The designer for this hotel did an incredible job. You walk in and feel like you're walking into a very sophisticated hotel. The staff were wonderful from the front desk, but most especially the cleaning staff. Our room was beautiful, and we weren't expecting a jacuzzi, so that was a great surprise! :) We had a 2 bedroom suite, and the layout of it was attractive but also logical.

Overall, our stay was wonderful, however, there are a few things I think need improvements. At first glance, the hotel appears beautiful, but it's the small details that need some attention. In our room we noticed a smoke alarm that wasn't properly attached, a light fixture that was hanging from the thread and when my husband tried to adjust the heater, the whole heater casing fell onto his foot. Clearly, it was not attached properly. Our only other complaint was that the restaurant was horrible! We had very basic breakfast, and it seemed like it was just reheated food. The booth we sat in also had most of the upholstery torn off and did not leave a good impression.

The breakfast was delicious. A little over priced, but excellent quality. I believe there was an error as 1 morning I had 2 free childrens breakfast and 2 coffees and the bill was $11.00. I didn't argue because my children enjoyed the food.

There wasn't much I didn't like. We didn't have enough towels for 4 people staying in the room (only 2 bath towels, and no hand towels). We also ran out of toilet paper and had to call for more after midnight when we returned back to the hotel. Also there was a big party going on across the hall that kept us awake.

Good location. All staff were very friendly. Generally clean and tidy.

Room was not ready when promised at check in. Bathroom sink did not drain well. A small microwave in the room would have been nice. Parking lot could be better lit at night.

Great location. Spacious room. Reasonable rates. Fast Wifi.Microwave was available in the room. And the best part, the pool. My family had a wonderful time.

Pillows were completely beaten up, need to be replaced Some water leaked from the empty fridge. Had trouble turning on the whirlpool tub next to the pool.

very clean good service. Beds and coverings are very comfortable.

i appreciate when there is a water cooler or a bottle of water offered with your stay. Normally a coffee machine near the entrance for early risers before the restaurant opens, since RobertQ is there very early.

The room was spacious and very comfortable. We will consider that type of room in the future for our family stay.

The pool wasn’t available on the day of check in. We tried booking a time slot and when the time came we were told that was a stand by and someone else already booked. We did get a time for the following day which worked out great. We had to call for towels. When we arrived there were only 2 face cloths and a pool towel. (We’re a family of 4).

Very comfortable and the bathroom was huge

We went to go to the pool at 10 and the guy closing up stared at us hoping we would leave and when he didn't he started slaming doors

I was happy to see that the staff only cleans the room and changes the towels etc. if requested - environmentally better than the past hotel practice of changing everything whether it needs it or not. Staff was very friendly and responsive, and also upgraded my room for free because I was staying a week and the hotel was not that busy.

No complaints, except that the air conditioning was turned to max when I arrived and the room was freezing.

The staff was friendly. Front desk was quick and efficient. The pool and gym were clean

The elevators seemed to stop every other floor with no one to get on

Everything about the staff and room were fantastic!!!

I was in need of a hot tub soak, (that’s why I booked that place) as well as the AC/heater wasn’t working in the room!