The direct neighborhood of this hotel, when looking out of the window, is not very attractive, yet, because there’s a lot of construction going on. This didn’t bother us though, the hotel itself was tidy and quiet, and it was wuite amusing being able to follow the progress of construction from the swimming pool. And the location was in the government district, close to many of the embassies, about in the middle of the Muscat agglomeration, 15 min from the airport, and 15 min to Mutrah harbour. Route 1 is nearby, there’s a pedestrian bridge to cross this road, on the other side a neighborhood with some restaurants, although for the best places you need a car. There is a good parking garage under the hotel. The hotel itself is really comfortable: good rooms, restaurant, lunch cafe, small shopping center with a small SPAR supermarket. And very friendly personel: thank you Noman and all your colleagues!

A big hotel like the Hyatt offers more dining opportunities, the sea at their doorstep, the availability of alcohol. But when price and all the possibilities of the Intercity Hotel are considered, it is a very good deal!

The cleanliness in the hotel is great Staff behavior is amazing ranking great food excellent service I recommend this hotel to everyone

The staff at Intercity Muscat are always fantastic, they parked my rental car for me last time, but particularly Qais who helped me find my car in the basement the next day! he is very professional but also friendly, he remembered me which was a nice feeling and he checked me and my friends in to our rooms efficiently on this stay. I also like how the rooms are laid out and the bed is very comfortable after a long flight! There is also a coffee shop on-site which is great if you just fancy a coffee or miss the buffet.

I have stayed at this hotel several times this year and there is nothing I don’t like.

I recently had the pleasure of staying at your hotel over the weekend, and I wanted to take a moment to express my gratitude for the wonderful experience. From the moment we arrived with family, the service was impeccable. The front desk staff, particularly Ms. Joan, went above and beyond to ensure my stay was comfortable and enjoyable. Her warm welcome, professionalism, and attention to detail truly stood out. She was incredibly helpful in providing information about the hotel amenities and local attractions, which greatly enhanced our stay. The room was spotless, comfortable, and well-appointed, contributing to a relaxing and pleasant experience. The overall ambiance of the hotel was delightful, and the facilities were top-notch.

Nothing everything was perfect.

Everything about this place was just perfect. Starting from the reception and housekeeping staff who were very warm and accommodating. The breakfast was sumptuous with a lot of variety for all types of nationalities, especially Pakistanis and Indians. The rooms were kept extremely clean and hotel staff constantly checked in on us to provide a highly personalized experience. Will highly recommend the hotel to anyone staying in Muscat!

Nothing to dislike about this place - just the rooms could have been more spacious but was not an issue for us staying as a couple. Families might prefer to book one of their suites though.

Excellent Location (amidst Ministries and Emabassies) and very welcoming team doing their best to deliver an effectively efficient and professional services (Special mention and thanks to: Kanonai, Neipai and Joanne). On that note, I have had the pleasure of a 11-Year tour of duty (2009-2020) in the Sultanate of Oman, where, as the CEO of an Engineering Company, I have been activley involved in building infrasturcutre projects. I returned to UK a week before Covid-19 Lockdown and after an absence of 3.5 years have now returned and stayed in the InterCity Muscat hotel that did not exist when I left in 2020 and I very much look forward to my future visits.

Nothing in particular. I was scheduled to be there for two weeks which was subsequently extended to 5 weeks.

I like location

We mistakenly visited InterCity hotel Bawshar, and then forgot our passports at the reception. When we arrived at the Invercityhotel Muscat and were looking for passports for check-in, the friendly staffs came to us and informed that our passports are on the way to us (sending by their colleagues), and that they have received the copy of the passports and completed check-in. We then just received the room key. And the passports arrived at our room within 30 mins. Really appreciate the excellent service from the hotel (and the kind and helpful staffs).

Breakfast was fine. I am usually too busy on business trips to think too much about breakfast! The one negative was that staff were not clearing the tables nearly fast enough. On two mornings there were no tables that had been reset after the previous people had left. And the omelettes took a long time to arrive, but were very nice when they did arrive.

See above. There was nothing else that I did not like during my stay. The hotel is new and the staff are lovely.

Everything was as expected. Breakfast is very nice and with a lot of choices. The service was in general good. Very nice swimming pool big enough to exercise.

Customer care can improve. the taxi driver did not accept the credit card. I asked reception if they could give me the cash and put it in the room they asked me to go to the ATM. At 2 am, I would have expected more collaboration, furthermore from an ATM I had to withdraw more money than I needed. I will not use it soon since I do not travel much to Oman.