Riu Plaza New York Times Square

We like the room. We like breakfast.

We came to stay in the hotel for 7 nights after reading good recommendations about the hotel. We asked to be on a high floor as much as possible. When we checked in early in the morning we were given a low floor. We asked the employee at check in to get a higher floor because we knew the noise from the road would be very loud and he claimed there was no other option. We were very disappointed with his attitude. After we returned in the afternoon to get the rooms we were greeted by another employee who easily found us suitable rooms on a higher floor.

Nice rooms with large beds - some of the largest in NYC, good showers, awesome check-in staff, fun bar for nighttime libations (although I wish the bar was open later).

The free breakfast was a nice touch, but the process of getting in there was chaotic. There were huge lines every morning, making it difficult to get in, even on a weekday. We actually skipped it most mornings. The elevators in the morning are basically useless as everyone was trying to get downstairs. One of the elevators was broken and people were trapped inside. Took 10-15 minutes to get downstairs from the 17th floor. We ended up using the stairs.

The hotel is in a good location. Staff is helpful and friendly, and the included breakfast buffet is very good. The room was typical compact Manhattan size, but the beds were high enough to store bags underneath, which was very helpful.

The design of the bathroom was not good. The bathroom door was a sliding door with NO lock. Furthermore, the wall between the shower/bathroom and the rest of the room was semi-see through. So when someone took a shower, everyone in the rest of the room could see that person's silhouette. I have no idea why someone would design a bathroom/shower this way.

clean, easy to check in

none of the breakfast items had allergy labels and it was not clear whether they provided any vegan options other than fruit. breakfast staff were not helpful when asked.

clean, efficient and great location

busy breakfast

Excellent all round experience

Bar staff can be very abrupt, but rest of staff excellent

Everything about this hotel, location, cleanliness, staff, and the all you can eat varied breakfast included in our room rate….BUT what let this hotel down is absolutely NO coffee tea or even hot water provision in the rooms. Found that very unusual and struggled to get past that which is why I have scored 9. Everything else fabulous

Had to pay $4 for a coffee in coffee shop attached to hotel…

Friendly staff, very accommodating to our needs

The breakfast buffet is good but the lines are long and quite crowded, try catch an early time and you’ll be fine

great hotel, great staff, very comfy beds

the queue for the breakfast in the mornings was ridiculous. instead of checking peoples vaccine cards every morning, it would be more sensible to give guests a card stating they are vaccinated on arrival to mitigate this process.

Everything was clean and modern. We loved that the floors were not carpet - felt clean! Shower was very nice and the breakfast was very good and so convenient. The location was close to everything, yet not in the thick of Time Square. We ate at 3 of the restaurants on the same block and they were all good - especially the Caribbean!!!

No ice and charge you a $1 for a cup of ice. I hurt my foot walking in the city and they still charged when I needed it for injury. Note: First glance room looks small. But its NYC. And they did a great job at making sure you had plenty of room for all our items.