Inn on the Square

Breakfast and evening meal was superb 5* London quality. Evening meal service was fantastic the whole experience was to a very high standard. The staff exceeded in making us feel welcome and we're extremely polite.

Better dining chairs for guests to eat their breakfast and evening meal when accompanied via a dog. Room was lovely however, extractor fan was not in use and slight mould in the shower Although minute. Also, to train waiter's/ waitresses on small details such as, not to remove plates when another guest is still eating whether it is breakfast, lunch or evening meal. However apart from the plate removal all of the above is constructive feedback. We had a fabulous stay. Well done!

We have stayed here at least 3 times before. We love the location and the friendly staff. We also enjoyed the food in the lounge and the restaurant. Our room was just what I ordered (love the waterfall shower) : plenty of coat hangers, and facilities, plus the option to use a floor standing fan if needed. If I had any queries, the staff are on hand to help. We were also fortunate to obtain a parking place in the garage - very handy in view of the rain!

No complaints, but a couple of things I need to address for our next visit. I need to investigate either a bigger bed or a twin room (are there any Herdwick twin rooms) as we are used to our own space!. We also found the room a bit noisy at night (I need to have the window open), but this did not last beyond 12.00, so no complaints.

My room on the top floor was quiet and comfortable and helped in recovering from a long train and bus journey from Exeter. The full Cumbrian breakfast sets me up for the days to explore Keswick and participate during the second week of the Keswick Convention.

Booking at at short notice to book the last remaining single room which happened to be on the top floor was a pain but no surprise. I was lucky to book a room in a central location in Keswick for a week for the second week of the Keswick Convention. My telephone in my room didn't work however I was able to ring my older brother who lives in Carlisle and he and I arranged to spend Wednesday lunchtime and afternoon at Keswick and spend the weekend at Carlisle using the phone at Reception.

Location. staff and facilities in hotel very good. Breakfast lovely too. Overall Keswick is a lovely place which we have stayed in often but we really noticed the rise in prices this time - not talking pence here but much more that that - food and drinks in all bars/shops was MUCH more that before! Would think carefully before booking again as we would need to consider the amount of spending money needed for a stay in Keswick.

Cost of food & drinks around town.

The hotel is beautiful and in a perfect location. The staff were excellent, nothing was too much trouble and they were all really friendly. Even my dog was treated really well and got a sausage at breakfast 😄 I was very impressed with how welcoming the hotel is for dogs. A blanket and a bowl for water was in the room and they had towels available if needed to dry your pooches when it has rained (which it obviously often does in the Lake District). I really couldn't fault this hotel at all. A huge thumbs up from myself, my son, his fiancee and my dog! We will definitely be booking to stay again xx

Not a thing but thanks for asking!

The room was very clean and has everything you need. The breakfast is very good and they cater for everyone's needs. the location is spot on as you step out of the door and into the central square. All of the staff are very polite and helpful.

I'm being very picky but when we were having breakfast the staff are so efficient they clean your plate away if you have finished even though the other person is still eating, feel like you being rushed a little. The doors to the room slam very loud and when people come in late and most people are in bed they bang to.

Staff were so accommodating and helpful.I left an evening handbag in the room and they found it and posted it on to me. No trouble.The waiters in the restaurant were attentive and personable too. Nothing was too much to ask. Really excellent service. We had a perfect stay. We would definitely come back again.

Nothing I didn't like really. It was all so lovely. The decor in the rooms and the en suite facilities were fabulous but personally, I like the option of a bath. But it feels a bit mean to mention that because the shower and the decor in the en suite is so luxurious.

Room 301 looked out over my favourite hills and was a very quiet room. It was my Mother’s Day gift to relax and empty my head out as I am a children’s trauma counsellor. I was able to do just that.

Waiting for 30 minutes to check in because booking.com had booked my room, but would not accept payment online. The receptionist was amazing, she patient tried to resolve this problem with several calls back and forth. My partner also had to talk to booking.com for 30 minutes (kept being put on hold) as booking.com spoke with the receptionist. After 30 minutes booking.com finally cancelled my room and I then paid direct to the hotel!

The breakfast offered a wide choice and was efficiently served by friendly staff; similarly, the bar/lounge offered a wide range of drinks. The room was a bit on the small side, but adequate for a short stay. It was an advantage to have a newspaper delivered each morning. The location of the hotel could hardly have been improved, situated, as it was, in the centre of the town.

The washbasin could have been a bit larger to prevent water splashing over the floor. The view from the bedroom wasn't very inspiring!

The size and cleanliness of the room was excellent. Breakfasts were super! The car parking facility beneath the hotel is so helpful. Very modern and well equipped. Our third visit in 5 years and we will be back!

The Herdwick room we stayed in had no view and was very noisy - staff outside late night early morning. The boilers were located outside our window and were very noisy very early each morning. We will certainly choose a Town side room next time.