ibis London Earls Court

The location is perfect for reaching the tube and the area itself is nice to walk around. The room has been recently upgraded and feels really nice and modern. The check in staff were lovely and the hotel feels really nice in the communal areas.

The only thing that put a downer on it was getting a knock on the door to ask what time we were leaving it 0845am. Check out isn’t until 1200pm. The lady said ‘you are checking out today, what time will you be leaving?’ I was so off guard I just gave a time, she said ok and walked away. Fortunately we were already awake but it was so strange being asked to give a time, it felt as though we were being hurried along which was really uncomfortable. There was no apology for disturbing us, just an ‘ok’, she wrote the time I gave down and walked away.

Everything you'd expect from a room, surprisingly modern and fresh bathroom! I liked the addition of a USB cube! Great breakfast buffet with cooked and continental options, and the pub/restaurant was enjoyable too, good to have an easy option nearby. The city view from my room was very good, especially at night!

The decor was a bit dated (though not a big issue), the corridors looked worse than the rooms! No sockets near bed was a bit annoying. My soap dispenser was empty though and it took most of my holiday to get it refilled (not sure if I kept missing them?). The staff seemed to have a bit of a language barrier so it was awkward at times.

Excellent location. Good value for money. Free drink voucher to use in hotel pub. If you're parking there pay at reception for a discount. We didn't realise and paid at the machine. Cost £18 more! Housekeeping good. Tea/coffee replenished daily as were the towels. All in all, it is a good place to start to see the wonderful sights of London!

Air con not great (we werei in an unrefrbished room which we didn't mindat all), but too hot. Offered a fan but didn't receive one. However, we would stay there again.

Location is close enough to Tube station. I like the hairdryer - it is relatively quiet and dries my hair a lot quicker. I like that flat iron/ironing board is also provided. I like that extra pillows are provided.! I like that there are 4 working elevators .. I like that there is a huge storage room to keep luggage in for early check out or if early check in is not available.

The shower curtain was filthy. I took it down so staff would changed it . The same soiled curtain was put back up. Also, the A/C does not maintain cool temperature .. it starts cool but room becomes warmer as time progresses. It would help to have an electric fan in the room. Lunch is not available until 1-1:30p

- of all the Ibis’s I’ve stayed at, this had the absolutely best of the best and also the largest breakfast buffet and I loved each and every bit of food and drinks that were available - the water pressure of the shower was great - I loved the fact that the hotel has its own little pub. It makes getting dinner so much easier. - I was positively surprised that this hotel not only offered tourist-y stuff, like maps or the opportunity to book certain tours etc., but also such everyday things like an umbrella service where one could take and return those when needed or -in today’s day and age very important- a charging station for mobile phones

- nothing. Everything was great

The location was excellent. The room was amazingly simple but cozy and had all the amenities like kettle. I also liked the ability to open both windows and allow fresh air to circulate. The front desk was most helpful, friendly, and very efficient. Naseer was exceptionally helpful and understood good customer service. I hope I got the spelling right on the name. There are a lot of people, particularly tour groups, in the hotel and the front desk deals so well with everyone. There was never a long wait. The room design was phenomenal. I liked the open concept wardrobe and desk. It is practically impossible to leave an item behind. I had seen the room cleaning crew working late the evening I arrived, so I decided the next day to hang the tab on my door to skip cleaning and save the planet. Later, I saw the crew in the corridor and stopped to give a tip as I was leaving the next morning. One of the women refused to accept the tip and told me to give it to the other woman. That is when I realized she was the supervisor/manager. I was so impressed with her management skills. I have been in hotels where the supervisor goes into a room first and comes out stuffing money in her pocket that was meant for the maids. The Ibis supervisor is a great asset to the hotel and a good reflection on the whole Ibis management team. It starts at the top. I have stayed at Ibis Hotels before, and I like the chain. Thank you.

No fridge.

We stayed during a heatwave and as the Earls court tube station is a good 15 to 20 minute walk away, by the time we got to the hotel we were hot and sweaty. Walking in to the main lobby was so refreshing with their air conditioning. The staff were very friendly and the room had everything we needed, except maybe a fridge as in the hot weather it would have been useful to keep our drinks cold. It was good that we could choose to stay in either a standard room or for a little bit more, a newly refurbished room. We chose a standard room and it was perfectly fine. The free WiFi worked well throughout our stay.

The hotel is a 15 to 20 minute walk from Earls court station and also a good 20 minute walk in the opposite direction to Stamford Bridge if wanting to book for a Chelsea game. There are plenty of shops, eateries and bars in short walking distance to the hotel though.

Breakfast was excellent. We had breakfast early on the first day and staff were very helpful and all the food was ready. The second morning we were at breakfast later - 9.15am and again all was good and the staff coped so well as it was very busy. We ate in the bar the second night after a day at Wimbledon. The food arrived quickly which was very much appreciated. I paid extra for the new rooms which are a delight . I stayed there last October with my husband and we were in the old bedrooms which did need a make over.

We got woken on the second night by a knock on the door to say that the panic button had gone off. We were both asleep and did not know where that button was! It was a bit of a shock to say the least. Not sure why I had to pay extra for the new room.

The hotel staff are amazing. They're so helpful, attentive, courteous and polite. There's a great breakfast and good evening food available in the hotel bar. Price was ok for London.

Lack of decent bedroom air con. Decor tired in the corridor area. Be aware that there's an underground hotel car park but there's a 1.72m height restriction. I saw one guy who had smashed his Porsche Cayenne's rear window whilst opening his tailgate; another in an XC90 pranged his tailgate whilst opening. I had an estate car and the height was fine for me but you will need to be very careful in a 4x4.

The staff in in check-in counter were very helpful, as we needed an extra bed, they tried their best to help us to upgrade to three beds room. Very friendly and kindness.

It seems the housing keeping work didn't do well their proper job. The hand wash had been empty for first two days, and the toilet paper never enough, the phone in the room did not work, so we needed to go down to reception to ask for toilet paper every time. And the bed sheets and covers had not been changed for two nights until we requested the cleaning lady to change for us.