The property is excellent in terms of rooms, cleanness and location.

The view from the room was not the one shown in the picture at the time of booking. When checking in staff didn’t clarify how breakfast works, which a la carte with a max amount to be spent. The booking confirmation said that breakfast is included and when I asked staff about that they confirmed it. However, when I checked out they said that I owed money spent on breakfast. Lastly, the swimming pool is really tiny.

Clean modern rooms. Very comfortable bed. Professional, friendly staff. Loved the swimming pool and terrace bar (Steeterville Social). Convenient location in nice neighbourhood. Great coffee shop inside hotel. So much to like! Would definitely return.

No complimentary bottled water in room. Yes I loved the outdoor terrace bar but was a little disappointed because it's advertised as a rooftop bar, which. technically it is..... but it's only on 3rd floor - not top of building. It was also difficult to work out how to access this bar area. Wouldn't have known it was there if I hadn't gone to the pool. I had to ask the Concierge how to get in.. Cityscape views from this bar were nice but not much difference from being on the street. That said, the ambiance and good menu quickly overcame a small negative.

The bedroom we were in had magnificent view on Navy Pier, the river and city which was kindly managed by the hotel upon request. In addition, the bathroom was very spacious and well comfortable. The location of the hotel is one if not the best in Chicago downtown - walk-in distance for most of the areas. Last but not least, the staffs are very professional, look extremely trained and always useful and ready to deal with any requests.

Almost nothing. Just one comment about the accessibility of the swimming pool.

Great location and concierge was incredibly helpful.

Pool was freezing! Even after swimming some laps.

Very nice hotel in the centre of Chicago. Huge Room, very comfortable. Lovely, comfortable large bed Love the Bathroom Very nice and accommodating staff

Could barely understand the English of the Argentinian receptionist but she was friendly and helpful. All housekeeping requests for additional towels and other things which was communicated very clearly well before arrival (with a promise it would be there and the receptionist said it was in the room) was not there upon arrival. Very annoying. Service could be improved.

The staff were great - helpful, friendly, efficient, etc. The bed was comfortable - more than most hotel beds I've slept in. Clean room. Overall, no real complaints as it was an excellent stay in a lovely, clean hotel room. Thanks!

The only tiny disappointment was the lotion that was extremely watered down despite having 'creme' in its name. Not a big thing but a mild irritation every time I used it. Oh - and are the $8 bottles of water necessary? Just let people have free water or lower the price to a couple of dollars.The bottles have probably sat in the room for months or years.

Good sized suite, comfy with great views. Clean, housekeeping staff helpful and quick with requests. Staff overall friendly and helpful. Location great for our trip with kids Breakfast included, and was enjoyable. Would stay again, suites good room type for families as you can order in an extra bed (fee) and there is a sofa bed too.

Check out on TV not working Lamps in room by bed not working Air con a little noisy No breakfast buffet available, menu items only.

perfect location for walking around the city! I also liked how it’s entrance was on a quiet side street so it was very easy to enter / exit hotel without tons of traffic and people walking around your entrance door!

Nothing really…..If I had one complaint it would be that we were never able to enjoy the bar on the 3rd floor because it was always at full capacity. This would have been a bigger deal if I was traveling with my husband because we like to have a glass of wine prior to dinner reservations but I was traveling this time with my daughter so it wasn’t really a big deal. The hotel also has a full bar that is very well staffed and lots of seating in lobby to enjoy an evening cocktail!

The staff was amazing from the first time they greeted us until when we left. Wonderful hospitilaity. The rooms were amazing and had a great home feel. The elevators only worked with a room key so there was a extra line of security to the hotel guests. I would definetly stay here again.

The on-site resturant did not have many kids choices for dinner. Beautiful resturant, although not family friendly I feel with the menu.

This is a wonderful hotel! The room and the entire property are spotlessly clean, well designed and the lobby was so welcoming. In fact, it was the first hotel that made me want to spend time just sitting by the fireplace. We had the opportunity to eat at ETA (the hotel restaurant) for dinner and breakfast a few times and the food was excellent. Finally, the staff, with the exception of one team member was very kind, helpful and friendly.

It's the first time in 92 stays on booking.com that I arrived and even though it said all fees and taxes were paid there was still a destination fee that was about $140 Canadian. After speaking with management I learned that it was a fee that was just introduced so hopefully, booking.com will work that into the price in the future so it doesn't happen to another traveller. I was refunded the amount so all is good.