Pros: The staff was really polite, professional and helping, - both dinner and breakfast were good and diverse enough, - there were enough parking spots, - pools were big enough for the number of guests there were - amazing views - clean

Cons: The fact that there was a kid's camp during almost all our stay made it a bit too noisy and not relaxing enough for us, there was no AC in the rooms and the fact that our room was with pitched ceiling also wasn't really appreciated. - The lift didn't work the majority of the time. - The Wifi connection was bad

Hotel facilities are great. Small indoor pool is nice with different sauna rooms in the spa area. Apartments are spacious Good breakfast including fresh vegetables and fruits. Location is a bit far from city center yet walking distance to hiking or biking trails leading to forest and mountains. Staff was very professional & responsive to any requests.

Rooms are a bit run down. Weak WiFi in rooms. Having no air conditioning during summer nights is ok but during the day & afternoon it might be problematic. Outdoors adventure park costs extra, I would expect it to be complementary for hotel guests.

The room is very spacious and the bed is comfortable. The breakfast offers a good choice of food. The room service food is very tasty and with a reasonable price. The surroundings are very pretty with a lot of greenery and great view. It's out from the city center but not very far away; easy to reach by car.

There is no lift to the breakfast area, only stairs. It's not very convenient with a trolley and a small baby. The pool and spa area was very crowded and noisy. And for some reason, the staff in the spa area are very unfriendly to compare to the rest of the resort. But we somehow expected as we saw previous reviews, some wrote "don't choose this accommodation if you're going for the spa".

The location was great, the staff very helpful and professional, we have arrived at 3 PM, and allowed us to finalize the check-in & payment in the morning (but we did it then as we planned to wake-up very late), good food, 7 facilities, the 2 beds apartment we have rented was cosy, and enough for 2 parents, and 3 kids, will definitely come back.

The hotel is not perfect :), but I can't say that was something in particular we didn't like :). The time passed since the furniture was new can be seen, sometimes, but everything is very clean, so really no complaints!

The room was comfortable and we have everything we need for our stay for 3 nights. There is small kitchen equipped, bathroom with great soap and shampoo ( spa flavour). The breakfast was great with a lot of choice, everyone can found something that he like .For the kids there is a rope park very nice for extra charge .

The outside Poole was very cold , but don’t worry we go into the inside pool and very enjoy ( but it was nice if the water will be more warm ) The room carpet was not clean .

Good breakfast, automated dispensers for water, juice and coffee. The restaurant is a bit overpriced, but the food was fine. We stayed in a big room, clean, with kitchenette but without oven or microwave, just a kettle, an empty fridge and a few glasses. Indoor playground is a plus.

The pool and its surrounding area need a full restauration... don't choose it for the pool/spa. The extensible sofa was not properly cleaned, it had spots and a bit dirty. The elevators are small and old. Overall it looks like nothing changed in past 4-5 years, or from the last renovation.

-The staff is welcoming. - The place is great if having to go to Vihren hut on the next day. - The place was clean. - We had packaged breakfast as pre-ordered (although it would have been nice to have a coffee with it too :)) )

- The room doesn't have an AC. - No clear instructions about using the pools - i.e. where to take towels from. - Decentralized management of pool bar from hotel/reception. One has to have cash money in order to pay on the spot.

Well maintained hotel complex with nice restaurant - only tried the breakfast - was very good. Room was spacious, clean and with big balcony with nice view of the mountain. SPA area was good, although not all facilities were open. Staff was helpful and polite.

The room walls are not the thickest as we could hear the guests next room talking (not yelling or partying) after we went to sleep but if you don't have problems falling asleep - you should be fine.

- a good location if you rent a car - beautiful territory to walk around - cosy room (we booked a 2 room apartment)

- the same breakfast every day - bathroom: a very tiny bathroom with open shower and no curtain, so the water is splashing everywhere. No drawers to put things in the bathroom, no enough hooks to hang bathrobes / towels. - some of the stuff are not polite - water in the pool is cold - bathrobes were not changed during 7 days - one elevator for 5 stores hotel

Breakfast was okay - not oerfect quality and choices but for dinner the restaurant (which I understood was private) was above our expectations it offered room service too and the food was very good compared to prices.

the spa center, the swimming pool and fitness could be much better. It was very poor when compared to the hotels other facilities in general. The pool area had a bad smell, and the pool did not seem very clean so we couldy rely on/not use it.