The staff are excellent - has a family feel, you are treated like a guest and not a number. The manager Jose is simply brilliant and willing to go the extra mile; when I had an issue with an excursion he stepped in and said 'not to worry he'll speak to the 3rd party company and sort it out'; which he did. You really are in good hands; Roxanne the receptionist helped with locating different venues of interest and recommendations; always helpful and smiling. A good choice of breakfast with freshly cooked eggs and served by another friendly member of the team. Hotel is spot on for location; just 5 mins from the main square and has a great architectural look, similar to a Moroccan Riad as the rooms look into a court yard with a water fountain - lovely! Highly recommend and as mentioned the staff are fantastic - "Stay here" oh... and very reasonably priced!

Very clean with beautiful lobby that maintained the original woodwork and old patio stones. All staff were very friendly and helpful. The complimentary breakfast was exceptional with diverse food options including freshly squeezed orange juice, fresh papaya juice and very good coffee. We had dinner at the hotel and the food was delicious and the staff very helpful and attentive to our needs.

No issues.

The hotel is beautiful, and the location is excellent - within walking distance to the center, but no noise comes into the room. But most importantly the staff is charming and helpful! Unfortunately, my brother got sick, and the staff did everything to make him feel better. 100% recommended.

This hotel has beautiful interior and 5-star customer service by everyone on staff. It is clear that care is taken by everybody to pamper each guest. We enjoyed every minute of our stay. The quiet location is steps away both from the heart of Cuzco and the San Blas district.

Staff were *AMAZING* - so helpful. It was decently located near the main square too. Rooms were comfortable enough.

The bathrooms weren’t great - small - and the showers randomly changed temperature whilst showering. The rooms also “look out” onto the main atrium so you can’t open your curtains.

The traditional Inca atmosphere and deco. Breakfast and staff were great!

The WiFi wasn’t good, poor connection coming and going Noise early in the am with loud music within the hotel beginning at 5am

Friendly staff.

Very clean and quiet. Nice staff, especially the owner. Location is good, close to all the landmarks.

Beautiful and close to the city center

The room was hot, and no window to the outside, and no fan or air conditioning

Friendly staff, good location