The room is spacious. The pickup/drop off area of Rochester shuttle is at the hotel front door. The hotel is close to the Mayo clinic in 5-10min walking distance. There is also a small grocery store nearby.

The soap and the bath gel feel slippery even after washing. There is no water boiler in the room, although sometimes the hotel offers coffee and tea at lobby.

The rooms are always neat and clean. The staff is always helpful and friendly. I had a procedure done at the Mayo Clinic that required someone to assist me back to my room. They made a quick phone call and the Hilton driver was there to drive me back to the hotel. The driver was so friendly. We had a great conversation on the ride back. Excellent service all around.

You get it right all the time!!!

I received an email invitation to upgrade to breakfast and cocktail hour in the executive lounge for $39 (instead of the usual $50). When we arrived the $39 upgrade was not available. I believe it was worth the $50 we paid. The lounge was lovely and had fresh fruit and flowers, along with water, juice, and other beverages available 24/7. My only regret was bringing alcohol with us after being told you couldn't get alcohol after 7:30pm.. I was given that information by three different employees. They were referring to the executive lounge. It wasn't until we arrived when I said to the bellman, I have never heard of a Hilton without any alcohol after 7:30, it must be a dry town! He replied, oh, we have a bar in the restaurant!

Location. Clean property.

I was not informed at check in that breakfast was included in my rate, but on the 17th floor. It was embarrassing to find that out when I ordered breakfast at the restaurant on the 2d floor, and was told that the meal was 20.00. Poor communication and poor front desk service

Nice room, convenient room service, easy parking and walking to Mayo either via Skywalk or outside.

In a covid world, I wipe all the surfaces down and some had not been cleaned.

The hotel is hands down the best in rochester, the location and easy way to get to the may9 The hotel is hands down the best in Rochester, the location and easy way to get to the Mayo Clinic, los restaurantes son deliciosos

staff, quality, clean, Steve, Zack, Randy, managers and staff of front desk all awesome and helpful

housekeeper in charge of our room 924 during our stay: she was very lazy, she never cleaned up with a good mood, she hated doing the beds, she didn’t want to change the linens. She seemed to be unpleasant with her work.

Great service.

location was perfect. access to everything we needed

the bed was very uncomfortable

Aside from the check-in situation, my sister said the hotel is incredible and everything is clean, tidy and new! Also, great location!

I made this reservation for my sister, her husband and her 6 month old daughter. Check-in wasn’t as smooth as it should. It took a while for them to find the Booking.com reservation. Even though it was under my name, I inserted by sister’s full name in the reservation. And we share the same last name. And while they were trying to find the reservation, the front desk employee made her feel uncomfortable, even asking if my sister was at the “right” Hilton. My sister felt unwelcomed. She even told me “We left the house in the hurry and because of the baby, I wasn’t so well dressed, so I think I would be treated better if I had dressed with better clothes”. So, hearing this made me feel a bit upset. This type of thing shouldn’t happen, you know?