Our hotel has a great location, just 5 to10 minutes walking distance from the Sun World Centre Ha Long, a long street with restaurants and a hop-on hop-off sightseeing bus station. The hotel room was very comfortable and the buffet breakfast had many choices. The hotel front desk staff was very friendly to every customer, especially Miss Bac who helped us arrange and book the limousine bus from Ha Long to Ha Noi. The bus came to the hotel and picked us up. She was very accurate and attentive in sending us to the bus. We really appreciated her help. She helped us with pleasure and did not seem troubled at all. We were strangers there and the online transfer information was not updated. We were stuck and did not know how to get around. Thankfully, she came to our rescue and we were very grateful for her! The price of the hotel room was good for the value. We would come back again if we had a chance to visit Ha Long again. We would recommend everyone to stay at this hotel. We have also two sweet tips: 1. If you stay at Vincent Halong Hotel, it will be fun to take a Hop On Hop Off sightseeing bus to look around and see how beautiful Ha Long City is. 2. After dinner at the restaurant, keep walking down the street until you find a yummy dessert shop.

Stayed here for 12 nights and it was perfectly reasonable. Overall the staff were very nice (although English isn't widely spoken with Google Translate and some charades we generally understood each other), eager to please and welcoming. Arriving in the first week of October we were almost the only guests apart from the first weekend when there were several large groups and this meant that around halfway through our stay we were offered an upgrade to a seaview room (and if you're visiting Halong Bay then a seaview is a bonus) so that was nice. However there was a downside, the seaview rooms are at the front nearer the road so the room was noisy compared to our original room. Although some bookings sites say this hotel is 100m from the beach that's incorrect, it might be 100m to the coast (that's currently being built in to a marina but the beach is 15 minutes walk away (but it is a beautiful beach!) Another downside was the breakfast, our first morning it was a buffet with a good choice but the rest of our stay (due to the lack of guests) the buffet wasn't available and sometimes we got a couple of fried eggs, sometimes Pho, and sometimes a sandwich, some watermelon and coffee was also provided but after the buffet the first day the reduced choice, whilst understandable, was a bit disappointing. Generally the location is quite good, loads of restaurants within 1-10 minutes walk, 15 minutes walk to Sun World, 15 minutes walk to the beach. Both rooms were very comfortable, air conditioning and showers all worked fine and the staff were nice and smiley. On our last afternoon one of the receptionists knocked on our door and presented us with a little cake and card thanking us for being their guests... (this was a first for us and we've stayed in a lot of hotels)! Another receptionist (she was the one who upgraded us) was very helpful and very patient with my attempts at communicating.

Breakfast choice dependant on guests in hotel. Would have preferred more English available with staff. Better accuracy in description as not 100m from the beach.

Vincent is a very comfortable place to stay. The rooms are large, very clean and comfy. We were upgraded to a room with a view of the bay. Staff at reception are helpful, efficient and polite, booking our trip to Halong bay islands and caves with hotel pickup. The hotel is close to the terminal from where the boats leave. Another day, reception ordered a taxi for us to Tuan Chau Wharf (10km) for our day trip to Cat Ba island. Walk-on car ferry and bus for an inexpensive day out seeing the islands and Cat Ba town. Breakfasts were sufficient with eggs, pho, noodles, fried rice, etc, fruit, toast, jam, juice, tea/coffee. The hotel is well managed with lots of attention to detail. Only a little english spoken but we had no problem communicating. The sound proofing in the rooms is quite good. In my opinion Vincent Ha long Hotel rating is more like '4 star'. Excellent value for money.

A small observation. There were many new building and construction projects happening in Ha long city. Unfortunately these days it seems almost inevitable in such a beautiful place as this. These projects have mostly been held over during the pandemic. Expect to hear some noise from construction activity in most areas of Ha long in coming months. Obviously this is no fault of the hotel. Suggested improvement - safety deposit box in the rooms.

Great location. Although not so close to the beach - it is still within some walking distance but the neighbourhood is quiet, safe, short distance to restaurants and the cable car. Due to the low season our room was upgraded to a better view - full sea view (and the cable car). The hotel is new, tidy, staff are helpful. Breakfast is not super great to our taste, but you won't go away hungry, even got pho in the menu. Some nice coffee shops are also around.

Excellent staff and Hotel. Breakfast was great. Rooms are fantastic and the hotel is close to the port to catch a boat tour to ha long bay, it's 2 min walk. One of the best hotels we have stayed at on our month in Vietnam.

Excellent 10 out of 10 this one,

great location for vacation and looking around, easy to find food, close to market. lots of seafood stall around hotel. staff very helpful and room size bigger than average for *** hotels.

after inactive because of pandemic; - need to do deep cleaning, found dust around bed - turn on hotel outdoor sign (hard to find if it turn off).

- location - cleanliness - lots of choice for breakfast - bed comfy, well equipment

- staff could be more friendly and nicer

very nice location, very good position, staff very helpful, they gave us a better room without extra charge. really appreciate it

breakfast should be improved

Staff was very nice, Location is prime, hotel is clean, beautiful and well maintained. Value for money.

we liked everything.

Nice viewing, good location, near Sunworld and cruise port, very helpful staff.

Unclear listed price. The price when booking includes breakfast set but the hotel said no.