Holiday Inn Stevenage, an IHG Hotel

I liked the lay out of the room very comfy bed pillows the shower was great the powere of it massgaed my head pretty straight forward to use very cosey yes .x

The Air Con was a bit noisy couldn't programme it to turn the air down at night as the programme for the programme settings switched off automatically at night just wanted to turn down the air as it was quite noisy on high volume . And there was no radiators to dry my towel so I had to put it on a hook to let air dry It would have been nice to have one wile programming the radiator to warm up pj's while o was in shower . There were the only down sided to the room .

Location was perfect for us. Room was clean and staff were efficient.

The reception area was so busy with function and event parties all gathering and standing around. Approx 30 people gathered around the front door, smoking, with at least another 30 inside. The cigarette butts all around the floor later that night was shocking. The reception desk was surrounded by people, only a couple of whom were checking in. Staff were very preoccupied and no real information was given upon my check in. I had to enquire about car parking, no info was given regarding check out times. Charging £12 to park is ridiculous. When I pay enough for a room I do not expect to pay that much extra to park, even then to be told that is only if there are any spaces, which there were not.

Almost everything, the staff were amazing, as was the room and the restaurant. The food in the restaurant was pretty standard, but the lady who checked our room number was really helpful, as was the lady on reception. My wife and I were going to a wedding in Stevenage, so I asked if it was possible for us to book in early, low and behold, we were allowed to book in 2 hours early, which really helps us out as the wedding was starting at 3pm. All the staff were amazing and really friendly, well done to you all

The only thing we didn't like was that there was a stain in the loo and dirty scale mark in the bottom of the shower around the plug hole

Reception staff excellent and friendly. Room 'roomy' and well laid out.

The evening restaurant. Large screen with commentary of live cricket from Sky sports, plus two smaller screens, also showing cricket with no commentary. Only us and a family of two with a young child. Told by staff they were unable to switch off the TV until 21.30. Piped music was also playing in the background. We had our meal and left. Restaurant manager(?) came to take my finished plate and asked if I required a desert while my partner was still eating. She seemed put out when I told her I would prefer it if she left things as they were until my partner had finished her meal. More training I should think!

Big clean room with air conditioning. Huge comfortable kingsize bed and slept well during 2 night stay! Breakfast plentiful and made especially pleasant by characterful waitress who looked after my family exceptionally well. As we were a large party of 8 she put us in a private room which was appreciated as we could all sit together on one table. She also took the initiative to ask how long we were staying which was 2 nights and set up the same room for us the next morning. Its great to see hotels still operating with experienced staff instead of a booking app and minimum wage teenagers with minimum training. This was a pleasure to stay in.

Hey not much but a bit peeved that I had to pay for parking at £12 a night per car. Wasn't expecting that but I guess we were close to London. I had booked 4 double rooms and we had 2 cars for our family party but because of a mix up with one of the room charges (which was immediately refunded) parking for one car was waived as a gesture for goodwill. All this without me even being aware of the problem until checking out by which time it had been rectified. Again dealing with experienced staff makes all the difference.

A good hotel if you're on business or need a quiet place to work on a project as I was doing. It's on the main road but the windows keep all the noise out. The staff are very friendly which makes it that much more pleasant a stay. The hotel is lively and there always seemed to be some event going on while I was there which was nice because you see new faces come and go. The room was very clean and in good basic condition. I was just in a standard room so I wasn't expecting 5 star, just wanted a clean room I could work in and I got that. Lovely big desk in the room. I had breakfast and dinner included, and that was again a pleasant experience. Easy to order and some really lovely staff in the restaurant, smiling and helpful despite their busy schedule. The food was nice and freshly made. I would definitely be happy to book here again when I next need to escape to work on my project and I think it's great for short stop overs and business needs. I encourage the staff to please keep being smiley and friendly to the customers....we appreciate it....it's not common to find nowadays and it makes a lot of difference to the weary traveler.

The hotel parking area is very tiny and costly, it's much easier and cheaper to park in the council carpark across the road. There's a short underpath underneath the dual carriageway so it's easy to go between carpark and the hotel You can pay at the hotel when you're checking out and it's a reduced fee. Just ask at Reception and they'll explain.

Restaurant service was great, coped very well with our large group and food orders was delivered swiftly.

Hairdryer in bedroom was terrible, didn’t dry my hair at all. Booked a number of double rooms but received various amounts of single beds in each room. Temperature in each room was absolutely freezing to walk into, did warm up whilst we was at dinner but maybe needs to be set warmer initially.

Room size, comfy beds, nice breakfast spread, friendly staff, hotel cleanliness, location. Oh and the fact that reception can turn up the heating in your room with one quick phone call.

Rooms are a bit shabby, particular fixtures and fittings hanging off the walls or not installed properly, cracks obvious on the walls. Corner lamp in our room did not work although this was not a huge problem. Lack of a mini fridge for my milk. Advertises 'Starbucks' coffee at the bar, but no Starbucks coffee sizes (take out cups) and no Starbucks variety. Frankly does not taste of Starbucks, a garage machine has more authenticity than this supposed coffee machine. Food app for in-house restaurant needs updating as different from room menu given. This was confusing and after 40 minutes waiting for room service food ordered on the app we rang reception only to be told that most of the online app menu was wrong. However, problem was resolved quickly and we got free drinks as a result.

Friendly staff. Nice big rooms. Bed really comfy. Had iron and ironing board safe and a fridge. 2 bottles of water in the fridge all in all was very nice.

Lots of choices for buffet breakfast only problem was the hot food wasn't hot we were there 2 days and both mornings it was the same that's the only thing that let it down

Staff were very friendly and professional Breakfast was lovely Parking opposite hotel was handy Room was lovely and clean Bed and pillows were very comfortable Shower was lovely and big!

The heating in my room wasn't working but staff resolved the issue promptly by providing me with a portable heater. This worked amazingly well!