The rooms were tastefully decorated, the hotel had a nice warm feel not too big. Housekeeping staff very helpful with directions and parking recommendations in city. I received a telephone call before departing, to clarify any special requirements for my visit, this was very reassuring as I had booked on line,spoke to a very friendly and efficient and helpful member if staff ( johanna??) My special request was accommodated. The personal contact before my visit was nice.

Suggestion anther hand rail on the access to dining room for guests with mobility issues.

Arriving very tired after long driving in terrible weather I found the bath absolutely wonderful! At last a bath with proper old fashioned taps and no messing about trying to separate running the bath from running the shower!!! The room was lovely and quiet despite the fact that the hotel was hosting a 200 person wedding that night. The restaurant staff were lovely, despite the hotel being so busy: they insisted on giving us extras when they thought they had overcooked a dish causing us to wait whilst it was redone: many thanks for the care taken!

I suggest that you should stock local GINs at the bar, such as 'Garnish Island'. The choice of gins was ordinary, boring, and not likely to entice foreign visitors to take an interest in supporting any of our West Cork specialist gin makers. You could add a choice 'Fevertree' tonics as well.

Loved everything about this property. It’s so nice to stay somewhere that has such individual charm as this hotel has. The hotel has character which most places that have been newly built lack considerably. The bedroom was gorgeous and the bed was super comfortable. Nice and close to Cork city too while being in a beautiful location. This hotel is also has some of the most welcoming and accommodating staff I’ve met. Ioana at reception was so helpful and kind, and the manager Gerard went out of his way for us. We were down for a concert and were struggling to get a taxi and he so kindly dropped us in to the city centre. Thank you so much for everything we will certainly be back!

There is nothing not to like about this hotel.

the atmosphere,the location,staff,the room

none

room, breakfast etc was great, facilities were very good.

using the title "cork's" vienna woods should not be allowed in this case, since the hotel is out in the mulga, i e very distant to cork. for a business trip ideal, but for a tourist it's too far from everything of interest and looks like it's in a distant suburb of cork. lift broke 1 hr before we arrived and 31 steps with heavy bags in a remotish corner was a little unhelpful. there were roadworks at street in front so access average. but distance to viewable tourist goodies was poor.

LOVED the breakfast. The room was lovely but need a bit more air circulation

The difficulty of trying to reach anyone at the front desk. The difficultly of dialing out for delivery. Bar cook had left for the evening when we arrived and after being on the road for hours needed some food. This was difficult and on top of it the pizza delivery wanted to be paid in all cash. This should have been handled for us and we should have clearly been made aware of cash only. We are from out of country and barely had enough cash left to pay him.

We stayed in the accessible room. On the 2nd floor, we had to use the lift, which was fine. However late evening the lift was out of order and so we couldn't get to our room. We called the night manager, and he said he couldn't fix the lift. As our daughter uses a wheelchair we couldn't use the stairs. The manager said he would get help to carry the daughter up the stairs. We said that would be impossible. Eventually, the manager found an available room on the ground floor. We had to go up and down the stairs then to collect our items from the other room. By then, we were worn out.

No correspondence from hotel apologising about the lift. After our stay.

The hotel was stunning. Loved the art deco. The bedrooms were really spacious and comfortable. The staff were lovely, helpful, and very welcoming. The restaurant was beautiful and the food was incredible. The service was impeccable throughout. Valerie and Ruwan were especially attentive and engaging. Would highly recommend staying and eating there.

A little bit further out of the city that I would have wanted (not an issue if you're driving), so we had s to take a lot of cabs to get around but that's what made this place so peaceful.

Where do I start. Arrived a little bit to early so sat in conserverty Music was turned on but Xmas so I said to Manager bad enough for whole month of December rectified promptly. Helen showed me to room what a beautiful lady. Got a surprise we both have birthday coming up and balloons and most divine cookies looking at me but I refrained. Till he arrived. Even checking out was sooooo warm ( say no more Helen) thank you very very much and up Limerick we always show class. Will be back

Nothing

It’s in a commanding location on the outskirts of Cork City. It’s principal feature is the excellence and good humour of its staff who could be described as local and from further afield. All were very welcoming and helpful. The hotel has rebuild a new first floor wing and my room there was new, spacious, comfortable and relaxing. I opted to have dinner there and was very happy with the food and the service. The original building is over 150 years old and is enhanced by the new wing but it works as a fusion of old and new and the consistent quality of its staff are its chief feature.

It’s a little outside the city centre but that was compensated by a responsive dedicated taxi line which was both punctual and chatty in the Cork way.