The hotel itself is a beautiful building, with spotless rooms and a stunning reception. Staff were friendly and very helpful. Our motorbike was stored inside which I appreciated. It was quiet, the beds were comfortable and the bathroom was lovely.

The location itself is like setting foot in Chernobyl. There is literally nothing unless you drive 15 minutes into the town. We were the only guests in the hotel, apart from one other poor soul. The streets are empty and devoid of any life. Everyone seems surprised to see you, which can make you feel uncomfortable sometimes. It is Chinese investment firms who build these beautiful towns, but there is nobody to staff them and there are no visitors. It is a ghost town. Do yourself a favour and stay on Cat Ba.

The staff at Grand Fleuve were great and very helpful. Their English could be better but we got by. The hotel is lovely and new and everything was very clean and fresh. The breakfast was amazing too.

The only bad thing about this place is the noise - it is right next to a carnival/theme park and they played very loud music (on a Sunday night!) Until 1am. The staff had told me it would finish at 10pm. So, warning: if you want to go to bed early don't bother esp during summer. Otherwise, the place is amazing!

This hotel should be 5 stars!!!. Easy check in & awesome awesome staff (helped me with everything i needed at any point of my stay) . The room was spacious and the bathroom shower was huge. I felt like i was on the titanic. Everything i could have asked for. The breakfast was the best breakfast ive ever had. They had a wide range of different cuisines; sweet & savoury. Chefs made me anything i wanted. I ate about 3 plates and 3-4 coffees everyday haha. One time they brought me out a special traditional meal (look at photos). Great way to begin the day, especially if its your first time. Pool & pool view was SO COOOL. GYM was amazing !!! They have lots of weights and the open plan to the pool and view makes it so much better than the pictures!! As an Aussie, highly recommend Special mention to the Receptionist to all the staff working at this hotel. They went above & beyond to make my stay fun and exciting. They gave me lots of information about Ha Long Bay for my stay. They also gave me food recommendations. Thank you all staff !!! Brandon

This hotel exceeded my expectations. It felt like a hotel that should be out of my price range but it somehow wasn't. Everything was top notch. I even enjoyed the room service that I ordered when I first arrived. It was also an easy walk to the beach, the International Cruise Port, and other attractions (or a very quick ride in a car, but I prefer to walk). Staff was super friendly and helpful, with lots of information about booking tour groups. I don't know if I'll ever be back in Ha Long, but if I am I will definitely book at this hotel again.

The property is new and has beautiful furnishings. It is very comfortable which was good because we got caught in a typhoon there so had to stay in the hotel. The facilities were lovely towels were lovely and white obviously new

Some of the staff were less than friendly and rather unwelcoming. Maybe they had worries because of the typhoon but we didn’t want to be there when the typhoon was on either. Some staff particularly Mrs Hoan in the dining room were very very nice assisting us in anyway she could.its a shame because it’s a beautiful property.The pool was very dirty which affected my skin making it very itchy.

I love almost everything about the hotel. It's very new, clean and beautiful. The design of the rooms is tasteful and they are well-maintained. The staff are helpful, especially a male staff called Lễ. He went out of his way to support us when my sister got a cold and needed some medicine. Thank you so much Lễ. The buffet was great too.

Unfortunately, (and it's not the hotel's fault anyway) but the noise from the bars from the beach was very very loud from 8pm up to 3am. I wish the hotel could do something about it but I understand it's out of their control. It also depends on which room you have, I chose a room with a window so maybe that's why. My parents' room (no window) is in another direction and luckily they couldn't hear anything.

It looked like everything was new at this hotel and at this area in general, so that was nice. The room was spacious and the bathroom as well, with one of those fancy toilets that have a bidet included, which was an experience. The weather was a bit chilly when we were there so we didn't use the pool but they had a very small gym, which was equipped enough for a quick workout. The breakfast choices were amazing, all the food was very delicious!

They gave us an interior room, which meant the room window was to an inner aisle of the hotel, where guest pass. It was a weird choice and in retrospective I should've said something because clearly there were empty rooms that had windows to the exterior. We were there only one night so in the end it was whatever, but this stayed on my mind. This type of hotel is the kind that was made for old upscale European tourists or then Chinese people looking for that vibe. The city of Halong is still being developed so it is hard to say whether this was a good location or not. Not a lot was going on around it, for sure.

Our stay at this hotel was fantastic! Everything was excellent - from the impeccable cleanliness to the well-appointed rooms. The staff was very accommodating and friendly. The hotel's amenities, including the in-room whirlpool tub and on-site massage service, made for a truly relaxing experience. Highly recommended!

The recommended 1 - day boat tour through Halong Bay was not so nice, very crowded, without prior announcement the tour was delayed by 1.5 hours, was definitely not worth the price and I would not recommend it to anyone!

Very clean and well kept. Breakfast was superb with good food, well displayed and excellent staff. I have been in a few hotels, but never experienced a staff like the one at this property. From the moment you walk in through the moment you check out you are treated as the king of the castle. It feels sort of that you are the only guest and you have all these extraordinary people pampering every moment. And those receptionists… what a caring group of people. They all treated me as if I were special to them, while I felt they were all very special to me. The key in customer service , I guess relays in the details

Very well decorated and large rooms Comfortable beds Friendly and helpful staff Breakfast ok but stops 9:30am a bit early

Location felt like in a ghost town , many empty building and shops nearby and 10 minute drive to the boats Shower had small partition so water easy to go over floor, toilet etc Shower window blind broken but building next door was empty so no problem at moment for a voyeur Thumping music from bar easy to enter room on 3rd floor at night when want to sleep