Loved our stay here, the Japanese style room surpassed our expectations. Loved the screens and deck area. This was our first stay in a Japanese style room, and we loved it. The staff were wonderful and made us feel at home. We loved the Onsen and used it as much as possible. We definitely r3commend getting the Hakone Pass for use in this area.

We knew at booking that without a car we were in a bit of a remote location. As it was early in the Spring season the funicular to our area only ran limited hours. We did not book meals at our accommodation and in hindsight we should have, as it was not as easy as we thought it would be to find restaurants we could walk to. We would definitely stay in this location again as we loved our cable car ride over the mountain to Lake Ashi.

Staff are super friendly, it was my birthday and we arrived to my room decorated. Upon arrival we got to pick our robes and were greeted with tea and a sweet treat. Room is large and beds are comfortable Good distance to walk to and from the rope way station and there is a bus station right outside Onsens were nice and the toiletries provided fantastic

There didn't appear to be any other showers other than the ones located in the onsens so if they are in use you wouldn't be able to shower. Not really a negative of the hotel but something to be aware of is the rope stops early so you need to plan for that and you can't use your hakone pass on all the buses. Limited food options around the hotel, we didn't eat in the hotel as it was quite expensive

We enjoyed our stay at this hotel. It seemed we were the only guests in this place why it not only was extremely quiet - we also had the two onsen for our own. The room was small, but large enough to store our two bags, the toilet was really tiny. We loved the two onsen and and the great view down the valley. The best, however, was the friendly people working at this place: at the day of departure we had some spare time until the bus was arriving. We ordered a coffee which, however, took a little while to get prepared. We felt bad that we had to leave before it was ready. Not only did the staff give us two umbrellas (to keep) as it was raining very hard. They actually brought us the coffee to the bus station! どうもありがとうございます！

NOT really a bad thing but good two know: The hotel only serves dinner and breakfast if you preorder a couple of days in advance. If you do a short term booking as we did please bring your own food. Next restaurants a not in walking distance and public transportation ends early in the evening. If you book your dinner then you need to know that there are no little bytes available, only one full set course which was around 100 Euro / dollars at the time of our travel.

Loved Everything! This place was incredible! I highly recommend it. The staff person we dealt with was so nice and her English was good. On foot it was a long walk to get there from lower Gora. If you take the cable car up from Gora to the station it is a shorter walk (that was a nice find the next morning). The private onsen is great, we got to use it twice in our short stay. We bought breakfast and it was worth every penny. I agree with someone’s comment that it was like a Michelin star meal. We had a toilet in our room which we were unsure if we would have or not. I highly recommend this place. We wish we would have stayed more than one day.

The location on foot but honestly I would walk there everyday to stay because it was so beautiful and such a comfortable lovely stay.

Nice staff, nice and clean rooms, private Onsen that can be booked for 45minutes per session. When booking classic Japanese style rooms they offer extra mattresses on request.

Location wise it is very far away from everything. In order to get to the hotel we took the cable car. Last ride up is 6.20pm - so very early. There are no other restaurants/bars in this area. The only food options the hotel offers 1. a super pricy multi course menu ($150/person) or 2. instant noodle soup and other snacks. We booked the dinner on the first night and were the only guests - so we basically had a private chef. Therefore, I totally get it why it is so pricy. And... it was fresh and good quality food - but I'm still not sure if I'd book it again. The second night, we bought a instant noodle soup that we ate in our room. For the experience, I wished the hotel would have offered a small à la carte menu.

The service and facilities were excellent. The staff, Phuong, was super nice and friendly. We really appreciate her care of us. She gave us welcome tea and a sweet, and even helped us to dry the shoes as we arrived at the hotel on a rainy day. My husband also received a surprised gift for his birthday. The hotel was very clean, and the shared - private onsen was really relaxing with mountain view. Our room was with mountain view too.

There weren't many restaurants around the hotel.

Really helpful friendly staff, beautiful views and amazing private onsen

Bit hard to get to without a car but we managed even in Golden week (Japanese public holiday) Its a touristy area so it’s possible to get taxis. The hotel is 5 minutes walk from the cable car which connects you to Gora and from Gora it’s possible to get the very picturesque but slightly slow train to Odawara (google maps suggested the bus instead but there was a lot of traffic so we found this route worked better) Make sure you check the timetables.

The 2 staff members whom we interacted with were very helpful and cheerful. Although they spoke little English we were able to communicate through Google translation when needed. The very quiet facility was nicely decorated and kept very clean. Room amenities are plentiful. The onsen offered the best relaxing moments after a day long sightseeing trip. We very much enjoyed the scenery as the hotel offered views of the surrounding hills, valleys and a glimpse of Aki lake. Breakfast was nicely prepared and served.

The 1/4-mile walk up the hill from the Sounzan cable car station to the resort while pulling on luggage was hard. A better alternative is to take a 5-minute taxi ride from Gora station to the resort for about 1,000 yens and skipped the cable car ride.

Beautiful onsen experience. Spacious room with views to the surrounding mountains. Breakfast was really good and the staff was very friendly and thoughtful.

Though we already knew this, the need to get there in the ropeway made the experience a bit stressful since we went on a holiday and the last ride was very soon. For the price we payed, we were expecting a shower in the bedroom, and not only in the onsen (which require reservation).

It was a good location, close to the station but not busy and it had beautiful views. The Onsen was available whenever I went to use it and it was so relaxing

There was a lot of noise in the night like someone banging or hammering. I did manage to sleep though. There was no tea available downstairs. Every time I wanted a cup I had to go to my room and boil the kettle and we only got 2 tea bags. I think it could have been provided in the sitting/dining area