We booked the room with a private onsen and a view of Mount Fuji and it was lovely! Spacious, clean, with good amenities. Staff was friendly and courteous. Unfortunately, I didn’t get his name but the male receptionist was especially helpful during our stay!

The buffet and location. While there was a good variety of Japanese and Western dishes, the food was just okay. We definitely couldn’t eat it more than 2 days in a row though since the menu barely changes. But more importantly the location. There are 2 ways to get here via public transportation, the Ubako bus stop and Ubako Ropeway. The ropeway is open dependent on weather conditions and we weren’t sure if we were allowed to have luggage so we opted for the bus. The traffic around the main street of Hakone is bad and it delays the bus tremendously, to the point where you can’t rely on the bus stop times listed. A shuttle from a train station would greatly help this issue.

Since we have tattoos, the private onsen with a view of Mt Fuji was great. Food in the food court was a good selection of western food and Japanese food. Plenty of soda, juice, coffee options. Everyone was very friendly. Would stay again.

The gardens outside were beautiful with blooming hydrangeas but it was little overgrown so the view of Mt Fuji was a little obstructed. The water in our outdoor never fully turned off... not a big deal. not my water. But the property is older so some minor maintenance things like that. These were not a big deal to us at all, but just thought other people should know it doesn't quite match the pictures anymore but we would still definitely stay here again.

Onsen & location , buffet dinner , view & room size . Opening outside door ,

Poor direction to arrive at property . We had Hakone pass and still had to get taxi to location from bus route . Local bus only close unless travelling by rope way with luggage

Breakfast and dinner is buffet style, tasty and lots of choices. Onsen in the room is great! Beds are comfortable.

Location is not convenient, especially when the cable car service is stopped. Some decoration inside the hotel is quite old.

Outside onsen was really nice Big variety of food in dinner including western and vegetarian options Overall good value for money in the area

The whole hotel is a bit outdated, including Onsen area Food is not very fancy, there is indeed a lot of variety but the quality is not great Staff members weren’t so welcoming

Our room facing the amazing view of Mount Fuji. Good variety of choice for dinner and yummy too. Large Onsen. Out door onsen with the great view of Mount Fuji. Room can accommodate our 4 family members (13 y/o and above) comfortably. Hotel room come with shower & bathtub, unlike many Ryokan no attached shower room.

To get to the hotel transportation. When the ropeway stop operating (stop at 4:15pm everyday or close due to weather & maintenance) it's hard to get to the hotel without a private car. The only choice is bus. The bus stop is 8-10mins walk to the hotel with a very dark road at night.

The location is nice and quiet with lovely ground to go exploring, nearby forests for walking and great views of Mount Fuji on a clear day! The staff were friendly and willing to help, and the buffet breakfasts and dinners were excellent with almost unlimited choice for all tastes! The rooms were clean and spacious with everything you’d need. The onsen is a nice way to spend 30 mins or so relaxing.

Some of the nice seating areas are only open a few hours a day, while a lot of the reception staff did not have great English so we found it difficult to ask questions about amenities etc. I don’t expect everyone to speak great English on our holidays but found it surprising that hotel front of house staff didn’t given they work in the tourism/hospitality sector. We personally liked the quiet location north-east of the lake but it’s probably worth warning those who would like to be closer to the more “lively” side of Hakone that that is on the south side of the lake. All the restaurants/Shops/bakeries are a gondola and boat ride away.

The view of Mt Fuji from our Japanese Wester-Style room with Mt Fuji view was incredible and a highlight of a trip along with the Onsen, first thing in the morning and last thing at night, amazing. The hotel has a short walk to the ropeway, walk out the front doors then walk around the building to your right, you will find a little path that takes you to a side door of the ropeway. A must is the Hakone pass!

The interior is outdated and the food on offer was not what was expected. I cant say I did not like it but it is obvious the selling point is the view of Mt Fuji and the Onsen.

The hotel is a 10 minute walk away from the Ubako Ropeway station, which is a lovely route from Hakone-Yumoto if you're travelling light and not afraid of heights. Better done in the morning, as the Ropeway gets busier later in the day and there are long queues between each leg of the journey. The room was beautiful, the amenities were great, the beds and open air bath were to die for. From our bath we could even see Mt Fuji! This hotel felt like a vacation from our vacation, it was so perfect and relaxing. I have literally never slept in a more comfortable bed. Evening meal & breakfast are served buffet style, with plenty of options. There's even a small gift shop in the lobby!

- Great location with direct view of Mount Fuji. - Has a decent onsen located on premises that was quite nice. Onsen also has sauna available at certain times. - Breakfast/dinner was very high in variety of dishes. - Japanese style room was big and spacious. Nevertheless has a comfy feel to it.

A tad expensive, but is somewhat undestandable considering location and services provided. Though I had to rent a room for 2, they do not have option for loners.