The hotel looked pretty old from the outside but inside, the room was beatiful, very spacious, comfort and full of facilities including fancy bath tub with a wall TV, pajamas, hair dryer, and curling iron, this was so impressive, which I have never seen in any hotel before!

The staff could not communicate in English well causing some inconvenience. At the time of check in, there was some confusion from the staff (which I did not know what) with my reservation so it took quite a while. However, I realized they tried their best to help and I appreciated it. I think every room was supposed to see a panoramic view of Fuji. However, it was just unfortunate, there were some trees near my room's window so I could not see Fuji well. (But for my friend's room, the view of Fuji was excellent)

Our group was able to secure a last-minute reservation here after a mix-up with our original booking. I wish we had gone with this one instead from the start, because then we might've been able to book one of their onsens or activity rooms (pool, karaoke, etc...). The staff was super friendly and professional and spoke great English when needed. They kindly held our luggage for us after we had to lug everything from the other location. Check-in and check-out was hassle-free. There were washing machines/dryers available for use. The surrounding neighborhood is small, but with a beautfiul memorial park nearby, a lovely view of Mt. Fuji, and a quaint cafe and quilt museum up the street; like I said, I wish we had just stayed here longer to explore more! The rooms themselves are decorated very lavishly and fully furnished with some extras including a bathtub (with jets), a water cooler, tons of storage, pajamas, a folding table, and a massage chair in some rooms [note: I haven'tstayed in very many hotels so I'm not sure if this is the standard for a hotel like this]. They have smoking and non-smoking room options, if you're into that. Overall, wonderful stay in a quiet part of town.

Every is perfect! Big room with all facilities that I need. Check-in and Check-out is fast. With twin bedrooms, hotel provide king/queen size bed for 2 beds. Room has large space to expand your big luggage. Room has separate toilet and bathroom with partitions between bedrooms. Big Bath is nice with water massage. Shower are is also big. With bedroom, hotel provided tank of filters drinking water (hot/cold). Water is enough for 2 people to consume for a week!! (Even we stay only 1 night). Provide Drip coffee and green tea. Dining table and working area is good. Microwave & fridge is good. Internet is excellent. Pajamas at hotel is comfortable. Heater & air conditioning is excellent, provided humidity machines in every room. In the morning in front of hotel, you can see Fuji San!!! ❤️

I love everything in hotel. ❤️

The room was spacious, with 2 full beds, and a couch. The bathroom was incredible with a separate shower, jacuzzi tub, AND A SAUNA!!! Let's not forget the massage chair! The flat-screen TV was set into a wall unit, and there was a VCR player as well. There were also a microwave and a small refrigerator. Directions for all amenities were written in English as well as Japanese. The beds were comfortable, water pressure was great, and everything was clean.

I don't think this property could have done anything better. The fact that we had to walk from the bus station is not a slight against the hotel. Maybe there were not as many transportation options because we were here in the off-season.

The hotel staff is very friendly & helpful. The rooms are bigger than expected with a huge TV, water cooler, pyjamas, a jacuzzi & the best part, a private sauna within the bathroom. Some rooms will have a view of Mt Fuji but ours was facing the forest.

Moving around is a bit of a hassle as the bus service is quite far apart. The next nearest bus stop next to the Gotemba Toll Gate is about 15 mins walk. It’s a long walk especially when it is wet & cold.

Awesome room, very nice bathtub. Many activities and a nice playroom with everything you would want to do. Instant access to the mountain roads and very nice connection to the city. If you are lucky with the placement of your room, you can also see Fuji very nicely. The staff was very very nice.

The breakfast tasted nice, but it was only one plate of food which didn't get me very full. Other than that nothing to complain about.

Hotel Square Fuji Gotemba is a great place to stay that is in a the perfect location for visiting the Mt Fuji region. The staff at Hotel Square Fuji Gotemba are very friendly and welcoming : ) They provide comfy pyjamas, the bed was very large and comfortable, location is quiet, the main room and bathroom is very large by Japan standard. The room and bathroom are infact larger than most hotels we have stayed at in Australia. The hotel star rating system is under rating this place as it is much better than other places we have stayed in Australia that had same star rating but Hotel Square Fuji Gotemba was so much more fancy. Amazing lighting system to touch located on bedhead. There are lots of great dining options to choose from just minutes away. Gotemba Premium Outlets are just up the road as well

There is nothing to not like about Hotel Square Fuji Gotemba

Huge rooms. Our room had a spa, a sauna and a massage chair! Very quiet. View of Fuji.

It wasn’t a ‘didn’t like’ but just note that staff had very limited English (which is fine but just be aware if you are an English speaking traveller). A convenience store about 700m away but in the freezing cold - too far to walk. Staff did call us a taxi. Need to get off bus at Ninooka. The hotel is very obvious from the road!

The staff at the hotel are exceptionally helpful and really friendly. I am a wheelchair user and the accessible room is actually accessible and the biggest I've stayed at in Japan.

Little out of the way BUT only an issue in the evening as bus stops just a few minutes walk and the buses have wheelchair spaces. Taxis cheap from outside the station in Gotemba but you'll have to transfer out of your chair

The room was big with 2 double beds and can accommodate 4 people, but on the website only takes 2 per 6. We booked 2 rooms for 4 pax, which we only used one room. The entrance of the hotel is facing Mt Fuji and our room also has a clear view of Mt Fuji.

The place is pretty run down and most of the facilities like onsen and pool table are not available. You will need to drive out to get to any food or convienet stores.