The SPA center is good. The rooms are comfortable and large, excellent serivce. Friendly staff. The breakfast is perfect.

The swimming pools need renovation, however they are all thermal and we enjoy to use them. The restaurants are not ok for a five star hotel. There is no place to eat, if you do not use the block table menu. Except the breakfast, the food does not worth the money. We prefer to eat outside the hotel.

Location and the facilities

The SPA needs renovation and it’s really overcrowded.

Awesome stay! I had a lovely time with my mom. Really relaxing in the middle of the nature and by walking distance to the city center otherwise you can be there in 5 min by taxi. The hotel is very beautiful, big, spacious, comfortable, clean, it feels like home. So many plants and very green. The service is great. Very nice breakfast and we had our lunches and dinners there and the food and drinks were really good. The room is very spacious, with a cute terrace and we could hear the water from the river which was very peaceful. The swimming pool is lovely. I definitely recommend and will go back there if I come back to Sandanski.

Everything was great. If I have to say something it would be the music at the swimming pool that is a bit loud and repetitive. So a bit lower and diverse music would be lovely.

All hotel was well maintained and run, also great children room. The pool are great. Rooms are refirbished, restroom in apartment is new. Great design of the hotel.

The breakfast was good, but same food was all week. There is no lift, only stairs to access indoor pool and sauna. Very important to management of the hotel: on booking it was not stated that every room has a fridge and if requested cot and kettle could be provided. At first I dissmised possibility to stay in the hotel because of that, later I decided to go for it because of high rating. Cot and kettle has been provided by the hotel.

Beautiful location! Authentic architecture surrounded by nature - river flowing next to it and the air is pure clean! Enjoyable and refreshing SPA facilities; not to mention the professional balneological services. The staff of the hotel and SPA were very helpful and friendly! Looking forward to coming back!

The only thing we did not enjoy is the Bulgarian restaurant! Menu had not much choice even though the local cuisine is so rich and delicious, in contrast to the rest of the hotel staff waiters were not very friendly

Clean, nice pools and spa facilities. Polite staff, quiet.

Food in both restaurant wasn’t impressive. Only the breakfast was nice. The game room was ‘under maintenance’ so we were unable to take advantage of it.

The breakfast was awesome and really rich - there was a fridge with ice cream too. The rooms are comfortable and big. We had a cot and a kid sleeping on a sofa bed and there was a space left though. There are also activities for the kids like art workshops and a salt room.

Our room was in the most left part of the hotel exactly near a construction of a new building and it was noisy in the afternoon, when the workers there are shouting one to another or playing music.

The SPA facilities, the hot water and the rooms-very clean and comfortable. The breakfast was perfect. It is my favorite hotel in Sandanski.

The breakfast during the weekends should be at least until 10.30-11.00.a.m.

The room was big, comfortable and clean. Secure parking, good selection for breakfast.

The shower couldn't be properly closed. The Balkan restaurant disappointed us.

Especially the view was amazing. Our room was located near the river and we listened to the water during our stay which was really calming. Spa center was really qualified, room was clean, we requested a room with bath tub and they gave us a room with a bath tub. We really liked it.

The pricing about the “fish” in the restaurant was ridiculous. We ordered a fish which was listed as almost 7 levs for 100 gr. However when we asked for the bill the price for two fish was 77 levs. It should’ve been notified on the menu. Otherwise it might be a problem for the future clients.