Staybridge Suites Austin Northwest, an IHG Hotel

Location was great 20 minutes from downtown and close to the areas outside where we wanted to be. I changed my arrival date with booking.com and they never notified the property and my room reservation was canceled. They were very accommodating in honoring my rate and getting me checked in timely. Also, Megan at the front desk gave some great recommendations of some things which were outstanding we would have never found to do. Breakfast was very good and one of the largest amounts of choices I have seen in a while.

Bed was a little soft for me. I am not a fan of the low water pressure I'm all for saving water but to me the pressure was inadequate.

I love that the breakfast was amazing. Every single day was a different menu. My husband and I stayed at the hotel for four nights. In the kitchen, was very small. I will highly recommend you to take your own pan to cook since the only provide one big pan. I love that the have a free laundry room we’re you can wash and dry your cloth for free.

Only one pan in the kitchen.

The bed was very comfortable, and the room was spacious and clean. Breakfast was good, quite a variety to choose from. Texas shaped waffles were one of our favourites. Overall, it was a nice hotel.

The air conditioning was noisy during the night, but then again, the weather was very hot during our stay.

Peaceful most of the time and room was excellent. Breakfast was good for being free. Kind staff members 99.99% of them.

Younger (VERY) dark haired white female staff member was rude and not helpful. I wasn't told what day housekeeping would come since I was there a week, which they never did, even tho I requested to know when they would or could, plus I didn't have a phone in my room and requested one after realizing this and the younger female staff member rudely said, "yeah well you're going to have to use your cell phone. We have to order a on phone...." But a WHOLE WEEK went by and not a single time did she or anyone offer to put one in my room from a vacant room. She played on her phone allot and seemed annoyed if you needed her attention for anything at all. All others were absolutely FANTASTIC!

location- staff was nice

Breakfast area during the week is not as nice as on the weekends. The lady is not in the area and they ran out of cups and items every day. The outside of the grounds was never picked up. Trash was over flowing in all areas..

excellent location and staff breakfast was,good

they didn’t clean the room except for the last night of a four night night stay there was garbage outside the rooms especially next door to our room for three days…Friday Saturday and Sunday they finally picked up5(3 the hallway garbage on Monday

Oh my gosh we literally didn’t want to leave, it was really comfy, clean, and We loved our location of our room, the entire hotel was amazing. We intend to stay there again! Very pleased with Staybridge!! Loved it.

We didn’t like that we were told our room was booked already when we needed it for one more night only to be told that it was still available the next day. This was a big inconvenience for us. Because we had already made a reservation elsewhere and couldn’t retract from it.

I like the extended living options and a kitchen with refrigerator. we also enjoyed the pool.

I booked a king bed, my reservation was confirmed for a king. Our bed was a Queen. The front desk said there are no king beds on site. I would not have stayed had I known there were no king beds. 🥲

The breakfast staff was fantastic. Unfortunately it was the tail end of covid so first breakfasts were ok. Once lockdown let up - we had breakfast 1 or 2 days and then "technical difficulties". It happens.

Towels were very hard to come by. We ended up keeping our towels and washing them at the complimentary washing area. Still not horrible as i very much appreciated the complimentary laundry facilities.

The room was very nice with a comfortable bed and kitchen facilities. Hotel was very clean

The breakfast was only ok and we were there a week. The room was never cleaned and no new towels unless we asked. That includes toilet paper, tissue whatever.