Novotel London West

I wasn’t sure about the location of this hotel but it was very convenient. Tube and buses were right outside the door. It was nice to be in a more peaceful environment after a long day in London. Coming back to the hotel at night was quite nice. The ambiance in the lobby and bar was warm and lively ! The breakfast was amazing, it even had gluten free options with excellent coffee, which is not common ! The man with gray hair who worked every morning at the restaurant made sure everything was filled and working properly. He was very attentive 👍🏻 The only thing I would say is that some front desk employees need a little more training or experience to be really efficient but this was not a problem for us.

Reserved a cab to the airport with help from front desk but it never showed up…

Friendly & polite staff, very customer centric. Nice reception & bar/restaurant place with plenty of space for having a drink or/& dinner while the children amuse themselves as well in the spacious place. Nice location, close to Hammersmith metro station. Offered Free mini water bottles complementary for us every day in the room. Value for money

As far as room cleaningness is concerned, i ‘d expect a bit higher level of it. We had booked 2 rooms. The sheets & towels were clean. The first day upon arrival there was a dirty spot at the toilet seat in one of our rooms.

I had asked for the soda bed to be made up but it was not probably because of the communication between the booking site and hotel. This was remedied immediately.the room was very far away from lifts and I have mobility issues. I had booked it last minute and very lucky to get a room…..but they tried everything possible to get me nearer a lift, unsuccessfully but they did try. The breakfast area was very very pleasant and an exceptional choice of hot and cold.

The hot breakfast food was not very hot Did not appear to be any means of toasting the bagels. Asked for some more milk for the room but it never arrived….this is the 2nd time we have had this problem

The room was a good size, lovely space, and the beds were exceptionally comfortable and nice. We had a great view out into the city, and the staff were lovely and welcoming even though it was very busy. The bar was nice and advertising and the drinks were good. The terrace area was amazing, especially as we got some sun while we were there. We went for a convention over the weekend, and the venue was perfect for it. It was easy to find things, and the area never seemed too crowded, and the location is good for a bit of shopping and good and drink options.

The shower doesn't get as warm as I would like. Found items from the previous people under the bed. Only had one gluten-free option for room service, while I was there (this could be day dependant, but we had to order in)

A lovely stay. I arrived before check-in as I wanted to leave my bags in the foyer while i attended an event. The kind, friendly lady let Me check-in early which was perfect. The hotel was clean and relaxed and quiet and smelt great, the facilities were amazing and the staff were really friendly and helpful. The room was spacious and had everything well stocked and everything I needed. The bed was really comfortable and lovely and warm. I would highly recommend and would definitely stay again. Thankyou! 😊

Everything was perfect thankyou!

Excellent location for my weekend to visit the eventim appollo theatre. Staff very helpful and considerate. I have mobility issues and nothing was too much trouble to assist me. My accessible room was spacious and clean.

Breakfast on the first morning had very good choices, but the cooked breakfast was not hot, but warm… not sure if problem with the heaters or something else. Maps with directions to locations would be useful as we were told of different routes to get to Eventim Apollo. The best and easiest route was about 4 minutes walk.

Lovely place, nice beds and facilities, easy to find and lots of restaurants around the area. We went as a couple as we were heading to the Hammersmith Apollo and it was perfect for this, just a couple minute walk away. We were upgraded which is always a big plus + I'd definitely recommend this hotel to others

For the room we chose the price was really rather high, even for this area of London, luckily we were upgraded to a room which we felt fit the amount that we paid rather well. I'd still recommend this hotel to anyone, we certainly felt safe and secure and it was perfect for us visiting the Hammersmith Apollo.

The staff were friendly and welcoming right from the moment we walked in. Marco, the member of staff that checked us in was especially friendly and ensured that my fiance and I had a great time at the hotel as we had booked through booking.com and had been chosen as guests of the day so had our room upgraded and got a free drink each at the bar. After a long journey to London from Yorkshire, this was definitely something that made our day.

After such a great stay, there are only two things that I would like to mention about what I didn't like. One was that the shower drained a little slow in the room that we were in and because of how shallow the bottom of the shower was, it was almost overflowing into the rest of the bathroom (I have no complaints about anything else in the room and can wholeheartedly say the facilities were perfect) the second thing was that we were woken up by a fire alarm test around 11ish after deciding to sleep in a little before checkout at 12 and this scared us as it went off intermittently for around five minutes

The room, the facilities, the Mirror Bar, the location and the staff generally were well informed and helpful.

The dining arrangements need reviewing. The peak demand was ridiculous for breakfast and dinner and needed to be better managed. My wife experienced careless interference by staff moving our 6yr old while she was collecting his food and abuse from other diners when she challenged why they were occupying the seats at which he had been sitting.. There were also physical fights due to a lack of plates or food or both. The prices are too high for this sort of bizarre experience. Also my son was sick over the sheets and there was no housekeeping provision, just a fresh quilt cover, no pillows, cases or undersheet until 18hrs later. Apart from the paid for Room Service number and the Main Reception, no other tel numbers were answered when I called.

My Exec Premium Room was spacious, bright and clean. The bed was pretty comfortable, there was plenty of work desk space and a seating area to work from as well, plenty of sockets for business use and charging. The complementary mini bar was well stocked and the bathroom was spotless. Underground car park with 1.8m height restriction at very reasonable rates. Restaurant served quality, tasteful food and the service was good throughout my short stay.

Nothing everything was better than expected.