overall, there was a sense of luxury, but it was discreet luxury. it was not ostentatious nor pretentious, but very thoughtful and genuine: very spacious room, galley and bathroom; lovely bathroom amenities; very comfortable bed; the very large and long sofa was also extremely comfortable. and very important, the staff were friendly and helpful staff, always present and ready to help, should we require help, again, very discreet. the location was exactly what we needed, and very convenient for our purposes.

1. the booking process was a bit complex as the computer system was not working very well and I did not get a callback as planned. 2. I would suggest to put a stool or small chair in the bathroom. the bathroom is so nice and spacious, that I would want to sit down eg to dry my hair in there, rather than standing up, and there is ample room for a small chair or convenient stool. 3. I would suggest to have somewhat nicer china (porcelain) for guests' use. for the price of the suite, one would expect the porcelain to be a little more pleasant, rather than so Ikea-like. I'm sure there are affordable brands of good Dutch porcelain, not quite Delft, that look nicer and go better with the discreet luxury of the surroundings.

The service at the hotel was second to none, even before we landed we had the best pre-arrival concierge service which encompassed anything from gifts, experiences, and VIP transport to/from the hotel - it was 'Amex Centurion' level of customer service. Upon arrival, we were welcomed with a dedicated luggage porter, champagne and chocolates and we were given an exceptional suite overlooking Amsterdam's famous canals with views of Zuiderkerk, the famous 1600's church once painted by Monet. During our stay the concierge service continued to amaze with room upgrades to the most premium suite (well worth it) and dining reccomendations and bookings at exclusive venues which are often booked up weeks in advance. If your looking for a special get away and want to have service that superceads The Grand or Waldorf Astoria, then I'd highly reccomend this boutique hotel that has so much to offer.

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The personel was any time eager to make your stay as comfortable as they could. In addition to the previous point they were extremly friendly and helpful. All of them proved to be extremly flexible as we had to change our schedule for a few times. Even the maids and bartenders worked professional to give us a luxurios feel. The Hotel itself represents high quality and Luxury. You can see it perfectly at the offerings of canal cruises and massages. My fiancé and i could spend some really good couple time. The Hotel is near to the center of Amsterdam, which makes it easy to reach everything the town has to offer. Still the Hotel is far enough to get away from the stressful Center and it offers a quite place to rest the exhausted legs. The food was extraordinary, we always looked forward to the well prepared breakfast, which included a diversified mix out of anything you would think of. The Airport shuttle was also a really friendly, helpful and flexible. He was the best choice for a comfortable and relaxing way to get from and to the airport. Also we were driven in really sporty and high class limousines

There were some minor damages in the wall of the Suite. But none of them affected the comfortability of the suite.

Very comfortable and friendly staff, all of them make you feel welcome. The concierge was so helpful he suggested amazing places to visit. Everything thing in the hotel makes us want to come back again. The hotel is quite and near to everything Dam square and Amsterdam centraal..

Nothing

The location was fantastic. To the right we had the train station, to the left we had the main square and in front of us was the canal. Loved watching the boats go by everyday. The room was impeccable, not a spot of dust. The water power was great, the bed so comfortable and most of all, the staff was always so welcoming and helpful.

Nothing.

water was not readily available in the room No room service

Everything was wonderful. We were given champagne on arrival which was a lovely touch. Friendly and extremely helpful staff and beautiful accommodation. Canal view was amazing. The only thing I would say is that it would be good to have room service available for all meals not just breakfast.

No room service apart from breakfast. Bed was a little too firm.

Beautiful room with charming view and excellent amenities. Everything was thought of, including a welcome fruit bowl with amazing variety. The staff was amazing, very thoughtful and extremely helpful. The breakfast had multiple varied options, was freshly prepared with high quality ingredients. There wasn’t a single thing that could have been improved on. We will definitely be back.

everything from the moment you arrive with a warm friendly hello from the staff and a complementary drink to the moment you walk into your room wow just wow amazing staff amazing hotel, also the breakfast is outstanding which you can also have brought to your room and the location well is in the centre and on the bank of the canal the whole holiday was brilliant thank you and we will be booking again 😁

The room was perfect, the location is really good, very central and the breakfast and service at this hotel was exceptional. All the staff were amazing, very helpful and very professional. Thank you.

All was good, no complaints.