liked to still tip the individual staff for their service. The noise in corridor. The lack of surface area in room for plugging in kettle hairdryer etc. So I moved the table to rectify this issue