Holiday Inn Express & Suites Franklin - Berry Farms, an IHG Hotel

The property was very modern, the facilities were excellent and it was clean. The bed were comfortable and the pillow were great! The staff were some of the friendliest I've seen. Particularly a gentleman who was on the desk quite late at night. Our flight was delayed so we checked in around 1am. The property was nicer than I expected having previously stayed in a holiday in. And only a few ££ more expensive than some of the budget motels nearby. It's worth spending a little more to stay here more comfortably.

The only criticism I have is that the breakfast was very basic. I write mainly because there are ALOT of reviews that specifically mention the breakfast - so I want to warn people not to expect much. At all! Strange, rubbery scrambled eggs that didn't taste of egg...not sure what they were made of. Sweaty cinnamon rolls that tasted like they've been microwaved. Plenty of bread but no butter, only vegetable spread. I could only stomach the biscuits and fruit. The coffee is pretty awful too, but from what I gather and from my travels, bad coffee is a normal thing in the states.

The staff was fantastic! Terri was very pleasant and so helpful and informative! Everything, from the parking garage to the check-in area to the room, was spotless! The rates were very reasonable and the room was great with a very comfortable king size bed, great lighting, very spacious, just overall GREAT!! Quiet location, and just a short drive to great restaurants, shopping, and attractions !We will definitely stay here when we go back to Franklin!!!

The ONLY thing that could have been ANY better was if the breakfast time could have been extended a little longer.

The staff was very friendly the minute we walked in the door. We love the soap dispensers in the shower and items available to make our stay easier. We loved the lounge area, and the feel of the hotel was wonderful. The decor and furniture were classy and inviting. Our room was spacious and big enough for 5 adults to move comfortably. The wonderful breakfast before we departed was yummy. We travel a lot as a family, and we even appreciated the larger, more manageable luggage carts.

We enjoyed the options and the yummy breakfast in the morning before our departure. The only room for opportunity would be for staff to monitor the temperature of some of the items. While everything tasted delicious, the temperature was luke warm-to-cold at best. The biscuits and gravy were delicious but barely warm. The eggs were also on the cold side. For those wanting to use your AARP card for the room discount, if you book through Booking.com, you will not be able to use your card at registration at the hotel.

Friendly, clean and VG plumbing fixtures. Lighting was nice with dimming lamp and backlighting on bath mirror and above beds. Basement parking garage was great as we loaded and departed during a big storm.

Room A/C was too loud and could only be turned down to 65 overnight. Breakfast area had no counter space to use while trying to load plates with hot items - easy to drop things. Tongs were placed awkwardly on serving dish handle with grab end hanging over the floor. Food had unsurprisingly dropped off to make floor slippery. Front desk also has little counter space for customers. This made ckeck-in more difficult. Sheet provided for area restaurants showed distance away for some but not others and lacked good description of food offered.

Everything was clean and new. Staff was friendly and it was conveniently located. Was able to check in and access everything I needed. Liked having a mircowave and a fridge since I was there for work.

The scrambled eggs at breakfast had the texture of a sponge. The room had a cleaner smell was overwhelming, gave me a headache the first night. Would be nice to have an outdoor space that you could relax because the windows in the room didn't open.

Breakfast was great. Evening/night Front Desk guy Zack was welcoming, hospitable. Gave me recommendations of local places. This is a great alternative to staying in downtown Nashville where it's congested, $100./night more wherever you stay, and the Fentanyl addicts are sprawled out on the sidewalks. Downtown historic Franklin is a sublime area to shop and walk. Relaxing. Got my hair done. Good Greek restaurant. Free parking. Room was very comfortable, clean, etc.

Being wakened at 8:00am by Front Desk because my card didn't get scanned correctly at check-in the previous night. She was rather demanding about me coming to the Front Desk right away to take care of it. I was exhausted after a long drive from Arkansas and sightseeing in Memphis.

South of Franklin, this facility is just north of I-840 which is really convenient. We were in the area to attend a concert at the FirstBank Amphitheater. This hotel is an 10 drive to the venue. Lots of good restaurants and activities within 20 minutes. Most of the parking is in an underground lot; there is a very nice / new Twice Daily gas station nearby; we didn't have time to go for a walk but the multiuse resident and commercial mix looked very inviting for a walk or run.

There were some issues at check-in. The booking.com booking "wasn't loading" according to the (very nice) recently trained check in person. Again she was super nice but the reservation system was having major issues. After 20 minutes, she just checked us in at a lower rate and we got a room. When we came down 30 minutes later there was a line 10 people deep. Yikes! But we will try it again in the future! I'm hoping I'm not double billed. This was the only reason for the 2-star knockdown to an 8. Otherwise, this place is a solid 9-10 rating.

This is the second time we've stayed at this hotel, and it is a wonderful property. It is easy to get to and was close to the restaurants and attractions we wanted to visit. Our room was clean and comfortable. Also really like the underground parking option.

I would like to see the breakfast buffet open for an additional hour, so 6:00-10:00. When traveling for vacation, we're not always up and around by 9:00am.

We booked this hotel because of the ratings and reviews and it is newly built. We thought it was a little closer to Nashville. Though in hindsight, the drive/distance was OK. There are many restaurants within a 15 minute drive that are great. The bed was firm and to my surprise we loved it! Even contemplating purchasing a similar bed to help with back pain. My husband ate the breakfast while I slept in. The room and bed was clean and the staff was nice. There is an underground parking garage

The pool wasn't so blue. So we didn't get in.

Breakfast was good.. location was good..I felt secure in the area.. room was clean overall I was very happy with the hotel!

I called down to the Front desk 3 times and never received an answer. After going Downstairs I found out she was the only one working that night and she was busy and couldn’t get to the switch board. What I needed was a face cloth, a hand towel and a bath towel. When you have 2 people in a room you need 2 of everything! Front desk gal took excellent care of us and we were very pleased with the young lady!