Pan Pacific Singapore

The room is quiet and large enough for our family stay in Singapore. The hotel is very close to Marina Bay and Rainless Walk ways are connected to many shopping malls on the 2nd floor and thus along to Promenade Metro Station for easy-travelling to most key sceneries. Besides two glass-bottled drinking water every day, plastic-bottled drinking water can be supplied upon call service.

We smelled heavy Hypochloricacid disinfectant when entering the room on day 1, which is not so good for kids. Room Wi-Fi was very slow during our stay so we kept using mobile data roaming in the room.

The hotel looked fabulous for Christmas and the design and overall look and feel is excellent. The staff were great in all areas of the hotel.

Pool was cold and noisy with kids, we didn’t stay long which was ashame as we wanted to chill. Don’t mind children having the best time, they should but this was unusually noisy. Gluten free options are really limited at breakfast. The bread role could be improved with the chef/baker making their own. There wasn’t any readily available cereal and there was no desserts/cakes that were gluten free. I ate well with eggs, potatoes, bacon, fruit, salad etc but it’s always nice to get a treat. Our room had a connecting door which I don’t like and never felt settled during our stay. There was plenty of available rooms and not sure why we were given this room. I should have asked for a room change but we were so tired - we should have as I was awake most of the night!

The service from all the reception and concierge staff was outstanding. Everyone went out of their way to assist, even as far as making myself and my partner hairdresser appointments. Amazing! They were great haircuts too!

The room didn’t have enough space to hang or keep your clothes. There was a tiny rail with only 4-5 hangers. The rest of the clothes had to stay in the suitcase. The suitcase area was in the bathroom which wasn’t ideal because of the steam when you had a shower. The buffet for breakfast and lunch was expensive. The service in that restaurant was not great. At one point we reached our assigned table and there was still a small jug of milk sitting there. We ordered tea, advised that jug of milk wasn’t mine and could I please have a fresh one. When we walked away to get our food from the buffet, the lady looked around then sneakily put the old jug of milk back on the table and walked off. I immediately walked back to ask her to please replace the milk. I didn’t want a used milk.

This stay was my 2nd stay at Pan Pac Singapore and it was my 35th visit to Singapore. With all those 35 visits I have stayed in many other properties within Singapore and I rate Pan Pac as one of the best. On the same recent trip I visited Singapore twice on my way and on my way back having stayed at Pan Pac on the second part. I had a bad experience with a strong competitor just down the road near Town Hall so to get the relief of good proper facilities and service from Pan Pac was a blessing so I'll definitely be back.

There wasn't anything that I can say that I didn't like.

This is a 5star hotel which we had visited many years ago. Our room was clean and comfortable and the staff were very helpful. Breakfast was buffet style with plenty of choice for all international visitors.

There was nothing not to like, however we quickly became aware that Singapore is a very expensive place to visit. Perhaps December was the wrong time of the year as the weather was quite stormy during the 4 days of our stay and more expected after our departure.

I stayed at this hotel with my family (2 adults, 3 kids) for 3 days. I booked Connecting premium marina bay. The hotel was very beautiful and clean from the entrance to the room,we felt very comfortable and excited to stay here. The location was also good, it didn’t take so much time from the airport, and also when we went marina or Sentosa island, it didn’t take much time. All staffs were very kind and friendly. I wanted to utilize the hotel’s restaurant but I didn’t have chances. Next time I want to utilize them.

I didn’t find bad points except price. Not only this hotel but also others were not friendly price. But I understand the price of living in Singapore is high than other countries.

Great spacious room with nice decor after recent partial modernization. Best ever breakfast with a great variety of choice from different kitchens (though not cheap). Great swimming pool with just a few visitors (and with a possibility to come in the evening for refreshment after the check-out in the morning). Good but also very silent location with walking distances to main touristic attractions. Good value for money for such standard of hotel in expensive Singapore.

It is not a modern hotel - the building itself is quite old with an old type of external design, though the lobby floor is nice and impressive. At the end of a day, it is still an object of Pan Pacific chain what guarantees the high standard and quality.

Third time staying at this hotel and absolutely love it. Great location close to Marina Bay - easy to walk to and the MRT stations are really close so you can get around the whole city really easily. Room was amazing with great views. Breakfast is fantastic with lots of options. Great pool and gym. Staff are really friendly and helpful.

One slight grumble is some of the covers on the beds around the pool have disintegrated. So when it rained - which it always does in December, you couldn't sit under them and wait out the rain. Which was a shame.

the staff is amazing, you get such a warm welcome and also everyone is super child friendly! it was beyond expectations and i have stayed in great hotels worldwide. everything is super nicely decorated and the rooms are super clean and with a nice interior design. the shampoo's, lotions etc are from balmain so you leave the shower with a great smell. location is great, attached to the hotel there is a mall with tons of restaurants. and super nearby the gardens by the bay attractions. i travelled with my toddler and she loved the child play paradise inside the hotel on the 4th level behind the pool where you find everything from lovely books to read to slides, climbing walls, tents, etc. great money value compared to other expensive hotels nearby!

nothing!

The whole experience was good. We had 2 rooms, interconnecting so it was very convenient for our family of 4. Although the meals were not halal certified, it was assuring to know that the meat was from halal source.

I ordered in room dining 3x throughout my stay in the hotel. Each time, I would remind them not to add pork, lard or alcohol to my meals. However, one of the meals, for breakfast, contained pork bacon. Luckily I spotted it and returned the dish. The staff were apologetic and sent a new set of dishes to my room. Hence, they need to be more vigilant to such customer's requests.