The welcome from the hosts, the team worked very hard and well together, pleasant and relaxed decor. The bed was exceptionally comfortable. Breakfast was good (buffet style). The hosts had good knowlege of the area and recommended restaurants and attractions. Very pleasant public areas for relaxing (garden, lounge, bar area, pool table). Cliff top walks walks, close by. Fairly near bus station. Great attention to detail and extra marks for subtle sustainability effort!

The room was a little small (we booked late and it was the last room available) but had everything we needed. I had some trouble with the shower control (water came on too hot). However it was relaxing room. and we slept very well (for us)

Great sized room. Unfortunately, the lock on bathroom door did not work and light over bu k bed needs screwing back into ceiling. Location was great and all staff welcoming.

Left early for the ferry and breakfast started after we left. Would have liked the option of having a few breakfast pastries as effectively we paid for a breakfast we didn't have. Some parts of hotel needed repainting esp gloss on skirting board. We were put on a breakfast table completely tucked away. It was a struggled to get in and out from the table. There were lots of marks all over the walls. We couldn't understand why we couldn't have been sat at a window table as it was free.

Amazing stay at the Cliff Hall. Both the hosts, Deborah and Brendan were amazing. They were so welcoming and courteous even before we arrived. They were very accommodating to our requests and were treated not as guests but as family. The view from the sea view room was breathtaking as the property overlooks Shanklin beach with the view of the ocean and sailing boats etc framed by large panoramic windows - my children loved that they could gaze into the distance from the comfort of the room. The sandy beach is literally 5 mins away so very prime location. Ideal with families with children. The property itself is filled with history and nostalgia and my family loving the fantastic stories with echoes from it's Victorian past. It's a very welcoming and inviting property and the hosts make it extra special with their personal touches. The breakfast service was really nice, with options that keep everyone happy and to get a head start for the day. The waiting staff are on hand and we're really helpful.

That we were not there for a longer time...truly very comfortable and welcoming

It was a great weekend away. Stay at The Cliff Hall from arriving to leaving the staff were so friendly and helpful nothing was too much trouble. The breakfast was buffet style, from cereal to full cooked breakfast so you could have how much you wanted with all diets covered. The twin room that we stayed in was well maintained and had everything we needed. The bathroom with shower was clean. It was lovely in the evening having a bar that you could get a drink and sit out in the garden or in the conservatory overlooking the sea. They were helpful with the ferries and made sure when arriving everything was good arriving as there was a little delay on the ferry service.

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The location is perfect for a trip to the Isle of Wight, on site parking, a quiet location but most of all, we want to complement the owners for their wonderful hospitality! What you get at The Cliff Hall is a welcome and homely feel. It genuinely felt like we were staying at a friends home. The breakfast is a fantastic buffet where you can chose as much or as little as you want. The room we had was clean and comfortable, more than you need when you’re exploring the island! We could have sat in the garden all evening, enjoying the spectacular view of the sea and immaculate garden foliage! There is clearly a lot of love and attention in this space! Overall, we cannot recommend this wonderful hotel enough, a genuine warm welcome awaits you when you visit The Cliff Hall hotel!

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The couple who owns the hotel are very nice. They made us feel welcome and also accommodated our request for a little bit late arrival than their usual check-in closing time. The hotel is within walking distance to the beach. The beach is nice and has multiple options for food and kid's entertainment areas.

We couldn't find a room for the family of 4. 2 adults and 2 young kids. But maybe this was due to the last minute booking we made. A larger TV than what currently is there would definitely be much appreciated by kids.

Very welcoming and friendly hosts, from the time of booking Brendon called to confirm everything and gave us good offer on the ferry fare. Arrived at Cliff Hall to the most welcome by Debra. Best sea view and within walking distance to the beach. Very spacious bedroom, more than comfortable and enough beds for all 3 of us. Very good breakfast, same quality and standard every day. Thoroughly enjoyed our weekend at the Isle of Wight and because of Brendan and Debra we will definitely be back.

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The location was excellent The bed was comfy and the room was big with a lovely view Plenty of ( free )hotel parking Friendly staff Nice garden area with lovely views Tea making facilities in room The grandchildren loved it

Coffees/ hot chocolate/ milk not replaced in rooms Somewhere to hang wet swimming costumes/ towels would have been handy Maybe table tennis or snooker?

The breakfast was really tasty, vegetable sausages were very small. Good allergy information available. The toilet seat was really old and looked manky. Room was clean, but outdated facilities. The two owners were really lovely. Younger staff seemed to be confused at breakfast but were still polite. I probably wouldn't stay again because of the toilet seat by but good value & comfortable for a few nights. I didn't like how they came and made the bed, felt that was an invasion of privacy.

We were looking for accommodation for another two nights on the island adding onto our 5 night stay at a different location as we didn't want to go home just yet, we found this gem and the staff were warm, kind and very welcoming. Recieved the best hospitality there is. Reasonably priced and rooms were spotlessly clean. Another added bonus was the breakfast, enjoyed by myself,partner and our two little boys. Lovely hosts and would definitely go back.

Can't fault it, was a home away from home.