This was the best hotel we stayed during our one month trip in South America. Room was clean and bed was comfortable. Location is great, close to everything yet quiet. Spectacular staff, very nice people that made our stay unforgettable. They saw my wife’s birthday on her document and made a surprise birthday cake which was very thoughtful. I can not recommend this hotel enough.

This hotel was welcoming, warm, and set in the ideal location, plus the staff couldn’t have been more helpful and friendly, I had a great stay, would return and recommended it to others. My room was clean, extremely comfortable, soundproof and very warm and cosy during the cold nights in Cusco. I loved the traditional style, the roof terrace, delicious breakfast and hot tea available 24/7. This was the ideal place to retreat to to help me acclimatise. The location is great, a 10minute picturesque walk to Plaza de Armas, and close to San Blas, so you get the best of both worlds with all museums and sites near by and great restaurants. A special thanks to Aitne and Rosie, who were front of house and gave me excellent recommendations for my stay and made me feel at home, and Willie who was a friendly face at breakfast in the morning (I was not asked to say this, I asked for their names as I was so appreciative of their service).

There was nothing that I personally didn’t like, but I wouldn’t recommend it for anyone with mobility issues as there is no lift and the cobbled streets and stairs that access the property could be difficult.

Loved our room! Was comfortable, nice size and very quiet. We had the ‘spacious double’ for three nights and then had another night in a regular double after a multi day hike which was also comfortable. The spacious room was our preference. The staff was helpful, breakfast tasty and it’s in a good location, near nice restaurants / cafes and close enough to the main square for ease but far enough away for a peaceful sleep / rest. My husband loved having a TV with good channels and could even watch a football game from the UK!

The hotel staff were very friendly and accommodating. They even offered me a breakfast to go when I had to depart at 4:30am. The room has standard amenities and is in a great location. It was comfortable and met my needs. While you can hear people in other rooms at times, I found the hotel to be quiet overall, especially for sleeping.

The shower water was warm, but didn't get very hot.

I could not imagine more hospitable staff. The team treated us like family, from the daily delicious breakfast to personalized recommendations about our daily activities.

It was a bit tricky to keep the shower water from spilling out onto the floor, but that’s definitely not specific to this location.

this is a lovely hotel, the room was amazing with heating which was very appreciated. The courtyard was a lovely place to sit with free tea and they allowed us to check out late as we had an afternoon flight. Breakfast on the terrace was really nice, a buffet with lots of different fruit and eggs cooked how you want them.

The click in and out of the front door was a bit irritating, but not a big problem. There were two small bottles of water in the room. However, we had come from a hotel that had filtered water available in the entrance hall, so we missed that here.

The location is perfect, the breakfast was amazing, the staff was really attentive : I had a health issue and they were very helpful, the shower is great (temperature and pressure) and the beds comfortable

Nothing

Amazing hotel. Centrally located, allowing you to walk to all sightseeing areas. Spacious and clean rooms, with nice balconies. The ambient is so traditional and unique. Communal areas for food is so beautiful. Extremely friendly stuff working here.

Fabulous, helpful staff. Great location. Very walkable, but just enough out enough to be quiet. Good breakfast, comfy bed and spacious room, very clean.

Nothing

There was a lot to like about the property - the location was amazing, situated in the pretty San Blas area allowing for an easy walk to points of interest (main square, panoramic view points, San Pedro market). The property itself was lovely with it’s decor giving off old fashion ranch vibes - wooden furniture, old ceiling beams and exposed floorboards. The staff were amazing. So helpful and caring, making the effort to ensure everything was OK and we had everything we needed. Breakfast was great; a continental offering with eggs, hams, bread, avocado and cereals and plenty of nice juices.

The property was perfect for us.